Managing Calls | Aastra Telecom IP Phone guide

Managing Calls

are immediately applied to the phone.

The following example shows the idle screen on the IP Phone with Call Forwarding set to "No Answer" mode.

L1	John Smith

CFWD NoAnswer

Sat Jan 1 01:04

156Model 57i IP Phone User Guide

Image 164

Aastra Telecom IP Phone manual Managing Calls

Contents

57i IP Phone Page Model 57i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents 112 120122 132 Vii Page Documentation About this GuideAbout this Guide Introduction Phone FeaturesIntroduction Installation and Setup Requirements Plugging in and Starting the Phone Getting StartedGetting Started Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Or per-line basis Phone Status Phone StatusPhone Status via IP Phone UI Select Phone Status Finding Your Phone’s IP Address Attr. Port0 Port1 Phone Status via the Aastra Web UI Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone For per-line configuration Setting Contrast Level Contrast Level Cancel DoneContrast Level Select Contrast Level Setting the Backlight BacklightSelect Backlight Display Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneKaren Batz Change Cancel Done Live DialpadEnabling/Disabling Live Dialpad Select Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Option Description Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Set Audio Audio Mode Headset Mic Volume Select Done Phone Select Headset Mic VolumeHeadset Mic Volume Low Medium High Cancel Done Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Backspace Cancel AM/PMDone Time Format Time Format 12h Change Cancel DoneSelect Time Format Set Date and Date Format Select Date Format Your PhoneCustomizing Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings User Password Setting a User PasswordIf you change the password Then you need to Select User Password and press Select Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Lock the Phone? field, click Lock the PhoneUnlock the Phone Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Line Keys and SoftkeysMultiple Line and Call Appearances Softkeys Multiple Line Call Appearance Keys Key Function Description SoftkeysDirectory None Callers List Softkeys Line Line Keys and Softkeys Softkey Type Default States State-Based Softkeys Bottom Keys onlyNone Softkeys State Description XML Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace ABC Cancel Enter Number Line Save Backspace Cancel Enter NameLine Save Backspace 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys and Softkeys Example Setting a BLF KeyBusy Lamp Field BLF Key Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP Press the Pickup Key to answer XML Application URI XML Application Title Services Key Top and bottom keys are softkeysXML Key Click on Operation-Softkeys and XML Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Softkey Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Configuration Values on Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys and Softkeys Services Key Setting Services Key 101 Directory KeyDirectory Key Setting Directory Key 103 Callers List KeyCallers List Key Setting Callers List Key 105 Intercom KeyIntercom Key Setting an Intercom Key 107 Setting a None KeyNone Key Setting an Empty Key Empty Key 109 Setting a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Lock the Phone 111 Deleting a KeySoftkey function is deleted from the IP phone memory Dialing a Number Making CallsMaking Calls Using Handsfree Speakerphone 113 To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset 115 Using Intercom Using the Icom Key Incoming Intercom Features Description Aastra Web UI 117 Accessing the Redial List Redial Mute Deleting from the Redial ListDelete All Items 119 Receiving Calls Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail 121 Handling Calls Handling CallsPlacing a Call on Hold To place a call on hold When on Hold Automatic HoldRetrieving a Held Call TueMay17 1019am 0027 L1 Connected 201 Keri March Screen that displays when handset is lifted Transfer Key when handset is liftedTransferring Calls Blind Transfer 125 Conferencing CallsTo transfer a call to another extension Using Local Conferencing Local ConferencingConference Key TueMay171019am 0027 L2 Dial 203 Joining Two Active Calls in a Single Conference 127 Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized ConferencingConference key when handset is lifted 129 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls 131 Accessing Your Directory Managing CallsManaging Calls Directory List Sorting Entries and Quick Search Feature Managing the Directory ListDeleteList 133 Office Save BackspaceLabel Abc Cancel Adding/Editing Entries in the Directory ListName Number Line Screen Adding Names, Numbers, Labels On ScreenEditing Names, Numbers, and Labels 135 Scrolling Multiple Screens Per Entry Arranging Multiple Screens 137 Delete? Steve Smith YesCancel Saving Entries to the Directory ListSaving from the Display Deleting Single and Multiple Numbers in an Entry 139 Directory 97 items Use to view Press 1st letterAdd New Quit Adding to and Editing the Directory List 141 Steve Smith OfficeDial Delete Add Number Scrolling Multiple Screens Per Entry 143 001 Cell Line Dial Delete ArrangeAdd Number Quit 001 Line Dial Delete Arrange Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC 145 Download the Directory List Click on Operation-Directory Accessing the Directory List 147 Callers List Caller’s List Screen Display Accessing the Callers List Callers List Key Handsfree ButtonPress the Callers List key. or 149 Editing Entries in the Callers List 151 Deleting Entries from the Callers ListUse Downloading the Callers List to Your PC Download the Callers List 153 Call ForwardingCall Description ForwardMode Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward 155 Managing Calls Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List 157 Using Voicemail Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Click on Basic Settings-Preferences 161 Configuring Display of Dtmf DigitsDisplay Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting 163 Configuring Call Waiting Tone Play Call Waiting Tone 165 Configuring Stuttered Dial ToneStuttered Dial Tone Configuring XML Beep Support XML Beep Support 167 Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing 169 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature 171 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones 173 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Call Features Incoming Intercom Features Aastra Web UI DescriptionIncoming Intercom Microphone Mute Configuring Incoming Intercom Settings Auto-Answer and Play Warning Tone are enabled by defaultAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline Hold Feature Enhancement for Broadsoft Servers Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications 179 Model 536M and 560M Expansion Modules Model 536M and 560M Expansion ModulesModel 536M Model 560M 181 Using the Expansion Modules536M Expansion Module 560M Expansion Module 1List 1 and ListFunction Keys 1 Screen 2 Screen 183 Troubleshooting Solutions Troubleshooting Solutions What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? 187 How do I lock my phone? 189 Page Limited Warranty Limited WarrantyWarranty Repair Services ExclusionsPage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev