| Troubleshooting and routine maintenance |
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Printing difficulties (continued) |
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Difficulties | Suggestions |
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The machine prints unexpectedly | Pull out the paper tray and wait until the machine stops printing. Then turn off |
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or it prints garbage. | the machine’s power switch and disconnect from the power for several |
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| minutes. (The machine can be turned off for up to 4 days without losing faxes |
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| stored in the memory.) |
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| Check the settings in your application to make sure it is set up to work with |
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| your machine. | C | |
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The machine prints the first couple | Check the settings in your application to make sure that it is set up to work with | ||
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of pages correctly, then some | your machine. |
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pages have text missing. | Your computer is not recognizing the machine’s input buffer’s full signal. Make |
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| sure that you connected the interface cable correctly. (See the Quick Setup |
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| Guide.) |
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The headers or footers appear | There is an unprintable area on the top and bottom of the page. Adjust the top and |
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when the document displays on the | bottom margins in your document to allow for this. |
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screen but they do not show up |
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when it is printed. |
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The machine does not print on both | Check the paper size setting in the printer driver. You need to select Letter, Legal |
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sides of the paper even though the | or Folio. |
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printer driver setting is Duplex. |
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The machine is not printing or has | Press Job Cancel. As the machine cancels the job and clears it from the memory |
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stopped printing and the machine’s | it may produce an incomplete printout. |
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Status LED turns yellow. |
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Scanning difficulties |
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Difficulties | Suggestions |
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TWAIN errors appear while | Make sure that the Brother TWAIN driver is chosen as the primary source. In |
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scanning. | PaperPort™ 11SE, click File, Scan or Get Photo and choose the Brother |
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| TWAIN driver. |
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Network scanning does not work. | See Network difficulties on page 118. |
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Software difficulties |
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Difficulties | Suggestions |
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Cannot install software or print. | Run the Repair |
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| and reinstall the software. |
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Cannot perform ‘2 in 1’ or ‘4 in 1’ | Check that the paper size setting in the application and in the printer driver are the |
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printing. | same. |
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The machine does not print from | Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide |
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Adobe Illustrator. | on the |
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