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Brother
MFC-9840CDW
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Models:
MFC-9840CDW
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Troubleshooting
Specifications
Install
Error codes
Password
ECM Error Correction Mode
Mode timer
Special characters and symbols
Cleaning the corona wires
Maintenance
Page 110
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Chapter 14
94
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Contents
USER’S Guide
If you need to call Customer Service
Register your product
FAQs frequently asked questions
Brother numbers
Service Center Locations Canada only
For Customer Service
Service Center Locator USA only
Description
Ordering accessories and supplies
Canada
Iii
USA and Canada
Compilation and Publication Notice
What is not covered
What is covered
What is the length of the Warranty Periods
Who is covered
Limitations
What Brother will do
What you must provide
Canada only
Vii
Table of Contents
Section II Fax
Sending a fax
Telephone services and external devices
Section III Copy
Section IV Walk-up printing
Xii
Section V Software
Section VI Appendixes
Troubleshooting and routine maintenance 114
Xiii
Specifications 224
Xiv
General
General information
Using the documentation
Accessing the User’s Guides
Bold
Viewing documentation Windows
How to find scanning instructions
Viewing documentation
Software Users Guide
Presto! PageManager Users Guide
Accessing Brother support For Windows
Control panel overview
Copy keys Contrast/Quality
Mode keys Fax
Resolution
Enlarge/Reduce
Secure
Job Cancel
Print keys Direct
Status LED indications
LED Status
Machine Status Description
Again
Recommended paper
Loading paper and documents
Acceptable paper and other media
Type and size of paper
Tray and optional unit Name
Recommended paper specifications
Paper capacity of the paper trays
Paper size Paper types No. of sheets
Mm or greater
Handling and using special paper
Types of paper to avoid
Envelopes
Feeding direction
Types of envelopes to avoid
Labels
Unprintable area
Unprintable area for copies
Types of labels to avoid
Landscape
Loading paper and envelopes
Portrait
16 in .23 mm
Loading plain paper in the paper tray
Loading paper and documents
Single-sided document
Using the ADF automatic document feeder
Loading documents
Sided document
Using the scanner glass
Paper settings
General setup
Mode timer
Paper type
Tray use in copy mode
Paper size
Tray use in fax mode
Tray use in print mode
Beeper volume
Volume settings
Ring volume
Speaker volume
Toner save
Ecology features
Automatic daylight savings time
Sleep time
LCD contrast
Dial Prefix
Setting up the password
Security features
Setting lock
Changing your setting lock password
Turning setting lock off
Turning setting lock on/off
Turning setting lock on
Secure Function Lock
Setting the password for the administrator
Setting up the Public user
Turning Secure Function Lock on
Setting up restricted users
Turning Secure Function Lock on/off
Turning Secure Function Lock off
When Scan mode is disabled
Switching Users
When Copy mode is disabled
Fax
Sending a fax
How to fax
Entering fax mode
Sending a single-sided fax from the ADF
Long edge
Sending a fax from the scanner glass
Changing a 2-sided fax layout
Short edge
Use the Search/Speed Dial to help you choose numbers easily
Canceling a fax in progress
Broadcasting black & white only
Additional sending operations
Sending faxes using multiple settings
Canceling a broadcast in progress
Composing your own comments
Send a cover page for the next fax
Send a cover page for all faxes
Using a printed cover
Contrast
To change the fax resolution for the next fax
Changing fax resolution
Dual access Black & white only
To change the default fax resolution
Real time transmission
Overseas mode
Delayed fax Black & white only
Sending in real time for all faxes
Checking and canceling waiting jobs
Delayed batch transmission black & white only
Manual transmission
Sending a fax manually
Out of memory message
Sending a fax at the end of a conversation
Do you expect to receive very few faxes?
Choose the correct Receive Mode
Receiving a fax
Fax/Tel
Using receive modes
Fax Only
Manual
Ring time
Receive mode settings
Ring delay
Setting the print density
Easy receive
Printing a reduced incoming fax
Duplex 2-sided printing for Fax mode
Additional receiving operations
Printing a fax from the memory
Setting the fax receive stamp black & white only
Receiving a fax at the end of a conversation
Press Black Start or Color Start Press Stop/Exit
Voice Mail
Telephone services and external devices
Telephone line services
Do you have voice mail?
Distinctive ring
What does your telephone company’s ‘Distinctive Ring’ do?
What does Brother’s ‘distinctive ring’ do?
Ring Rings Pattern
Before you choose the ring pattern to register
Registering the distinctive ring pattern Very important
Connecting an external TAD telephone answering device
Turning off distinctive ring
Roll over telephone lines
Connections
Special line considerations
Two-line telephone system
Converting telephone wall outlets
Multi-line connections PBX
For Fax/Tel mode only
External and extension telephones
Operation from extension telephones
Using remote codes
Connecting an external or extension telephone
Using a non-Brother cordless external handset
Manual dialing
How to dial
Dialing and storing numbers
One-touch dialing
Fax redial
Search
Ldap Search
Press Search/Speed Dial
Storing one-touch dial numbers
Storing numbers
Storing a pause
Storing speed-dial numbers
Fax/Tel. Press OK
Changing one-touch and speed-dial numbers
Setting up groups for broadcasting
Tone or pulse Canada only
Dialing access codes and credit card numbers
Pause
Remote fax options are not available for color fax
Remote fax options black & white only
Fax forwarding
0 0 5 5 5 1 2 3 4 # #
Paging
Fax storage
# #
PC fax receive
PC Fax Msg001
Changing remote fax options
Turning off remote fax options
Remote retrieval
Setting a remote access code
Using your remote access code
Retrieving fax messages
Changing the fax forwarding number
Retrieve a fax
Remote fax commands
Change the receive mode
Check the receiving status
Sequential polling
Polling
Polling receive
Setup for polled transmit
Polled transmit black & white only
Transmission verification report
Printing reports
Fax reports
Fax journal
Press Black Start or Color Start. d Press Stop/Exit
How to print a report
Reports
Chapter
Copy
How to copy
Making copies
Enlarging or reducing the image copied
Copy options temporary settings
Improving copy quality
Press Contrast/Quality
Press Enlarge/Reduce
If you are using the scanner glass, go to g
Making N in 1 copies page layout
Press Black Start or Color Start to scan
2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L
Duplex 2-sided copying
Duplex Copy long edge
2 in 1 P 2 in 1 L 4 in 1 P
Advanced Duplex Copy short edge
Sorting copies using the ADF
Brightness
Contrast
Color saturation
Press Tray Select
Out of memory message
Tray selection
Press Tray Select
Chapter
Walk-up printing
Setting your digital camera
Before using PictBridge
Using PictBridge
Printing photos from a digital camera
Machine settings Default settings
Printing images
Dpof printing
Connecting a camera as a storage device
Understanding the error messages
Creating a PRN or PostScript 3 file for direct printing
Printing data from a USB flash memory drive
Supported file formats
Printing data directly from the USB flash memory drive
Press Black Start or Color Start if you have finished
Press Black Start or Color Start to print the data
Chapter
Software
For Windows
Software and network features
How to read Html User’s Guide
For Macintosh
204
110
114
224
Safety and legal
Choosing a location
To use the machine safely
100
Important Safety Instructions
101
102
Important information
Standard telephone and FCC notices
103
Important-about the interface cable
104
Disconnect device
Laser safety
Industry Canada Compliance Statement Canada only
LAN connection
Manufactured
Important safety instructions
FDA regulations
106
107
Legal limitations for copying
108
Trademarks
109
Lower tray unit Dimm memory
Options
Options
110
111
Installing the optional paper tray
Optional paper tray
112
Memory board
For Macintosh users
Installing extra memory
113
If you are having difficulty with your machine
Troubleshooting and routine maintenance
Troubleshooting
Printing or receiving faxes
Handling incoming calls
Telephone line or connections
Sending faxes
115
Printing difficulties
Menu access difficulties
Copy quality difficulties
116
117
Scanning difficulties
Software difficulties
Network difficulties
Paper handling difficulties
Print quality difficulties
118
Network difficulties
119
Firewall and click Change settings
120
121
Improving the print quality
Examples of poor print Recommendation Quality
Toner cartridge on
122
Examples of poor print quality
123
124
Enter the correction value on the chart. Press Menu, 4, 8
125
126
Device Options, Print Setting, and then check
Improve pattern printing or Improve Thin Line boxes
Choosing a location on
127
Curled or wave
128
Abcdefg
129
Steps
130
Examples of poor print Recommendation Quality
131
132
Setting dial tone detection
Telephone line interference
Press Black Start or Color Start and try it
Error and maintenance messages
Error Message Cause Action
133
Waste Toner Box
134
Document Jam
135
Print operation in process
Fax sending or copy operation in progress
Press Black Start or Color Start to send or
136
137
Press Black Start or Color Start and try again
Press Stop/Exit
Toner Low
138
Transferring faxes to another fax machine
Checking if the machine has faxes in its memory
Transferring faxes to your PC
139
Document is jammed under the document cover
Document jams
Document is jammed in the top of the ADF unit
Document is jammed at the output tray
Paper is jammed in the MP tray
Paper jams
Document is jammed in the duplex slot
141
Paper is jammed in Paper Tray 1 or Tray
142
Paper is jammed inside the machine
143
144
145
146
147
Paper is jammed at the back of the machine
148
149
Paper is jammed underneath Paper Tray 1 or in the fuser unit
150
151
Clean the outside of the machine as follows
Routine maintenance
Cleaning the outside of the machine
152
Cleaning the scanner
153
Cleaning the laser scanner windows
154
155
156
157
Cleaning the corona wires
158
Troubleshooting and routine maintenance
Cyan Magenta Yellow Black
160
Cleaning the drum unit
161
162
163
164
165
166
Cyan Magenta Yellow Black 167
Push the drum unit in until it stops
168
Replacing the consumable items
169
170
Toner Low
171
PF Kit MP
Toner life end message
Replacing a toner cartridge
Toner low message
172
Replacing the toner cartridges
173
174
175
Cyan Magenta Yellow Black 176
Replacing the drum unit
Replacing the drum unit
Change Parts Drum message
177
178
179
180
Cyan Magenta Yellow Black 181
182
Replacing the belt unit
Replacing the belt unit
Change Parts Belt Unit message
183
184
185
186
187
Waste Toner Box Full message
Replacing the waste toner box
Change Parts Waste Toner Box message
Replacing the waste toner box
189
190
191
192
193
Packing and shipping the machine
194
Repacking the machine
196
197
198
199
200
201
Checking the page counters
Machine information
Checking the serial number
202
Checking the remaining life of parts
203
Menu table
Menu and features
On-screen Menu keys Programming
Memory storage
How to access the menu mode
205
Menu table
206
207
208
Nnonn+
Ring Delay
209
210
Print Sample
211
Every 50 Faxes
212
Printer Emulation Auto
213
Printer Duplex Off
214
1in1
Resolution Color 150 dpi
215
216
Alphabetic
217
TCP/IP
218
LAN Wlan TCP/IP
219
Ifax
220
Mail
221
Info
Making corrections
Entering text
Inserting spaces
Repeating letters
Special characters and symbols
223
General
Specifications
Weight Without Drum/Toner Unit 73.2 lb 33.3 kg
224
Humidity
Temperature
Noise level
225
Duplex
Print media
Paper Input Paper Tray
226
Fax
Color/Monochrome Single-Sided Document Size
Copy
Copy Speed Copy Speed for Duplex Copying
228
Scan
Interfaces
LAN cable Wireless LAN
Print
230
231
Direct print feature
Interface
Computer requirements
Consumable items
Support for Protocols Network type Management utilities
Ethernet wired network
Network board model name
234
Ethernet wireless network
235
Encryption methods
Authentication and encryption for wireless users only
Authentication method
236
237
Wi-Fi Alliance certification
Network key
Glossary
Menu mode
ECM Error Correction Mode
Fine resolution
Easy Receive
Remote Retrieval Access
Overseas Mode
Remote Access Code
Ring Delay
User Settings List
Telephone Answer Code Fax/Tel mode only
Temporary settings
Tone
Index
242
Telephone answer code Fax forwarding
243
Fax/Tel mode Answering at extension
244
245
Reports Fax Journal
246
247
Equipment Attachment Limitations
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