Avaya 2 manual CallCopy, Member Presence

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CallCopy

CallCopy provides contact centers with a feature-rich contact recording platform. Its integrated modular design can be used to satisfy all recording needs; from digital screen captures, to specialized recording schedules based on the unique business rules, to complete call logging and long term archiving.

CallCopy is adaptable to a wide range of technologies. Its open architecture and Application Programming Interface (API) will enable clients

to customize CallCopy to best suit its operating environment.

CallCopy is stable and scalable. Whether a 20 seat contact center or a 2,000 seat contact center, CallCopy has a solution to fit the needs of businesses. CallCopy is currently recording telephone and desktop activity for dozens of companies ranging from the FORTUNE 100 to rapidly growing start-ups.

For more information, visit www.callcopy.com or contact

Rick Daley

614-340-4999 rdaley@callcopy.com

Offers

CallCopy Audio and Desktop Screen Recording

Compliant with Avaya CallMaster® VI Telephones, Avaya Communication Manager, Avaya Contact Center Express, Avaya Interactive Response, Avaya IP Office, Avaya Softphone, Avaya IP Telephones, Avaya Gateways, Avaya Merlin Magix® Integrated System, and Avaya SIP Enablement Services.

The CallCopy software helps businesses measure and maintain quality levels for their contact center staff by recording telephone calls, complete with desktop screen capture and a full suite of evaluation forms and reports. CallCopy is also used in general business for sales verifications, dispute resolution, and coaching/training. The application now is compliance-tested by Avaya for compatibility with: call recording utilizing TSAPI / single-step conferencing and record on-demand using service observation.

Solution Category

911

Call/Contact Center

Custom Voice Prompt Service

Help Desk

Hosted Solutions

Multi-media Contact Center

Quality Monitoring/Management

Recording Voice/Digital

Screen Capture

Speech Recognition

Test & Monitoring

Voice Recognition

Workforce Management

Primary Industries Served

Banking

Finance

Government

Healthcare

Hospitality

Insurance

Retail

Telecommunications

Transportation

Utilities

Member Presence

APAC

CALA

NA

Avaya Contact

Jennifer Guzman 425-201-9440 jennig@avay.com

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2 specifications

Avaya 2 is an advanced communications solution renowned for its robust features and adaptability, catering to businesses of all sizes. It is part of Avaya's strategic focus on delivering unified communications and contact center solutions that emphasize efficiency, collaboration, and customer satisfaction.

One of the main features of Avaya 2 is its seamless integration with a variety of communication tools. This includes voice, video, messaging, and conferencing capabilities that empower organizations to connect with employees and customers effortlessly. The system supports both on-premises and cloud deployment, allowing businesses to choose an infrastructure that aligns with their operational strategy.

Avaya 2 leverages cutting-edge technologies such as artificial intelligence and machine learning to enhance user experience. These technologies streamline processes by automating routine tasks and providing insights through data analytics. For instance, AI-driven chatbots can handle customer inquiries, freeing human agents to focus on more complex tasks, ultimately improving response times and customer satisfaction.

Another characteristic of Avaya 2 is its customizable user interface. The platform allows users to personalize their workspace, making it easier to access the features they use most frequently. This level of customization fosters better productivity, as employees can tailor the system to suit their specific workflows.

Security is a top priority for Avaya 2. The solution incorporates advanced security measures including encryption, authentication protocols, and compliance with industry standards to protect sensitive data. This is especially crucial for organizations handling proprietary information or customer data, as it mitigates the risk of breaches and builds trust with clients.

Moreover, Avaya 2 enhances collaboration through features such as team messaging and video conferencing, facilitating real-time communication among teams, which is essential in today’s hybrid work environment. Organizations can create dedicated channels for projects, ensuring everyone is aligned and informed.

Overall, Avaya 2 stands out in the crowded field of communication solutions due to its unique blend of features, state-of-the-art technology, and emphasis on security and customization. It serves as a reliable platform for businesses looking to enhance communication efficiency, improve collaboration, and elevate customer satisfaction in an increasingly digital world.