Using the ACD Key | Aastra Telecom IP Phone manual

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1.Check with your Administrator to verify the queue linked to your ACD Key.

2.Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing..

Services	Icom
Dir
Callers

L1

Mon Jan 2 10:37am

oSupport

The "User ID" and "Password" prompts displays.

Services	Icom
Dir
Callers
ACD: Support
User ID:
Password:
Backspace	Log In
	Cancel

3.Using the keypad, enter your User ID (phone number provided by your System Administrator).

4.Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key.

Note: Use the Backspace sofkey to move back a space and delete a character if required. Use the Cancel softkey to cancel the ACD login.

Your phone logs into the queue on the server.

Line Keys and Softkeys

Model 57i IP Phone User Guide

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Aastra Telecom IP Phone manual Using the ACD Key

Contents

57i IP Phone Page Software License Agreement Software License AgreementModel 57i IP Phone User Guide Page Table of Contents Table of Contents 120 112122 132 Vii Page About this Guide About this GuideDocumentation Introduction Phone FeaturesIntroduction Requirements Installation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Reference Idle Screen With Softkeys ConfiguredIdle Screen Voicemail Icon Idle Screen with Voicemail Messages Idle Screen After Handset Pickup Screen Display After Picking Up the Handset IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number Simplified Options Menu For References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Operation, Basic Settings Or per-line basis Phone Status Phone StatusPhone Status via IP Phone UI Select Phone Status Attr. Port0 Port1 Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Ring Tone Sets Configuring Ring Tones and Tone SetsSelect Preferences Select Ring Tone For per-line configuration Contrast Level Cancel Done Setting Contrast LevelContrast Level Select Contrast Level Backlight Setting the BacklightSelect Backlight Display Karen Batz Backlight Off Auto Cancel DoneBacklight On Time Seconds Backspace Clear Live Dialpad Change Cancel DoneEnabling/Disabling Live Dialpad Select Preferences Select Live Dialpad Audio Mode Option Description Audio ModeSet Audio Setting Audio Mode and Headset Mic Volume Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic Volume Low Medium High Cancel Done Select Headset Mic VolumePhone Time and Date Configuring Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Time Format Time Format 12h Change Cancel Done Backspace Cancel AM/PMDoneSelect Time Format Set Date and Date Format Customizing Your PhoneSelect Date Format Select Preferences Select Time and Date Select Time Zone Set Time Zone Select Preferences Select Daylight Savings Daylight Savings Time WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Setting a User Password User PasswordIf you change the password Then you need to Select User Password and press Select Click on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Phone Lock Restarting your phone Click on Operation-ResetSelect Restart Phone Locking/Unlocking a Phone Phone LockLock the Phone Unlock the Phone Unlock the Phone Lock the PhoneLock the Phone? field, click Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Line Keys and Softkeys Line Keys and SoftkeysMultiple Line and Call Appearances Softkeys Multiple Line Call Appearance Keys Directory None Callers List Softkeys SoftkeysKey Function Description Line Line Keys and Softkeys State-Based Softkeys Bottom Keys only Softkey Type Default StatesNone Softkeys State Description XML Label LAB Key Display Behavior Sat Jan 1 1218am Activity Light Icon Definition Line Key You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Prefix Speeddial Key Enter Name Enter Number Line Save Backspace ABC Cancel Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace CancelLine Save Backspace 123 Creating a Speeddial Key Using the Aastra Web UI Do not Disturb DND Key Setting a Do Not Disturb Key Line Keys and Softkeys Busy Lamp Field BLF Key Setting a BLF KeyExample Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP Phone57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup DCP Using Directed Call Pickup/Group Call PickupUsing Group Call Pickup GCP Press the Pickup Key to answer XML Key Services Key Top and bottom keys are softkeysXML Application URI XML Application Title Click on Operation-Softkeys and XML-Services Setting XML ServicesClick on Operation-Softkeys and XML Setting an XML Key From the Services Menu Accessing the XML ServiceServices Key From an XML Softkey Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Line Keys and Softkeys Park/Pickup Keys Park/Pickup Static Configuration Configuring Park /Pickup using Static Configuration Park/Pickup Call Server Configuration ValuesClick on Basic Settings-Preferences-General Key Configuration Using the Aastra Web UI Park/Pickup Key Configuration Configuring Park/Pickup using Key Configuration Configuration Values on Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key Sylantro Servers only Setting a Last Call Return KeyHow it works Line Keys and Softkeys Services Key Setting Services Key Directory Key Directory Key101 Setting Directory Key Callers List Key Callers List Key103 Setting Callers List Key Intercom Key Intercom Key105 Setting an Intercom Key None Key Setting a None Key107 Empty Key Setting an Empty Key Phone Lock Key Setting a Phone Lock Key109 Lock the Phone Using the Lock/Unlock Key on the IP Phone Softkey function is deleted from the IP phone memory Deleting a Key111 Making Calls Making CallsDialing a Number 113 Using Handsfree Speakerphone Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume 115 To Make and Receive Calls Using a Headset Using the Icom Key Using Intercom 117 Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List Deleting from the Redial List MuteDelete All Items 119 Receiving Calls Receiving CallsAnswering an Incoming Call To answer the call 121 Sending an Incoming Call to Voicemail Handling Calls Handling CallsPlacing a Call on Hold To place a call on hold Automatic Hold When on HoldRetrieving a Held Call TueMay17 1019am 0027 L1 Connected 201 Keri March Transfer Key when handset is lifted Screen that displays when handset is liftedTransferring Calls Blind Transfer To transfer a call to another extension Conferencing Calls125 Local Conferencing Using Local ConferencingConference Key TueMay171019am 0027 L2 Dial 203 127 Joining Two Active Calls in a Single Conference Conference key when handset is lifted Using Centralized ConferencingCentralized Conferencing for Sylantro and Broadsoft Servers 129 Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only 131 Ending Calls Managing Calls Accessing Your DirectoryManaging Calls Directory List Managing the Directory List Sorting Entries and Quick Search FeatureDeleteList 133 Adding/Editing Entries in the Directory List Office Save BackspaceLabel Abc CancelName Number Line Screen On Screen Adding Names, Numbers, LabelsEditing Names, Numbers, and Labels 135 Scrolling Multiple Screens Per Entry 137 Arranging Multiple Screens Saving Entries to the Directory List Delete? Steve Smith YesCancelSaving from the Display Deleting Single and Multiple Numbers in an Entry Add New Quit Directory 97 items Use to view Press 1st letter139 Adding to and Editing the Directory List Dial Delete Add Number Steve Smith Office141 Scrolling Multiple Screens Per Entry Add Number Quit 001 Line Dial Delete Arrange 001 Cell Line Dial Delete Arrange143 Deleting Single and Multiple Numbers in an Entry 145 Downloading the Directory List to Your PC Click on Operation-Directory Download the Directory List 147 Accessing the Directory List Caller’s List Screen Display Callers List Callers List Key Handsfree Button Accessing the Callers ListPress the Callers List key. or 149 Editing Entries in the Callers List Use Deleting Entries from the Callers List151 Download the Callers List Downloading the Callers List to Your PC Call Description ForwardMode Call Forwarding153 For Global Call Forward Settings Setting Call ForwardingSelect Call Forward and press Select 155 Click on Basic Settings-Call Forward Managing Calls Accessing and Clearing Missed Calls Missed Calls IndicatorServices Key Callers List 157 Voicemail Using Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf Digits161 Enable/Disable Call Waiting 163 Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone165 XML Beep Support Configuring XML Beep Support Configuring Status Scroll Delay Status Scroll Delay167 Incoming Call Interrupts Dialing 169 Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls 171 Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines Configuring Message Waiting Indicator Message Waiting Indicator173 Incoming Intercom Features Aastra Web UI Description Incoming Intercom Call FeaturesIncoming Intercom Microphone Mute Auto-Answer and Play Warning Tone are enabled by default Configuring Incoming Intercom SettingsAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Autodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing Answer and Ignore Softkeys for XML Applications Hold Feature Enhancement for Broadsoft ServersXML Softkey for Special Characters in XML Applications 179 Model 536M and 560M Expansion Modules Model 536M and 560M Expansion ModulesModel 536M Model 560M 536M Expansion Module Using the Expansion Modules181 1List 1 and List 560M Expansion ModuleFunction Keys 1 Screen 183 2 Screen Troubleshooting Solutions Troubleshooting Solutions Why does my phone display the No Service message? What are services, and how do I use them?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? 187 How do I restart the IP phone? How do I lock my phone? 189 Page Limited Warranty Limited WarrantyWarranty Repair Services ExclusionsPage Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index-1 Index Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev