Configuring an Automatic Call Distribution (ACD) Key

Aastra Web UI

Use the following procedure to configure ACD on the 57i IP Phone. The procedure shows the softkey screens as an example.

1.Click on Operation->Softkeys and XML. or

Click on Operation->Expansion Module <N>.

2.Click on the Bottom Keys tab or the Top Keys tab.

3.Select from "Key 1" through "Key 20" on the bottom tab. or

Select from "Key 1" through "Key 10" on the top tab.

4.In the "Type" field, select "Auto call distribution".

5.In the "Label" field, enter a label to apply to this ACD key.

Note: The "Value" field is not required.

6.In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.

Note: It is recommended you configure no more than a single ACD softkey or Expansion Module key per IP phone.

7.If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the idle state for this softkey.

8.Click to save your changes.

Model 57i IP Phone User Guide

75

Line Keys and Softkeys

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Aastra Telecom IP Phone manual Configuring an Automatic Call Distribution ACD Key