Troubleshooting and routine maintenance
Telephone line or connections
Difficulties | Suggestions |
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Dialing does not work. | Check for a dial tone. |
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| Change Tone/Pulse setting. (See the Quick Setup Guide.) (Canada only) |
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| Check all line cord connections. |
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| Check that the machine is plugged in and switched on. | C |
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| Send a manual fax by pressing Hook or by lifting the handset of an external | |
| telephone and dialing the number. Wait to hear fax receiving tones before |
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| pressing Black Start or Color Start. |
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The machine does not answer | Make sure the machine is in the correct receive mode for your setup. (See |
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when called. | Receiving a fax on page 44.) Check for a dial tone. If possible, call your machine |
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| to hear it answer. If there is still no answer, check the telephone line cord |
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| connection. If you do not hear ringing when you call your machine, ask your |
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| telephone company to check the line. |
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Sending faxes |
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Difficulties | Suggestions |
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Poor sending quality. | Try changing your resolution to Fine or S.Fine. Make a copy to check your |
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| machine’s scanner operation. If the copy quality is not good, clean the scanner. |
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| (See Cleaning the scanner on page 153.) |
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Transmission Verification Report | There is probably temporary noise or static on the line. Try sending the fax again. |
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says ‘RESULT:NG’. | If you are sending a PC Fax message and get ‘RESULT:NG’ on the Transmission |
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| Verification Report, your machine may be out of memory. To free up extra |
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| memory, you can turn off fax storage (see Turning off remote fax |
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| options on page 68), print fax messages in memory (see Printing a fax from the |
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| memory on page 49) or cancel a delayed fax or polling job (see Checking and |
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| canceling waiting jobs on page 42). If the problem continues, ask the telephone |
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| company to check your telephone line. |
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| If you often get transmission errors due to possible interference on the telephone |
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| line, try changing the Compatibility setting to Basic(for VoIP). (See |
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| Telephone line interference on page 132.) |
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Vertical black lines when sending. | Black vertical lines on faxes you send are typically caused by dirt or correction fluid |
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| on the glass strip. (See Cleaning the scanner on page 153.) |
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Handling incoming calls |
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Difficulties | Suggestions |
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The machine ‘Hears’ a voice as a | If Easy Receive is set to on, your machine is more sensitive to sounds. It may |
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CNG Tone. | mistakenly interpret certain voices or music on the line as a fax machine calling |
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| and respond with fax receiving tones. Deactivate the machine by pressing |
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| Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy |
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| receive on page 47.) |
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Sending a Fax Call to the machine. | If you answered on an external or extension telephone, press your Fax Receive |
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| Code [default setting is (l 51)]. When your machine answers, hang up. |
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