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3Com 5112M-TPLS installation and operation guide Appendix B - Technical Support, Index

Models: 5112M-TPLS

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Appendix B — Technical Support

On-line Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Email Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Support from Your Network Supplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2Support from 3Com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3 Returning Products for Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 Accessing the 3Com MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4 3Com Technical Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Index

viii ONline 10BASE-T Security Module Installation and Operation Guide

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3Com 5112M-TPLS installation and operation guide Appendix B - Technical Support, Index

Contents

3Com Corporation 118 Turnpike Road Southborough, MA U.S.A 508 FAX 508 ONline 10BASE-T Security Module Installation and Operation GuideDocument Number Printed February Model Number 5112M-TPLS ii ONline 10BASE-T Security Module Installation and Operation Guide Federal Communications Commission NoticeCanadian Emissions Requirements VDE Class B ComplianceONline 10BASE-T Security Module Installation and Operation Guide Restricted Rightsiv ONline 10BASE-T Security Module Installation and Operation Guide How to Use This Guide Chapter 1 - IntroductionChapter 2 - Designing and Expanding the Network ContentsChapter 3 - Installing and Operating the Module Chapter 4 - Configuring Security Featuresvi ONline 10BASE-T Security Module Installation and Operation Guide Precautionary Procedures Quick Installation ChartONline 10BASE-T Security Module Installation and Operation Guide Chapter 5 - TroubleshootingAppendix A - Specifications Index viii ONline 10BASE-T Security Module Installation and Operation GuideAppendix B - Technical Support Figures ONline 10BASE-T Security Module Installation and Operation Guidex ONline 10BASE-T Security Module Installation and Operation Guide Tables ONline 10BASE-T Security Module Installation and Operation GuidePage ONline 10BASE-T Security Module Installation and Operation Guide How to Use This GuideAudience xiv ONline 10BASE-T Security Module Installation and Operation Guide Structure of This GuideDocument Conventions ConventionIndicates Examplexvi ONline 10BASE-T Security Module Installation and Operation Guide Related DocumentsA Caution. A A Warning. A6-Slot ONline System Concentrator Installation and Operation 3Com DocumentsReference Documents ONline 10BASE-T Security Module Installation and Operation GuidePage Introduction 1 1 IntroductionThe ONline 10BASE-T Security Module Theory of Operation ApplicationIntroduction ONline ManagementFigure 1-1. ONline 10BASE-T Security Module Application Page Designing and Expanding the Network 2 2 Designing and Expanding the NetworkUnderstanding the General Rules Basic Network RulesRule DefinitionRecommendations/Notes Table 2-1. Seven Basic Network RulesMany LAN products delay the signal Table 2-1. Seven Basic Network Rules ContinuedRule DefinitionRule DefinitionRecommendations/Notes The fiber link distancesLAN Equivalence LAN ProductEquivalent Fiber Table 2-2. LAN Product Equivalent DistancesFiber Backbone, Twisted Pair To-The-Desk Table 2-2. LAN Product Equivalent Distances ContinuedLAN Product Equivalent FiberFiber Backbone, Twisted Pair To-The-Desk Example Figure 2-1. Sample Configuration Distance Calculation Designing and Expanding the Network 2Twisted Pair Backbone, Twisted Pair To-The-Desk Cable GaugeSupports Link Distances Up To Table 2-3. Maximum Link Distance on Twisted PairDesigning and Expanding the Network 2 Patch PanelsFigure 2-2. Unshielded Twisted Pair Network Redundant Links Figure 2-3. Redundant Twisted Pair ConfigurationTo set link redundancy between two Security Modules Designing and Expanding the Network 2Page 3 Installing and Operating the Module Installing and Operating the Module 3Precautionary Procedures Quick Installation ChartProcedure Unpacking ProceduresInstalling the Module Configuring the ModuleLED and Network VerificationUnpacking Procedures Installing and Operating the Module 3 Setting the Dip SwitchFigure 3-1. Security Module Dip Switch SW1 Location Switch Switch SettingsNetwork Selection Table 3-2. DIP Switch SW1 Network Selection SettingsSetting FunctionFactory Off OnInstalling the Module Installing the Cable Tie-Wrap KitTo install the tie-wrap kit Installing and Operating the Module 3Figure 3-2. Attaching the Tie-Wrap Bracket to the Module 3. Insert the tie-wrap through the opening on the tie-wrap bracketFigure 3-3. Attaching Cables With 90 Connectors Caution Do not fasten the tie-wrap around the module ejectorsInstalling and Operating the Module 3 Installing the ModuleFigure 3-4. Installing an ONline 10BASE-T Security Module Figure 3-5. ONline 10BASE-T Security Module Cable Connection Configuring the Module Installing and Operating the Module 3Port Enable Network AssignmentPort Redundancy ONline set port 3.all mode enable ENTERLink Integrity Module SecurityInstalling and Operating the Module ONline set port 5.all linkintegrity enable ENTERAutopartition Threshold Saving Module ConfigurationsReverting Module Configurations Showing Module Configurations Installing and Operating the Module 3Monitoring the Front Panel Installing and Operating the Module 3 Figure 3-6. Security Module FaceplateColor StateName Table 3-4. Interpretation of the Security Module LEDsNetwork Configuration LED and Network VerificationLED State Installing and Operating the Module 3Page 4 Configuring Security Features Configuring Security Features 4Quick Reference for Configuring Security CommandTable 4-1. Quick Reference for Configuring the Security Module ProcedureProcedure CommandConfiguring Security Features 4. Initiate Autolearning toConfiguring Security Features Eavesdropping SecurityFigure 4-1. Example of Eavesdropping Security Intrusion DetectionConfiguring Security Features 4 Defining Port Security Type Figure 4-2. Example of Intrusion DetectionDefining Port Action on Intrusion Configuring Security FeaturesONline set security autolearn 3.all mask disable ENTER Configuring Autolearning MaskEnabling Ports Configuring Autolearning Configuring Security Features 46. Upon completion of Autolearning, the following message is displayed Defining a MAC Address Manually Configuring Security Features 4ONline set security port 3.1 macaddress 08-54-6f-01-32-08 ENTER ONline set security autolearn 3.1 macaddress 08-54-6f-01-32-08 ENTERDownloading the Autolearning Database ONline set security autolearn 3.1 download ENTERNote overwriting existing addresses in the Security database Autolearn download done downloaded y addresses totalConfiguring Security Mode Configuring Security Features 4Reverting Security Configurations Showing Security ConfigurationsSaving Security Configurations Showing Port Configurations Configuring Security Features 4Page Showing Security Autolearn Configuring Security Features 4Showing Security Intruder List Configuring Security Features 4 Clearing Security ConfigurationsClearing the MAC Address Table Clearing the Autolearning Database Clearing the Security Intruder ListONline clear security autolearn 3.1 macaddress all ENTER ONline clear security intruderlist ENTER Intruder List clearedConfiguring Security Features 4 Using 3Com MIB Security VariablesEMM Security SNMP Variables Using the Security Module SNMP Variables Configuring Security Features 4 Page Troubleshooting 5 5 TroubleshootingTroubleshooting Troubleshooting Using the Status LEDs TroubleshootingProblem IndicationTroubleshooting ProblemTroubleshooting 5 LED StateTroubleshooting Using the Activity LEDs Possible ProblemTroubleshooting Solutions Table 5-2. Troubleshooting Using the Activity LEDsTechnical Assistance Troubleshooting 5Page Specifications A A SpecificationsElectrical Specifications General Specifications Environmental SpecificationsMechanical Specifications 50-Pin Connector and Cable Specifications AFigure A-1. 50-Pin Cable Male and Female Connectors Trans ceiverPort # PolarityTwisted Pair Connectors and Cables TransTrans Port #Specifications A Twisted Pair ConnectorsFigure A-2. RJ-45 Connector Pinouts Twisted Pair Cables Technical Support B B Technical SupportOn-line Technical Support World Wide Web Site Support from Your Network SupplierEmail Technical Support Support from 3Com Technical Support BAccessing the 3Com MIB Returning Products for Repair3Com Technical Publications Technical Support BPage Index NumericsIndex 2 Index Index 4 Index Unpacking Procedures Unshielded Twisted Pair Cable Unshielded Twisted Pair Network Sample ConfigurationUploading Security Configurations Wiring Closet, A-8