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Brother MFC-9840CDW manual 163

Models: MFC-9840CDW

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Image 179

l Hold the green handle of the drum unit. Lift the drum unit up and then pull it out until it stops.

Troubleshooting and routine maintenance

m Release the gray lock lever (1) that is on the left side of the machine. Lift the front of the drum unit and pull the drum unit completely out of the machine using the green handles on the drum unit.

CAUTION

Hold the handles of drum unit when you carry it. DO NOT hold the sides of the drum unit.

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Contents

USER’S Guide If you need to call Customer Service Register your product FAQs frequently asked questionsBrother numbers Service Center Locations Canada only For Customer ServiceService Center Locator USA only Iii Ordering accessories and suppliesCanada DescriptionCompilation and Publication Notice USA and CanadaWho is covered What is coveredWhat is the length of the Warranty Periods What is not coveredLimitations What Brother will doWhat you must provide Vii Canada onlyTable of Contents Sending a fax Section II FaxTelephone services and external devices Section IV Walk-up printing Section III CopyXii Section V SoftwareSection VI Appendixes Xiii Troubleshooting and routine maintenance 114Xiv Specifications 224General Bold Using the documentationAccessing the User’s Guides General informationSoftware Users Guide How to find scanning instructionsViewing documentation Viewing documentation WindowsPresto! PageManager Users Guide Accessing Brother support For Windows Control panel overview Enlarge/Reduce Mode keys FaxResolution Copy keys Contrast/QualitySecure Job CancelPrint keys Direct LED Status Status LED indicationsAgain Machine Status DescriptionType and size of paper Loading paper and documentsAcceptable paper and other media Recommended paperPaper size Paper types No. of sheets Recommended paper specificationsPaper capacity of the paper trays Tray and optional unit NameMm or greater Handling and using special paperTypes of paper to avoid Feeding direction EnvelopesTypes of envelopes to avoid Types of labels to avoid Unprintable areaUnprintable area for copies Labels16 in .23 mm Loading paper and envelopesPortrait LandscapeLoading plain paper in the paper tray Loading paper and documents Sided document Using the ADF automatic document feederLoading documents Single-sided documentUsing the scanner glass Paper type General setupMode timer Paper settingsPaper size Tray use in copy modeTray use in print mode Tray use in fax modeSpeaker volume Volume settingsRing volume Beeper volumeSleep time Ecology featuresAutomatic daylight savings time Toner saveDial Prefix LCD contrastChanging your setting lock password Security featuresSetting lock Setting up the passwordSecure Function Lock Turning setting lock on/offTurning setting lock on Turning setting lock offSetting up the Public user Setting the password for the administratorTurning Secure Function Lock off Setting up restricted usersTurning Secure Function Lock on/off Turning Secure Function Lock onWhen Scan mode is disabled Switching UsersWhen Copy mode is disabled Fax Sending a single-sided fax from the ADF How to faxEntering fax mode Sending a faxShort edge Sending a fax from the scanner glassChanging a 2-sided fax layout Long edgeUse the Search/Speed Dial to help you choose numbers easily Canceling a fax in progressBroadcasting black & white only Additional sending operations Sending faxes using multiple settingsCanceling a broadcast in progress Send a cover page for the next fax Composing your own commentsSend a cover page for all faxes Using a printed coverContrast To change the default fax resolution Changing fax resolutionDual access Black & white only To change the fax resolution for the next faxSending in real time for all faxes Overseas modeDelayed fax Black & white only Real time transmissionDelayed batch transmission black & white only Checking and canceling waiting jobsSending a fax at the end of a conversation Sending a fax manuallyOut of memory message Manual transmissionDo you expect to receive very few faxes? Choose the correct Receive ModeReceiving a fax Manual Using receive modesFax Only Fax/TelRing time Receive mode settingsRing delay Easy receive Setting the print densityPrinting a reduced incoming fax Duplex 2-sided printing for Fax modeAdditional receiving operations Press Black Start or Color Start Press Stop/Exit Setting the fax receive stamp black & white onlyReceiving a fax at the end of a conversation Printing a fax from the memoryVoice Mail Telephone services and external devicesTelephone line services What does Brother’s ‘distinctive ring’ do? Distinctive ringWhat does your telephone company’s ‘Distinctive Ring’ do? Do you have voice mail?Ring Rings Pattern Before you choose the ring pattern to registerRegistering the distinctive ring pattern Very important Turning off distinctive ring Connecting an external TAD telephone answering deviceRoll over telephone lines ConnectionsSpecial line considerations Converting telephone wall outlets Two-line telephone systemOperation from extension telephones For Fax/Tel mode onlyExternal and extension telephones Multi-line connections PBXUsing remote codes Connecting an external or extension telephoneUsing a non-Brother cordless external handset One-touch dialing How to dialDialing and storing numbers Manual dialingPress Search/Speed Dial SearchLdap Search Fax redialStoring one-touch dial numbers Storing numbersStoring a pause Fax/Tel. Press OK Storing speed-dial numbersChanging one-touch and speed-dial numbers Setting up groups for broadcasting Tone or pulse Canada only Dialing access codes and credit card numbersPause Remote fax options are not available for color fax Remote fax options black & white onlyFax forwarding # # PagingFax storage 0 0 5 5 5 1 2 3 4 # #PC Fax Msg001 PC fax receiveTurning off remote fax options Changing remote fax optionsRemote retrieval Setting a remote access codeUsing your remote access code Changing the fax forwarding number Retrieving fax messagesCheck the receiving status Remote fax commandsChange the receive mode Retrieve a faxSequential polling PollingPolling receive Polled transmit black & white only Setup for polled transmitFax journal Printing reportsFax reports Transmission verification reportPress Black Start or Color Start. d Press Stop/Exit How to print a reportReports Chapter Copy Making copies How to copyPress Contrast/Quality Copy options temporary settingsImproving copy quality Enlarging or reducing the image copiedPress Black Start or Color Start to scan If you are using the scanner glass, go to gMaking N in 1 copies page layout Press Enlarge/Reduce„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P Duplex 2-sided copyingDuplex Copy long edge „ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 LAdvanced Duplex Copy short edge Brightness Sorting copies using the ADFColor saturation ContrastPress Tray Select Out of memory messageTray selection Press Tray SelectChapter Walk-up printing Printing photos from a digital camera Before using PictBridgeUsing PictBridge Setting your digital cameraPrinting images Machine settings Default settingsDpof printing Connecting a camera as a storage deviceUnderstanding the error messages Creating a PRN or PostScript 3 file for direct printing Printing data from a USB flash memory driveSupported file formats Printing data directly from the USB flash memory drive Press Black Start or Color Start to print the data Press Black Start or Color Start if you have finishedChapter Software For Macintosh Software and network featuresHow to read Html User’s Guide For Windows224 110114 204Choosing a location Safety and legalTo use the machine safely 100 101 Important Safety Instructions102 Important informationStandard telephone and FCC notices 103 104 Important-about the interface cableLAN connection Laser safetyIndustry Canada Compliance Statement Canada only Disconnect device106 Important safety instructionsFDA regulations Manufactured107 108 Legal limitations for copying109 Trademarks110 OptionsOptions Lower tray unit Dimm memory111 Installing the optional paper trayOptional paper tray 112 Memory boardFor Macintosh users 113 Installing extra memoryPrinting or receiving faxes Troubleshooting and routine maintenanceTroubleshooting If you are having difficulty with your machine115 Telephone line or connectionsSending faxes Handling incoming calls116 Menu access difficultiesCopy quality difficulties Printing difficulties117 Scanning difficultiesSoftware difficulties 118 Paper handling difficultiesPrint quality difficulties Network difficulties119 Network difficulties120 Firewall and click Change settings121 Improving the print qualityExamples of poor print Recommendation Quality 122 Toner cartridge on123 Examples of poor print quality124 125 Enter the correction value on the chart. Press Menu, 4, 8126 Device Options, Print Setting, and then checkImprove pattern printing or Improve Thin Line boxes 127 Choosing a location on128 Curled or wave129 Abcdefg130 Steps131 Examples of poor print Recommendation Quality132 Setting dial tone detectionTelephone line interference 133 Error and maintenance messagesError Message Cause Action Press Black Start or Color Start and try it134 Waste Toner Box135 Document Jam136 Fax sending or copy operation in progress„ Press Black Start or Color Start to send or Print operation in process137 Press Black Start or Color Start and try againPress Stop/Exit 138 Toner Low139 Checking if the machine has faxes in its memoryTransferring faxes to your PC Transferring faxes to another fax machineDocument is jammed at the output tray Document jamsDocument is jammed in the top of the ADF unit Document is jammed under the document cover141 Paper jamsDocument is jammed in the duplex slot Paper is jammed in the MP tray142 Paper is jammed in Paper Tray 1 or Tray143 Paper is jammed inside the machine144 145 146 147 148 Paper is jammed at the back of the machine149 150 Paper is jammed underneath Paper Tray 1 or in the fuser unit151 152 Routine maintenanceCleaning the outside of the machine Clean the outside of the machine as follows153 Cleaning the scanner154 Cleaning the laser scanner windows155 156 157 158 Cleaning the corona wiresTroubleshooting and routine maintenance 160 Cyan Magenta Yellow Black161 Cleaning the drum unit162 163 164 165 166 Cyan Magenta Yellow Black 167 168 Push the drum unit in until it stops169 Replacing the consumable itemsToner Low 170PF Kit MP 171172 Replacing a toner cartridgeToner low message Toner life end message173 Replacing the toner cartridges174 175 Cyan Magenta Yellow Black 176 177 Replacing the drum unitChange Parts Drum message Replacing the drum unit178 179 180 Cyan Magenta Yellow Black 181 182 183 Replacing the belt unitChange Parts Belt Unit message Replacing the belt unit184 185 186 187 Replacing the waste toner box Replacing the waste toner boxChange Parts Waste Toner Box message Waste Toner Box Full message189 190 191 192 193 194 Packing and shipping the machineRepacking the machine 196 197 198 199 200 201 202 Machine informationChecking the serial number Checking the page counters203 Checking the remaining life of partsMemory storage Menu and featuresOn-screen Menu keys Programming Menu table205 How to access the menu mode206 Menu table207 Nnonn+ 208209 Ring DelayPrint Sample 210Every 50 Faxes 211Printer Emulation Auto 212Printer Duplex Off 2131in1 214215 Resolution Color 150 dpiAlphabetic 216TCP/IP 217LAN Wlan TCP/IP 218Ifax 219Mail 220Info 221Repeating letters Entering textInserting spaces Making corrections223 Special characters and symbols224 SpecificationsWeight Without Drum/Toner Unit 73.2 lb 33.3 kg General225 TemperatureNoise level Humidity226 Print mediaPaper Input Paper Tray DuplexFax 228 CopyCopy Speed Copy Speed for Duplex Copying Color/Monochrome Single-Sided Document SizeScan 230 LAN cable Wireless LANPrint Interfaces231 Direct print featureInterface Computer requirements Consumable items 234 Ethernet wired networkNetwork board model name Support for Protocols Network type Management utilities235 Ethernet wireless network236 Authentication and encryption for wireless users onlyAuthentication method Encryption methods237 Wi-Fi Alliance certificationNetwork key Glossary Easy Receive ECM Error Correction ModeFine resolution Menu modeRing Delay Overseas ModeRemote Access Code Remote Retrieval AccessTone Telephone Answer Code Fax/Tel mode onlyTemporary settings User Settings List242 Index243 Telephone answer code Fax forwarding244 Fax/Tel mode Answering at extension245 246 Reports Fax Journal247 Equipment Attachment Limitations Visit us on the World Wide Web