Enable/Disable Call Waiting | Aastra Telecom IP Phone manual

Additional Features

Enable/Disable Call Waiting

The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message.

If you disable call waiting on the phone, and the user is on a call, any further incoming calls receive busy unless “Call Forward Busy” or “Call Forward No Answer and Busy” is configured on the phone (for information on

"Call Forwarding", see page 153.) It then forwards the call according to the rule configured. The phone can only:

•transfer the currently active call or

•accept transferred calls if there is no active calls.

If call waiting is disabled:

•intercom calls are treated as regular incoming calls and are rejected.

•pre-dialing with live dial pad disabled still accepts incoming calls.

•the “Incoming Call Interrupts Dialing” parameter is ignored because the incoming call is automatically rejected (for information on "Incoming Call Interrupts Dialing" see page 168).

•the Missed Calls List does not get updated with details of calls.

•the Blind Transfer feature on the phone may not work if two calls are made to the phone at one time.

You can disable call waiting using the configuration files or the Aastra Web UI.

162Model 57i IP Phone User Guide

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Aastra Telecom IP Phone manual Enable/Disable Call Waiting

Contents

57i IP Phone Page Model 57i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents 122 112120 132 Vii Page Documentation About this GuideAbout this Guide Introduction Phone FeaturesIntroduction Installation and Setup Requirements Plugging in and Starting the Phone Getting StartedGetting Started Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen Idle Screen With Softkeys ConfiguredReference Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Phone Options via the IP Phone UI Methods for Customizing Your PhoneMethods for Customizing Your Phone Option Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Or per-line basis Phone Status via IP Phone UI Phone StatusPhone Status Select Phone Status Finding Your Phone’s IP Address Attr. Port0 Port1 Phone Status via the Aastra Web UI Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone For per-line configuration Contrast Level Setting Contrast LevelContrast Level Cancel Done Select Contrast Level Select Backlight Setting the BacklightBacklight Display Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneKaren Batz Enabling/Disabling Live Dialpad Change Cancel DoneLive Dialpad Select Preferences Select Live Dialpad Set Audio Audio ModeAudio Mode Option Description Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Set Audio Audio Mode Headset Mic Volume Select Done Phone Select Headset Mic VolumeHeadset Mic Volume Low Medium High Cancel Done Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Set Date and Date Format Select Date Format Your PhoneCustomizing Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone? field, click Lock the PhoneUnlock the Phone Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Multiple Line and Call Appearances Line Keys and SoftkeysLine Keys and Softkeys Softkeys Multiple Line Call Appearance Keys Key Function Description SoftkeysDirectory None Callers List Softkeys Line Line Keys and Softkeys None Softkeys Softkey Type Default StatesState-Based Softkeys Bottom Keys only State Description XML Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace ABC Cancel Line Save Backspace Enter Number Line Save Backspace CancelEnter Name 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys and Softkeys Example Setting a BLF KeyBusy Lamp Field BLF Key Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Press the Pickup Key to answer XML Application URI XML Application Title Services Key Top and bottom keys are softkeysXML Key Click on Operation-Softkeys and XML Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Softkey Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Configuration Values on Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys and Softkeys Services Key Setting Services Key 101 Directory KeyDirectory Key Setting Directory Key 103 Callers List KeyCallers List Key Setting Callers List Key 105 Intercom KeyIntercom Key Setting an Intercom Key 107 Setting a None KeyNone Key Setting an Empty Key Empty Key 109 Setting a Phone Lock KeyPhone Lock Key Using the Lock/Unlock Key on the IP Phone Lock the Phone 111 Deleting a KeySoftkey function is deleted from the IP phone memory Dialing a Number Making CallsMaking Calls Using Handsfree Speakerphone 113 To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic To Make and Receive Calls Using a Headset 115 Using Intercom Using the Icom Key Incoming Intercom Features Description Aastra Web UI 117 Accessing the Redial List Redial Delete All Items MuteDeleting from the Redial List 119 Answering an Incoming Call Receiving CallsReceiving Calls To answer the call Sending an Incoming Call to Voicemail 121 Placing a Call on Hold Handling CallsHandling Calls To place a call on hold Retrieving a Held Call When on HoldAutomatic Hold TueMay17 1019am 0027 L1 Connected 201 Keri March Transferring Calls Screen that displays when handset is liftedTransfer Key when handset is lifted Blind Transfer 125 Conferencing CallsTo transfer a call to another extension Conference Key Using Local ConferencingLocal Conferencing TueMay171019am 0027 L2 Dial 203 Joining Two Active Calls in a Single Conference 127 Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized ConferencingConference key when handset is lifted 129 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls 131 Managing Calls Accessing Your DirectoryManaging Calls Directory List DeleteList Sorting Entries and Quick Search FeatureManaging the Directory List 133 Name Number Line Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Screen Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen 135 Scrolling Multiple Screens Per Entry Arranging Multiple Screens 137 Saving from the Display Delete? Steve Smith YesCancelSaving Entries to the Directory List Deleting Single and Multiple Numbers in an Entry 139 Directory 97 items Use to view Press 1st letterAdd New Quit Adding to and Editing the Directory List 141 Steve Smith OfficeDial Delete Add Number Scrolling Multiple Screens Per Entry 143 001 Cell Line Dial Delete ArrangeAdd Number Quit 001 Line Dial Delete Arrange Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC 145 Download the Directory List Click on Operation-Directory Accessing the Directory List 147 Callers List Caller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button 149 Editing Entries in the Callers List 151 Deleting Entries from the Callers ListUse Downloading the Callers List to Your PC Download the Callers List 153 Call ForwardingCall Description ForwardMode Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings Click on Basic Settings-Call Forward 155 Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls 157 Using Voicemail Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star Codes Click on Basic Settings-Preferences 161 Configuring Display of Dtmf DigitsDisplay Dtmf Digits Enable/Disable Call Waiting Enabling/Disabling Call Waiting 163 Configuring Call Waiting Tone Play Call Waiting Tone 165 Configuring Stuttered Dial ToneStuttered Dial Tone Configuring XML Beep Support XML Beep Support 167 Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing 169 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature 171 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones 173 Message Waiting IndicatorConfiguring Message Waiting Indicator Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications 179 Model 536M Model 536M and 560M Expansion ModulesModel 536M and 560M Expansion Modules Model 560M 181 Using the Expansion Modules536M Expansion Module Function Keys 560M Expansion Module1List 1 and List 1 Screen 2 Screen 183 Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? 187 How do I lock my phone? 189 Page Warranty Repair Services Limited WarrantyLimited Warranty ExclusionsPage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev