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Paper handling difficulties
Difficulties | Suggestions |
The machine does not load paper. | If there is no paper, load a new stack of paper into the paper tray. |
The LCD shows No Paper or a | If there is paper in the paper tray, make sure it is straight. If the paper is curled, |
Paper Jam message. | you should straighten it. Sometimes it is helpful to remove the paper, turn the |
| stack over and put it back into the paper tray. |
| Reduce the amount of paper in the paper tray, and then try again. |
| Check that the MP tray mode is not chosen in the printer driver. |
| If the LCD shows Paper Jam message and you still have a problem, see |
| Paper jams on page 141. |
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The machine does not feed paper | Fan the paper well and put it back in the tray firmly. |
from the MP tray. | Make sure that MP tray mode is chosen in the printer driver. |
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How do I print on envelopes? | You can load envelopes from the MP tray. Your application must be set up to print |
| the envelope size you are using. This is usually done in the Page Setup or |
| Document Setup menu of your application. (See your application’s manual for |
| more information.) |
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Which paper can I use? | You can use plain paper, recycled paper, envelopes and labels that are made for |
| laser machines. (For details, see Acceptable paper and other media on page 11.) |
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There is a paper jam. | (See Paper jams on page 141.) |
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Print quality difficulties
Difficulties | Suggestions |
Printed pages are curled. | Low quality thin or thick paper or not printing on the recommended side of the |
| paper could cause this problem. Try turning over the stack of paper in the |
| paper tray. |
| Make sure that you choose the Paper Type that suits the media type you are |
| using. (See Acceptable paper and other media on page 11.) |
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Printed pages are smeared. | The Paper Type setting may be incorrect for the type of print media you are using, |
| or the print media may be too thick or have a rough surface. (See Acceptable |
| paper and other media on page 11 and Basic tab in the Software User’s Guide on |
| the |
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Printouts are too light. | If this problem occurs when making copies or printing received faxes, turn |
| Toner Save mode to off in the machine menu settings. (See Toner |
| save on page 26.) |
| Set Toner Save mode to off in the Advanced tab in the printer driver. (See |
| Advanced tab in the Software User’s Guide on the |
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Network difficulties
Difficulties | Suggestions |
Cannot print over a wired Network. | If you are using a wireless connection or are having Network problems see the |
| Network User's Guide on the |
| Make sure your machine is powered on and is |
| the Network Configuration list to see your current Network settings. (See How to |
| print a report on page 75.) Reconnect the LAN cable to the hub to verify that the |
| cable and network connections are good. If possible, try connecting the machine |
| to a different port on your hub using a different cable. If the connections are good, |
| the upper LED of the back panel of the machine will be green. |
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