Technical Assistance

You can receive assistance for installing and troubleshooting the Security Module by calling either your 3Com reseller or 3Com Technical Support. Be prepared to supply a representative with the following information:

Description of the problem

Steps you have taken to try and correct the problem

Type and software version of the ONline network management module being used

Version of software installed on your Security Module

Status of the front panel LEDs

Configuration of your network

Configuration of your concentrator

(you may find it helpful to refer to the Slot Usage Chart in Appendix B of the ONline System Concentrator Installation and Operation Guide for a record of this information)

Refer to Appendix B for instructions on contacting Technical Support for your product.

Troubleshooting 5 - 5

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3Com 5112M-TPLS installation and operation guide Technical Assistance