Manuals / Brother / Computer Equipment / Printer

Brother MFC-9840CDW Fax sending or copy operation in progress, Print operation in process, 136

Models: MFC-9840CDW

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Error Message	Cause	Action
No Response/Busy	The number you dialed does not	Verify the number and try again.
	answer or is busy.
No Tray	The paper tray is not completely	Close the paper tray properly.
	closed.
No Waste Toner	The waste toner box is not	Install the waste toner box. (See Replacing the
	installed.	waste toner box on page 188.)
Not Registered	You tried to access a One-Touch	Set up the One-Touch or Speed Dial number.
	or Speed Dial number that is not	(See Storing one-touch dial
	programmed.	numbers on page 60 and Storing speed-dial
		numbers on page 61.)

Out of Memory	The machine’s memory is full.	Fax sending or copy operation in progress
		Do one of the following:
		Press Black Start or Color Start to send or
		copy the scanned pages.
		Press Stop/Exit and wait until the other
		operations in progress finish, and then try
		again.
		Clear the data from the memory. (See Out of
		memory message on page 43 or page 85.)
		Print operation in process
		Do one of the following:
		Reduce print resolution. (See Advanced tab
		in the Software User’s Guide on the
		CD-ROM.)
		Clear the faxes from the memory. (See Out
		of memory message on page 85.)

Print Unable XX	The machine has a mechanical	Turn off the machine’s power switch and then
	problem.	turn it on again. If the error message continues
		leave the machine for several minutes and then
		try to print, copy or scan again. The machine can
		be turned off for up to 4 days without losing faxes
		stored in the memory. (See Checking if the
		machine has faxes in its memory on page 139.)

Protected Device	The protect switch of the USB	Turn off the protect switch of the USB flash
	flash memory drive is on.	memory drive.

136

Image 152

Brother MFC-9840CDW manual Fax sending or copy operation in progress, „ Press Black Start or Color Start to send or, 136

Contents

USER’S Guide If you need to call Customer Service Register your product FAQs frequently asked questionsBrother numbers Service Center Locations Canada only For Customer ServiceService Center Locator USA only Ordering accessories and supplies CanadaDescription IiiUSA and Canada Compilation and Publication NoticeWhat is covered What is the length of the Warranty PeriodsWhat is not covered Who is coveredLimitations What Brother will doWhat you must provide Canada only ViiTable of Contents Section II Fax Sending a faxTelephone services and external devices Section III Copy Section IV Walk-up printingXii Section V SoftwareSection VI Appendixes Troubleshooting and routine maintenance 114 XiiiSpecifications 224 XivGeneral Using the documentation Accessing the User’s GuidesGeneral information BoldHow to find scanning instructions Viewing documentationViewing documentation Windows Software Users GuidePresto! PageManager Users Guide Accessing Brother support For Windows Control panel overview Mode keys Fax ResolutionCopy keys Contrast/Quality Enlarge/ReduceSecure Job CancelPrint keys Direct Status LED indications LED StatusMachine Status Description AgainLoading paper and documents Acceptable paper and other mediaRecommended paper Type and size of paperRecommended paper specifications Paper capacity of the paper traysTray and optional unit Name Paper size Paper types No. of sheetsMm or greater Handling and using special paperTypes of paper to avoid Envelopes Feeding directionTypes of envelopes to avoid Unprintable area Unprintable area for copiesLabels Types of labels to avoidLoading paper and envelopes PortraitLandscape 16 in .23 mmLoading plain paper in the paper tray Loading paper and documents Using the ADF automatic document feeder Loading documentsSingle-sided document Sided documentUsing the scanner glass General setup Mode timerPaper settings Paper typeTray use in copy mode Paper sizeTray use in fax mode Tray use in print modeVolume settings Ring volumeBeeper volume Speaker volumeEcology features Automatic daylight savings timeToner save Sleep timeLCD contrast Dial PrefixSecurity features Setting lockSetting up the password Changing your setting lock passwordTurning setting lock on/off Turning setting lock onTurning setting lock off Secure Function LockSetting the password for the administrator Setting up the Public userSetting up restricted users Turning Secure Function Lock on/offTurning Secure Function Lock on Turning Secure Function Lock offWhen Scan mode is disabled Switching UsersWhen Copy mode is disabled Fax How to fax Entering fax modeSending a fax Sending a single-sided fax from the ADFSending a fax from the scanner glass Changing a 2-sided fax layoutLong edge Short edgeUse the Search/Speed Dial to help you choose numbers easily Canceling a fax in progressBroadcasting black & white only Additional sending operations Sending faxes using multiple settingsCanceling a broadcast in progress Composing your own comments Send a cover page for the next faxSend a cover page for all faxes Using a printed coverContrast Changing fax resolution Dual access Black & white onlyTo change the fax resolution for the next fax To change the default fax resolutionOverseas mode Delayed fax Black & white onlyReal time transmission Sending in real time for all faxesChecking and canceling waiting jobs Delayed batch transmission black & white onlySending a fax manually Out of memory messageManual transmission Sending a fax at the end of a conversationDo you expect to receive very few faxes? Choose the correct Receive ModeReceiving a fax Using receive modes Fax OnlyFax/Tel ManualRing time Receive mode settingsRing delay Setting the print density Easy receivePrinting a reduced incoming fax Duplex 2-sided printing for Fax modeAdditional receiving operations Setting the fax receive stamp black & white only Receiving a fax at the end of a conversationPrinting a fax from the memory Press Black Start or Color Start Press Stop/ExitVoice Mail Telephone services and external devicesTelephone line services Distinctive ring What does your telephone company’s ‘Distinctive Ring’ do?Do you have voice mail? What does Brother’s ‘distinctive ring’ do?Ring Rings Pattern Before you choose the ring pattern to registerRegistering the distinctive ring pattern Very important Connecting an external TAD telephone answering device Turning off distinctive ringRoll over telephone lines ConnectionsSpecial line considerations Two-line telephone system Converting telephone wall outletsFor Fax/Tel mode only External and extension telephonesMulti-line connections PBX Operation from extension telephonesUsing remote codes Connecting an external or extension telephoneUsing a non-Brother cordless external handset How to dial Dialing and storing numbersManual dialing One-touch dialingSearch Ldap SearchFax redial Press Search/Speed DialStoring one-touch dial numbers Storing numbersStoring a pause Storing speed-dial numbers Fax/Tel. Press OKChanging one-touch and speed-dial numbers Setting up groups for broadcasting Tone or pulse Canada only Dialing access codes and credit card numbersPause Remote fax options are not available for color fax Remote fax options black & white onlyFax forwarding Paging Fax storage0 0 5 5 5 1 2 3 4 # # # #PC fax receive PC Fax Msg001Changing remote fax options Turning off remote fax optionsRemote retrieval Setting a remote access codeUsing your remote access code Retrieving fax messages Changing the fax forwarding numberRemote fax commands Change the receive modeRetrieve a fax Check the receiving statusSequential polling PollingPolling receive Setup for polled transmit Polled transmit black & white onlyPrinting reports Fax reportsTransmission verification report Fax journalPress Black Start or Color Start. d Press Stop/Exit How to print a reportReports Chapter Copy How to copy Making copiesCopy options temporary settings Improving copy qualityEnlarging or reducing the image copied Press Contrast/QualityIf you are using the scanner glass, go to g Making N in 1 copies page layoutPress Enlarge/Reduce Press Black Start or Color Start to scanDuplex 2-sided copying Duplex Copy long edge„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ 2 in 1 P „ 2 in 1 L „ 4 in 1 PAdvanced Duplex Copy short edge Sorting copies using the ADF BrightnessContrast Color saturationOut of memory message Tray selectionPress Tray Select Press Tray SelectChapter Walk-up printing Before using PictBridge Using PictBridgeSetting your digital camera Printing photos from a digital cameraMachine settings Default settings Printing imagesDpof printing Connecting a camera as a storage deviceUnderstanding the error messages Creating a PRN or PostScript 3 file for direct printing Printing data from a USB flash memory driveSupported file formats Printing data directly from the USB flash memory drive Press Black Start or Color Start if you have finished Press Black Start or Color Start to print the dataChapter Software Software and network features How to read Html User’s GuideFor Windows For Macintosh110 114204 224Safety and legal Choosing a locationTo use the machine safely 100 Important Safety Instructions 101102 Important informationStandard telephone and FCC notices 103 Important-about the interface cable 104Laser safety Industry Canada Compliance Statement Canada onlyDisconnect device LAN connectionImportant safety instructions FDA regulationsManufactured 106107 Legal limitations for copying 108Trademarks 109Options OptionsLower tray unit Dimm memory 110111 Installing the optional paper trayOptional paper tray 112 Memory boardFor Macintosh users Installing extra memory 113Troubleshooting and routine maintenance TroubleshootingIf you are having difficulty with your machine Printing or receiving faxesTelephone line or connections Sending faxesHandling incoming calls 115Menu access difficulties Copy quality difficultiesPrinting difficulties 116117 Scanning difficultiesSoftware difficulties Paper handling difficulties Print quality difficultiesNetwork difficulties 118Network difficulties 119Firewall and click Change settings 120121 Improving the print qualityExamples of poor print Recommendation Quality Toner cartridge on 122Examples of poor print quality 123124 Enter the correction value on the chart. Press Menu, 4, 8 125126 Device Options, Print Setting, and then checkImprove pattern printing or Improve Thin Line boxes Choosing a location on 127Curled or wave 128Abcdefg 129Steps 130Examples of poor print Recommendation Quality 131132 Setting dial tone detectionTelephone line interference Error and maintenance messages Error Message Cause ActionPress Black Start or Color Start and try it 133Waste Toner Box 134Document Jam 135Fax sending or copy operation in progress „ Press Black Start or Color Start to send orPrint operation in process 136137 Press Black Start or Color Start and try againPress Stop/Exit Toner Low 138Checking if the machine has faxes in its memory Transferring faxes to your PCTransferring faxes to another fax machine 139Document jams Document is jammed in the top of the ADF unitDocument is jammed under the document cover Document is jammed at the output trayPaper jams Document is jammed in the duplex slotPaper is jammed in the MP tray 141Paper is jammed in Paper Tray 1 or Tray 142Paper is jammed inside the machine 143144 145 146 147 Paper is jammed at the back of the machine 148149 Paper is jammed underneath Paper Tray 1 or in the fuser unit 150151 Routine maintenance Cleaning the outside of the machineClean the outside of the machine as follows 152Cleaning the scanner 153Cleaning the laser scanner windows 154155 156 157 Cleaning the corona wires 158Troubleshooting and routine maintenance Cyan Magenta Yellow Black 160Cleaning the drum unit 161162 163 164 165 166 Cyan Magenta Yellow Black 167 Push the drum unit in until it stops 168Replacing the consumable items 169170 Toner Low171 PF Kit MPReplacing a toner cartridge Toner low messageToner life end message 172Replacing the toner cartridges 173174 175 Cyan Magenta Yellow Black 176 Replacing the drum unit Change Parts Drum messageReplacing the drum unit 177178 179 180 Cyan Magenta Yellow Black 181 182 Replacing the belt unit Change Parts Belt Unit messageReplacing the belt unit 183184 185 186 187 Replacing the waste toner box Change Parts Waste Toner Box messageWaste Toner Box Full message Replacing the waste toner box189 190 191 192 193 Packing and shipping the machine 194Repacking the machine 196 197 198 199 200 201 Machine information Checking the serial numberChecking the page counters 202Checking the remaining life of parts 203Menu and features On-screen Menu keys ProgrammingMenu table Memory storageHow to access the menu mode 205Menu table 206207 208 Nnonn+Ring Delay 209210 Print Sample211 Every 50 Faxes212 Printer Emulation Auto213 Printer Duplex Off214 1in1Resolution Color 150 dpi 215216 Alphabetic217 TCP/IP218 LAN Wlan TCP/IP219 Ifax220 Mail221 InfoEntering text Inserting spacesMaking corrections Repeating lettersSpecial characters and symbols 223Specifications Weight Without Drum/Toner Unit 73.2 lb 33.3 kgGeneral 224Temperature Noise levelHumidity 225Print media Paper Input Paper TrayDuplex 226Fax Copy Copy Speed Copy Speed for Duplex CopyingColor/Monochrome Single-Sided Document Size 228Scan LAN cable Wireless LAN PrintInterfaces 230231 Direct print featureInterface Computer requirements Consumable items Ethernet wired network Network board model nameSupport for Protocols Network type Management utilities 234Ethernet wireless network 235Authentication and encryption for wireless users only Authentication methodEncryption methods 236237 Wi-Fi Alliance certificationNetwork key Glossary ECM Error Correction Mode Fine resolutionMenu mode Easy ReceiveOverseas Mode Remote Access CodeRemote Retrieval Access Ring DelayTelephone Answer Code Fax/Tel mode only Temporary settingsUser Settings List ToneIndex 242Telephone answer code Fax forwarding 243Fax/Tel mode Answering at extension 244245 Reports Fax Journal 246247 Equipment Attachment Limitations Visit us on the World Wide Web