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Brother MFC-9840CDW manual Troubleshooting and routine maintenance 114

Models: MFC-9840CDW

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C	Troubleshooting and routine maintenance	114
	Troubleshooting	114
	If you are having difficulty with your machine	114
	Improving the print quality	121
	Setting dial tone detection	132
	Telephone line interference	132
	Error and maintenance messages	133
	Checking if the machine has faxes in its memory	139
	Transferring faxes to another fax machine	139
	Transferring faxes to your PC	139
	Document jams	140
	Paper jams	141
	Routine maintenance	152
	Cleaning the outside of the machine	152
	Cleaning the scanner	153
	Cleaning the laser scanner windows	154
	Cleaning the corona wires	158
	Cleaning the drum unit	161
	Replacing the consumable items	169
	Replacing a toner cartridge	172
	Replacing the drum unit	177
	Replacing the belt unit	183
	Replacing the waste toner box	188
	Packing and shipping the machine	194
	Repacking the machine	195
	Machine information	202
	Checking the serial number	202
	Checking the page counters	202
	Checking the remaining life of parts	203
D	Menu and features	204
	On-screen programming	204
	Menu table	204
	Memory storage	204
	Menu keys	204
	How to access the menu mode	205
	Menu table	206
	Entering text	222

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Brother MFC-9840CDW manual Troubleshooting and routine maintenance 114

Contents

USER’S Guide If you need to call Customer Service FAQs frequently asked questions Brother numbersRegister your product For Customer Service Service Center Locator USA onlyService Center Locations Canada only Iii Ordering accessories and suppliesCanada DescriptionCompilation and Publication Notice USA and CanadaWho is covered What is coveredWhat is the length of the Warranty Periods What is not coveredWhat Brother will do What you must provideLimitations Vii Canada onlyTable of Contents Sending a fax Section II FaxTelephone services and external devices Section IV Walk-up printing Section III CopySection V Software Section VI AppendixesXii Xiii Troubleshooting and routine maintenance 114Xiv Specifications 224General Bold Using the documentationAccessing the User’s Guides General informationSoftware Users Guide How to find scanning instructionsViewing documentation Viewing documentation WindowsPresto! PageManager Users Guide Accessing Brother support For Windows Control panel overview Enlarge/Reduce Mode keys FaxResolution Copy keys Contrast/QualityJob Cancel Print keys DirectSecure LED Status Status LED indicationsAgain Machine Status DescriptionType and size of paper Loading paper and documentsAcceptable paper and other media Recommended paperPaper size Paper types No. of sheets Recommended paper specificationsPaper capacity of the paper trays Tray and optional unit NameHandling and using special paper Types of paper to avoidMm or greater Feeding direction EnvelopesTypes of envelopes to avoid Types of labels to avoid Unprintable areaUnprintable area for copies Labels16 in .23 mm Loading paper and envelopesPortrait LandscapeLoading plain paper in the paper tray Loading paper and documents Sided document Using the ADF automatic document feederLoading documents Single-sided documentUsing the scanner glass Paper type General setupMode timer Paper settingsPaper size Tray use in copy modeTray use in print mode Tray use in fax modeSpeaker volume Volume settingsRing volume Beeper volumeSleep time Ecology featuresAutomatic daylight savings time Toner saveDial Prefix LCD contrastChanging your setting lock password Security featuresSetting lock Setting up the passwordSecure Function Lock Turning setting lock on/offTurning setting lock on Turning setting lock offSetting up the Public user Setting the password for the administratorTurning Secure Function Lock off Setting up restricted usersTurning Secure Function Lock on/off Turning Secure Function Lock onSwitching Users When Copy mode is disabledWhen Scan mode is disabled Fax Sending a single-sided fax from the ADF How to faxEntering fax mode Sending a faxShort edge Sending a fax from the scanner glassChanging a 2-sided fax layout Long edgeCanceling a fax in progress Broadcasting black & white onlyUse the Search/Speed Dial to help you choose numbers easily Sending faxes using multiple settings Canceling a broadcast in progressAdditional sending operations Send a cover page for the next fax Composing your own commentsUsing a printed cover ContrastSend a cover page for all faxes To change the default fax resolution Changing fax resolutionDual access Black & white only To change the fax resolution for the next faxSending in real time for all faxes Overseas modeDelayed fax Black & white only Real time transmissionDelayed batch transmission black & white only Checking and canceling waiting jobsSending a fax at the end of a conversation Sending a fax manuallyOut of memory message Manual transmissionChoose the correct Receive Mode Receiving a faxDo you expect to receive very few faxes? Manual Using receive modesFax Only Fax/TelReceive mode settings Ring delayRing time Easy receive Setting the print densityDuplex 2-sided printing for Fax mode Additional receiving operationsPrinting a reduced incoming fax Press Black Start or Color Start Press Stop/Exit Setting the fax receive stamp black & white onlyReceiving a fax at the end of a conversation Printing a fax from the memoryTelephone services and external devices Telephone line servicesVoice Mail What does Brother’s ‘distinctive ring’ do? Distinctive ringWhat does your telephone company’s ‘Distinctive Ring’ do? Do you have voice mail?Before you choose the ring pattern to register Registering the distinctive ring pattern Very importantRing Rings Pattern Turning off distinctive ring Connecting an external TAD telephone answering deviceConnections Special line considerationsRoll over telephone lines Converting telephone wall outlets Two-line telephone systemOperation from extension telephones For Fax/Tel mode onlyExternal and extension telephones Multi-line connections PBXConnecting an external or extension telephone Using a non-Brother cordless external handsetUsing remote codes One-touch dialing How to dialDialing and storing numbers Manual dialingPress Search/Speed Dial SearchLdap Search Fax redialStoring numbers Storing a pauseStoring one-touch dial numbers Fax/Tel. Press OK Storing speed-dial numbersChanging one-touch and speed-dial numbers Setting up groups for broadcasting Dialing access codes and credit card numbers PauseTone or pulse Canada only Remote fax options black & white only Fax forwardingRemote fax options are not available for color fax # # PagingFax storage 0 0 5 5 5 1 2 3 4 # #PC Fax Msg001 PC fax receiveTurning off remote fax options Changing remote fax optionsSetting a remote access code Using your remote access codeRemote retrieval Changing the fax forwarding number Retrieving fax messagesCheck the receiving status Remote fax commandsChange the receive mode Retrieve a faxPolling Polling receiveSequential polling Polled transmit black & white only Setup for polled transmitFax journal Printing reportsFax reports Transmission verification reportHow to print a report ReportsPress Black Start or Color Start. d Press Stop/Exit Chapter Copy Making copies How to copyPress Contrast/Quality Copy options temporary settingsImproving copy quality Enlarging or reducing the image copiedPress Black Start or Color Start to scan If you are using the scanner glass, go to gMaking N in 1 copies page layout Press Enlarge/Reduce„ 2 in 1 P „ 2 in 1 L „ 4 in 1 P Duplex 2-sided copyingDuplex Copy long edge „ 2 in 1 P „ 2 in 1 L „ 4 in 1 P „ 4 in 1 LAdvanced Duplex Copy short edge Brightness Sorting copies using the ADFColor saturation ContrastPress Tray Select Out of memory messageTray selection Press Tray SelectChapter Walk-up printing Printing photos from a digital camera Before using PictBridgeUsing PictBridge Setting your digital cameraPrinting images Machine settings Default settingsConnecting a camera as a storage device Understanding the error messagesDpof printing Printing data from a USB flash memory drive Supported file formatsCreating a PRN or PostScript 3 file for direct printing Printing data directly from the USB flash memory drive Press Black Start or Color Start to print the data Press Black Start or Color Start if you have finishedChapter Software For Macintosh Software and network featuresHow to read Html User’s Guide For Windows224 110114 204Choosing a location Safety and legalTo use the machine safely 100 101 Important Safety InstructionsImportant information Standard telephone and FCC notices102 103 104 Important-about the interface cableLAN connection Laser safetyIndustry Canada Compliance Statement Canada only Disconnect device106 Important safety instructionsFDA regulations Manufactured107 108 Legal limitations for copying109 Trademarks110 OptionsOptions Lower tray unit Dimm memoryInstalling the optional paper tray Optional paper tray111 Memory board For Macintosh users112 113 Installing extra memoryPrinting or receiving faxes Troubleshooting and routine maintenanceTroubleshooting If you are having difficulty with your machine115 Telephone line or connectionsSending faxes Handling incoming calls116 Menu access difficultiesCopy quality difficulties Printing difficultiesScanning difficulties Software difficulties117 118 Paper handling difficultiesPrint quality difficulties Network difficulties119 Network difficulties120 Firewall and click Change settingsImproving the print quality Examples of poor print Recommendation Quality121 122 Toner cartridge on123 Examples of poor print quality124 125 Enter the correction value on the chart. Press Menu, 4, 8Device Options, Print Setting, and then check Improve pattern printing or Improve Thin Line boxes126 127 Choosing a location on128 Curled or wave129 Abcdefg130 Steps131 Examples of poor print Recommendation QualitySetting dial tone detection Telephone line interference132 133 Error and maintenance messagesError Message Cause Action Press Black Start or Color Start and try it134 Waste Toner Box135 Document Jam136 Fax sending or copy operation in progress„ Press Black Start or Color Start to send or Print operation in processPress Black Start or Color Start and try again Press Stop/Exit137 138 Toner Low139 Checking if the machine has faxes in its memoryTransferring faxes to your PC Transferring faxes to another fax machineDocument is jammed at the output tray Document jamsDocument is jammed in the top of the ADF unit Document is jammed under the document cover141 Paper jamsDocument is jammed in the duplex slot Paper is jammed in the MP tray142 Paper is jammed in Paper Tray 1 or Tray143 Paper is jammed inside the machine144 145 146 147 148 Paper is jammed at the back of the machine149 150 Paper is jammed underneath Paper Tray 1 or in the fuser unit151 152 Routine maintenanceCleaning the outside of the machine Clean the outside of the machine as follows153 Cleaning the scanner154 Cleaning the laser scanner windows155 156 157 158 Cleaning the corona wiresTroubleshooting and routine maintenance 160 Cyan Magenta Yellow Black161 Cleaning the drum unit162 163 164 165 166 Cyan Magenta Yellow Black 167 168 Push the drum unit in until it stops169 Replacing the consumable itemsToner Low 170PF Kit MP 171172 Replacing a toner cartridgeToner low message Toner life end message173 Replacing the toner cartridges174 175 Cyan Magenta Yellow Black 176 177 Replacing the drum unitChange Parts Drum message Replacing the drum unit178 179 180 Cyan Magenta Yellow Black 181 182 183 Replacing the belt unitChange Parts Belt Unit message Replacing the belt unit184 185 186 187 Replacing the waste toner box Replacing the waste toner boxChange Parts Waste Toner Box message Waste Toner Box Full message189 190 191 192 193 194 Packing and shipping the machineRepacking the machine 196 197 198 199 200 201 202 Machine informationChecking the serial number Checking the page counters203 Checking the remaining life of partsMemory storage Menu and featuresOn-screen Menu keys Programming Menu table205 How to access the menu mode206 Menu table207 Nnonn+ 208209 Ring DelayPrint Sample 210Every 50 Faxes 211Printer Emulation Auto 212Printer Duplex Off 2131in1 214215 Resolution Color 150 dpiAlphabetic 216TCP/IP 217LAN Wlan TCP/IP 218Ifax 219Mail 220Info 221Repeating letters Entering textInserting spaces Making corrections223 Special characters and symbols224 SpecificationsWeight Without Drum/Toner Unit 73.2 lb 33.3 kg General225 TemperatureNoise level Humidity226 Print mediaPaper Input Paper Tray DuplexFax 228 CopyCopy Speed Copy Speed for Duplex Copying Color/Monochrome Single-Sided Document SizeScan 230 LAN cable Wireless LANPrint InterfacesDirect print feature Interface231 Computer requirements Consumable items 234 Ethernet wired networkNetwork board model name Support for Protocols Network type Management utilities235 Ethernet wireless network236 Authentication and encryption for wireless users onlyAuthentication method Encryption methodsWi-Fi Alliance certification Network key237 Glossary Easy Receive ECM Error Correction ModeFine resolution Menu modeRing Delay Overseas ModeRemote Access Code Remote Retrieval AccessTone Telephone Answer Code Fax/Tel mode onlyTemporary settings User Settings List242 Index243 Telephone answer code Fax forwarding244 Fax/Tel mode Answering at extension245 246 Reports Fax Journal247 Equipment Attachment Limitations Visit us on the World Wide Web