For Customer Service | Brother MFC-9840CDW guide

For Customer Service

In USA: 1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (fax)

In Canada: 1-877-BROTHER

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437).

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

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Brother MFC-9840CDW manual For Customer Service, Service Center Locator USA only, Service Center Locations Canada only

Contents

USER’S Guide If you need to call Customer Service Brother numbers FAQs frequently asked questionsRegister your product Service Center Locator USA only For Customer ServiceService Center Locations Canada only Ordering accessories and supplies CanadaDescription Iii USA and Canada Compilation and Publication Notice What is covered What is the length of the Warranty PeriodsWhat is not covered Who is covered What you must provide What Brother will doLimitations Canada only Vii Table of Contents Section II Fax Sending a fax Telephone services and external devices Section III Copy Section IV Walk-up printing Section VI Appendixes Section V SoftwareXii Troubleshooting and routine maintenance 114 Xiii Specifications 224 Xiv General Using the documentation Accessing the User’s GuidesGeneral information Bold How to find scanning instructions Viewing documentationViewing documentation Windows Software Users Guide Presto! PageManager Users Guide Accessing Brother support For Windows Control panel overview Mode keys Fax ResolutionCopy keys Contrast/Quality Enlarge/Reduce Print keys Direct Job CancelSecure Status LED indications LED Status Machine Status Description Again Loading paper and documents Acceptable paper and other mediaRecommended paper Type and size of paper Recommended paper specifications Paper capacity of the paper traysTray and optional unit Name Paper size Paper types No. of sheets Types of paper to avoid Handling and using special paperMm or greater Envelopes Feeding direction Types of envelopes to avoid Unprintable area Unprintable area for copiesLabels Types of labels to avoid Loading paper and envelopes PortraitLandscape 16 in .23 mm Loading plain paper in the paper tray Loading paper and documents Using the ADF automatic document feeder Loading documentsSingle-sided document Sided document Using the scanner glass General setup Mode timerPaper settings Paper type Tray use in copy mode Paper size Tray use in fax mode Tray use in print mode Volume settings Ring volumeBeeper volume Speaker volume Ecology features Automatic daylight savings timeToner save Sleep time LCD contrast Dial Prefix Security features Setting lockSetting up the password Changing your setting lock password Turning setting lock on/off Turning setting lock onTurning setting lock off Secure Function Lock Setting the password for the administrator Setting up the Public user Setting up restricted users Turning Secure Function Lock on/offTurning Secure Function Lock on Turning Secure Function Lock off When Copy mode is disabled Switching UsersWhen Scan mode is disabled Fax How to fax Entering fax modeSending a fax Sending a single-sided fax from the ADF Sending a fax from the scanner glass Changing a 2-sided fax layoutLong edge Short edge Broadcasting black & white only Canceling a fax in progressUse the Search/Speed Dial to help you choose numbers easily Canceling a broadcast in progress Sending faxes using multiple settingsAdditional sending operations Composing your own comments Send a cover page for the next fax Contrast Using a printed coverSend a cover page for all faxes Changing fax resolution Dual access Black & white onlyTo change the fax resolution for the next fax To change the default fax resolution Overseas mode Delayed fax Black & white onlyReal time transmission Sending in real time for all faxes Checking and canceling waiting jobs Delayed batch transmission black & white only Sending a fax manually Out of memory messageManual transmission Sending a fax at the end of a conversation Receiving a fax Choose the correct Receive ModeDo you expect to receive very few faxes? Using receive modes Fax OnlyFax/Tel Manual Ring delay Receive mode settingsRing time Setting the print density Easy receive Additional receiving operations Duplex 2-sided printing for Fax modePrinting a reduced incoming fax Setting the fax receive stamp black & white only Receiving a fax at the end of a conversationPrinting a fax from the memory Press Black Start or Color Start Press Stop/Exit Telephone line services Telephone services and external devicesVoice Mail Distinctive ring What does your telephone company’s ‘Distinctive Ring’ do?Do you have voice mail? What does Brother’s ‘distinctive ring’ do? Registering the distinctive ring pattern Very important Before you choose the ring pattern to registerRing Rings Pattern Connecting an external TAD telephone answering device Turning off distinctive ring Special line considerations ConnectionsRoll over telephone lines Two-line telephone system Converting telephone wall outlets For Fax/Tel mode only External and extension telephonesMulti-line connections PBX Operation from extension telephones Using a non-Brother cordless external handset Connecting an external or extension telephoneUsing remote codes How to dial Dialing and storing numbersManual dialing One-touch dialing Search Ldap SearchFax redial Press Search/Speed Dial Storing a pause Storing numbersStoring one-touch dial numbers Storing speed-dial numbers Fax/Tel. Press OK Changing one-touch and speed-dial numbers Setting up groups for broadcasting Pause Dialing access codes and credit card numbersTone or pulse Canada only Fax forwarding Remote fax options black & white onlyRemote fax options are not available for color fax Paging Fax storage0 0 5 5 5 1 2 3 4 # # # # PC fax receive PC Fax Msg001 Changing remote fax options Turning off remote fax options Using your remote access code Setting a remote access codeRemote retrieval Retrieving fax messages Changing the fax forwarding number Remote fax commands Change the receive modeRetrieve a fax Check the receiving status Polling receive PollingSequential polling Setup for polled transmit Polled transmit black & white only Printing reports Fax reportsTransmission verification report Fax journal Reports How to print a reportPress Black Start or Color Start. d Press Stop/Exit Chapter Copy How to copy Making copies Copy options temporary settings Improving copy qualityEnlarging or reducing the image copied Press Contrast/Quality If you are using the scanner glass, go to g Making N in 1 copies page layoutPress Enlarge/Reduce Press Black Start or Color Start to scan Duplex 2-sided copying Duplex Copy long edge„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 L „ 2 in 1 P „ 2 in 1 L „ 4 in 1 P Advanced Duplex Copy short edge Sorting copies using the ADF Brightness Contrast Color saturation Out of memory message Tray selectionPress Tray Select Press Tray Select Chapter Walk-up printing Before using PictBridge Using PictBridgeSetting your digital camera Printing photos from a digital camera Machine settings Default settings Printing images Understanding the error messages Connecting a camera as a storage deviceDpof printing Supported file formats Printing data from a USB flash memory driveCreating a PRN or PostScript 3 file for direct printing Printing data directly from the USB flash memory drive Press Black Start or Color Start if you have finished Press Black Start or Color Start to print the data Chapter Software Software and network features How to read Html User’s GuideFor Windows For Macintosh 110 114204 224 Safety and legal Choosing a location To use the machine safely 100 Important Safety Instructions 101 Standard telephone and FCC notices Important information102 103 Important-about the interface cable 104 Laser safety Industry Canada Compliance Statement Canada onlyDisconnect device LAN connection Important safety instructions FDA regulationsManufactured 106 107 Legal limitations for copying 108 Trademarks 109 Options OptionsLower tray unit Dimm memory 110 Optional paper tray Installing the optional paper tray111 For Macintosh users Memory board112 Installing extra memory 113 Troubleshooting and routine maintenance TroubleshootingIf you are having difficulty with your machine Printing or receiving faxes Telephone line or connections Sending faxesHandling incoming calls 115 Menu access difficulties Copy quality difficultiesPrinting difficulties 116 Software difficulties Scanning difficulties117 Paper handling difficulties Print quality difficultiesNetwork difficulties 118 Network difficulties 119 Firewall and click Change settings 120 Examples of poor print Recommendation Quality Improving the print quality121 Toner cartridge on 122 Examples of poor print quality 123 124 Enter the correction value on the chart. Press Menu, 4, 8 125 Improve pattern printing or Improve Thin Line boxes Device Options, Print Setting, and then check126 Choosing a location on 127 Curled or wave 128 Abcdefg 129 Steps 130 Examples of poor print Recommendation Quality 131 Telephone line interference Setting dial tone detection132 Error and maintenance messages Error Message Cause ActionPress Black Start or Color Start and try it 133 Waste Toner Box 134 Document Jam 135 Fax sending or copy operation in progress „ Press Black Start or Color Start to send orPrint operation in process 136 Press Stop/Exit Press Black Start or Color Start and try again137 Toner Low 138 Checking if the machine has faxes in its memory Transferring faxes to your PCTransferring faxes to another fax machine 139 Document jams Document is jammed in the top of the ADF unitDocument is jammed under the document cover Document is jammed at the output tray Paper jams Document is jammed in the duplex slotPaper is jammed in the MP tray 141 Paper is jammed in Paper Tray 1 or Tray 142 Paper is jammed inside the machine 143 144 145 146 147 Paper is jammed at the back of the machine 148 149 Paper is jammed underneath Paper Tray 1 or in the fuser unit 150 151 Routine maintenance Cleaning the outside of the machineClean the outside of the machine as follows 152 Cleaning the scanner 153 Cleaning the laser scanner windows 154 155 156 157 Cleaning the corona wires 158 Troubleshooting and routine maintenance Cyan Magenta Yellow Black 160 Cleaning the drum unit 161 162 163 164 165 166 Cyan Magenta Yellow Black 167 Push the drum unit in until it stops 168 Replacing the consumable items 169 170 Toner Low 171 PF Kit MP Replacing a toner cartridge Toner low messageToner life end message 172 Replacing the toner cartridges 173 174 175 Cyan Magenta Yellow Black 176 Replacing the drum unit Change Parts Drum messageReplacing the drum unit 177 178 179 180 Cyan Magenta Yellow Black 181 182 Replacing the belt unit Change Parts Belt Unit messageReplacing the belt unit 183 184 185 186 187 Replacing the waste toner box Change Parts Waste Toner Box messageWaste Toner Box Full message Replacing the waste toner box 189 190 191 192 193 Packing and shipping the machine 194 Repacking the machine 196 197 198 199 200 201 Machine information Checking the serial numberChecking the page counters 202 Checking the remaining life of parts 203 Menu and features On-screen Menu keys ProgrammingMenu table Memory storage How to access the menu mode 205 Menu table 206 207 208 Nnonn+ Ring Delay 209 210 Print Sample 211 Every 50 Faxes 212 Printer Emulation Auto 213 Printer Duplex Off 214 1in1 Resolution Color 150 dpi 215 216 Alphabetic 217 TCP/IP 218 LAN Wlan TCP/IP 219 Ifax 220 Mail 221 Info Entering text Inserting spacesMaking corrections Repeating letters Special characters and symbols 223 Specifications Weight Without Drum/Toner Unit 73.2 lb 33.3 kgGeneral 224 Temperature Noise levelHumidity 225 Print media Paper Input Paper TrayDuplex 226 Fax Copy Copy Speed Copy Speed for Duplex CopyingColor/Monochrome Single-Sided Document Size 228 Scan LAN cable Wireless LAN PrintInterfaces 230 Interface Direct print feature231 Computer requirements Consumable items Ethernet wired network Network board model nameSupport for Protocols Network type Management utilities 234 Ethernet wireless network 235 Authentication and encryption for wireless users only Authentication methodEncryption methods 236 Network key Wi-Fi Alliance certification237 Glossary ECM Error Correction Mode Fine resolutionMenu mode Easy Receive Overseas Mode Remote Access CodeRemote Retrieval Access Ring Delay Telephone Answer Code Fax/Tel mode only Temporary settingsUser Settings List Tone Index 242 Telephone answer code Fax forwarding 243 Fax/Tel mode Answering at extension 244 245 Reports Fax Journal 246 247 Equipment Attachment Limitations Visit us on the World Wide Web