Line Keys and Softkeys | Aastra Telecom IP Phone manual

Line Keys and Softkeys

Line Keys and Softkeys

This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable softkeys located at the top and bottom of the phone screen.

Softkeys

Multiple Line/

Call Appearance

Keys

Multiple Line and Call Appearances

The 57i has 4 hard line/call appearance buttons each with a corresponding status light.

These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/ call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call. When the phone is taken off-

hook, the phone automatically selects a line for you.

Line/Call Appearance	Line/Call
Light Behavior	Appearance Status

Off	Idle line or no call
	activity

Light flashes quickly	Ringing

Light is solid	Connected

Light flashes slowly	Hold

When you have more than one call, you can use the left and right navigation buttons (3and 4) to scroll left and right to the different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current information you are viewing.

The display shows which line the call information is referring to (L1, L2, L3, L4 etc.), the Caller ID information (name and number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.

52Model 57i IP Phone User Guide

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Aastra Telecom IP Phone manual Line Keys and Softkeys, Multiple Line and Call Appearances

Contents

57i IP Phone Page Software License Agreement Software License AgreementModel 57i IP Phone User Guide Page Table of Contents Table of Contents 112 120122 132 Vii Page About this Guide About this GuideDocumentation Phone Features IntroductionIntroduction Installation and Setup Requirements Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys Configured ReferenceIdle Screen Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset Idle Screen After Handset Pickup IP Phone Keys and Key Descriptions IP Phone Keys and Key DescriptionsKey Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Methods for Customizing Your Phone Methods for Customizing Your PhonePhone Options via the IP Phone UI Option Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Or per-line basis Phone Status Phone StatusPhone Status via IP Phone UI Select Phone Status Finding Your Phone’s IP Address Attr. Port0 Port1 Phone Status via the Aastra Web UI Customizing Your Phone Customizing Your PhoneRing Tones and Tone Sets Ring Tones Configuring Ring Tones and Tone Sets Ring Tone SetsSelect Preferences Select Ring Tone For per-line configuration Setting Contrast Level Contrast Level Cancel DoneContrast Level Select Contrast Level Setting the Backlight BacklightSelect Backlight Display Backlight Off Auto Cancel Done Karen BatzBacklight On Time Seconds Backspace Clear Change Cancel Done Live DialpadEnabling/Disabling Live Dialpad Select Preferences Select Live Dialpad Audio Mode Audio Mode Option DescriptionSet Audio Headset Mic Volume Setting Audio Mode and Headset Mic VolumeSelect Preferences Select Set Audio Select Audio Mode Set Audio Audio Mode Headset Mic Volume Select Done Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel DonePhone Configuring Time and Date Time and DateSet Time and Time Format Select Preferences Select Time and Date Select Set Time Backspace Cancel AM/PMDone Time Format Time Format 12h Change Cancel DoneSelect Time Format Set Date and Date Format Your Phone CustomizingSelect Date Format Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings User Password Setting a User PasswordIf you change the password Then you need to Select User Password and press Select Click on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Phone Lock Click on Operation-Reset Restarting your phoneSelect Restart Phone Phone Lock Locking/Unlocking a PhoneLock the Phone Unlock the Phone Lock the Phone Unlock the PhoneLock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Line Keys and Softkeys Line Keys and SoftkeysMultiple Line and Call Appearances Softkeys Multiple Line Call Appearance Keys Softkeys Directory None Callers List SoftkeysKey Function Description Line Line Keys and Softkeys Softkey Type Default States State-Based Softkeys Bottom Keys onlyNone Softkeys State Description XML Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace ABC Cancel Enter Number Line Save Backspace Cancel Enter NameLine Save Backspace 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys and Softkeys Setting a BLF Key Busy Lamp Field BLF KeyExample Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Directed Call Pickup/Group Call Pickup Using Directed Call Pickup DCPUsing Group Call Pickup GCP Press the Pickup Key to answer Services Key Top and bottom keys are softkeys XML KeyXML Application URI XML Application Title Setting XML Services Click on Operation-Softkeys and XML-ServicesClick on Operation-Softkeys and XML Setting an XML Key Accessing the XML Service From the Services MenuServices Key From an XML Softkey Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Park/Pickup Call Server Configuration Values Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Configuration Values on Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyHow it works Line Keys and Softkeys Services Key Setting Services Key Directory Key Directory Key101 Setting Directory Key Callers List Key Callers List Key103 Setting Callers List Key Intercom Key Intercom Key105 Setting an Intercom Key Setting a None Key None Key107 Setting an Empty Key Empty Key Setting a Phone Lock Key Phone Lock Key109 Using the Lock/Unlock Key on the IP Phone Lock the Phone Deleting a Key Softkey function is deleted from the IP phone memory111 Making Calls Making CallsDialing a Number Using Handsfree Speakerphone 113 Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset 115 Using Intercom Using the Icom Key Incoming Intercom Features Description Aastra Web UI 117 Accessing the Redial List Redial Mute Deleting from the Redial ListDelete All Items 119 Receiving Calls Receiving CallsAnswering an Incoming Call To answer the call Sending an Incoming Call to Voicemail 121 Handling Calls Handling CallsPlacing a Call on Hold To place a call on hold When on Hold Automatic HoldRetrieving a Held Call TueMay17 1019am 0027 L1 Connected 201 Keri March Screen that displays when handset is lifted Transfer Key when handset is liftedTransferring Calls Blind Transfer Conferencing Calls To transfer a call to another extension125 Using Local Conferencing Local ConferencingConference Key TueMay171019am 0027 L2 Dial 203 Joining Two Active Calls in a Single Conference 127 Using Centralized Conferencing Conference key when handset is liftedCentralized Conferencing for Sylantro and Broadsoft Servers 129 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls 131 Accessing Your Directory Managing CallsManaging Calls Directory List Sorting Entries and Quick Search Feature Managing the Directory ListDeleteList 133 Office Save BackspaceLabel Abc Cancel Adding/Editing Entries in the Directory ListName Number Line Screen Adding Names, Numbers, Labels On ScreenEditing Names, Numbers, and Labels 135 Scrolling Multiple Screens Per Entry Arranging Multiple Screens 137 Delete? Steve Smith YesCancel Saving Entries to the Directory ListSaving from the Display Deleting Single and Multiple Numbers in an Entry Directory 97 items Use to view Press 1st letter Add New Quit139 Adding to and Editing the Directory List Steve Smith Office Dial Delete Add Number141 Scrolling Multiple Screens Per Entry 001 Cell Line Dial Delete Arrange Add Number Quit 001 Line Dial Delete Arrange143 Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC 145 Download the Directory List Click on Operation-Directory Accessing the Directory List 147 Callers List Caller’s List Screen Display Accessing the Callers List Callers List Key Handsfree ButtonPress the Callers List key. or 149 Editing Entries in the Callers List Deleting Entries from the Callers List Use151 Downloading the Callers List to Your PC Download the Callers List Call Forwarding Call Description ForwardMode153 Setting Call Forwarding For Global Call Forward SettingsSelect Call Forward and press Select Click on Basic Settings-Call Forward 155 Managing Calls Missed Calls Indicator Accessing and Clearing Missed CallsServices Key Callers List 157 Using Voicemail Voicemail Additional Features Additional FeaturesConfiguring Suppression of Dtmf Playback Star Codes Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits161 Enable/Disable Call Waiting Enabling/Disabling Call Waiting 163 Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone165 Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay167 Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing 169 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature 171 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Message Waiting Indicator Configuring Message Waiting Indicator173 Incoming Intercom Call Features Incoming Intercom Features Aastra Web UI DescriptionIncoming Intercom Microphone Mute Configuring Incoming Intercom Settings Auto-Answer and Play Warning Tone are enabled by defaultAuto-Answer/Play Warning Tone Allow Barge Using Redial Key for Last Number Redial Available Features Enabled by Administrators Available Features Enabled by AdministratorsOutgoing Intercom Calls Missed Call Summary Subscription Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing Hold Feature Enhancement for Broadsoft Servers Answer and Ignore Softkeys for XML ApplicationsXML Softkey for Special Characters in XML Applications 179 Model 536M and 560M Expansion Modules Model 536M and 560M Expansion ModulesModel 536M Model 560M Using the Expansion Modules 536M Expansion Module181 560M Expansion Module 1List 1 and ListFunction Keys 1 Screen 2 Screen 183 Troubleshooting Solutions Troubleshooting Solutions What are services, and how do I use them? Why does my phone display the No Service message?How do I change my user password? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? 187 How do I lock my phone? 189 Page Limited Warranty Limited WarrantyWarranty Repair Services ExclusionsPage Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev