Handling Calls, Placing a Call on Hold | Aastra Telecom IP Phone

Handling Calls

Handling Calls

When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call.

IP Phone UI

To place a call on hold

1.Connect to the call (if not already connected).

2.Press the Hold key.

L1	John Smith

Tue May 17 10:19am

L1 Hold

201

Keri March

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold. The screen displays

"Call Held" with the line number the call is held at the phone.

Note: If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

122Model 57i IP Phone User Guide

Image 130

Aastra Telecom IP Phone manual Handling Calls, Placing a Call on Hold, To place a call on hold

Contents

57i IP Phone Page Software License Agreement Software License AgreementModel 57i IP Phone User Guide Page Table of Contents Table of Contents 122 112120 132 Vii Page About this Guide About this GuideDocumentation Introduction Phone FeaturesIntroduction Installation and Setup Requirements Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Reference Idle Screen With Softkeys ConfiguredIdle Screen Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Phone Options via the IP Phone UI Methods for Customizing Your PhoneMethods for Customizing Your Phone Option Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Or per-line basis Phone Status via IP Phone UI Phone StatusPhone Status Select Phone Status Finding Your Phone’s IP Address Attr. Port0 Port1 Phone Status via the Aastra Web UI Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone For per-line configuration Contrast Level Setting Contrast LevelContrast Level Cancel Done Select Contrast Level Select Backlight Setting the BacklightBacklight Display Karen Batz Backlight Off Auto Cancel DoneBacklight On Time Seconds Backspace Clear Enabling/Disabling Live Dialpad Change Cancel DoneLive Dialpad Select Preferences Select Live Dialpad Audio Mode Option Description Audio ModeSet Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic Volume Low Medium High Cancel Done Select Headset Mic VolumePhone Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Set Date and Date Format Customizing Your PhoneSelect Date Format Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Reset a User Password Resetting a User PasswordClick on Operation-Phone Lock Restarting your phone Click on Operation-ResetSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Unlock the Phone Lock the PhoneLock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Multiple Line and Call Appearances Line Keys and SoftkeysLine Keys and Softkeys Softkeys Multiple Line Call Appearance Keys Directory None Callers List Softkeys SoftkeysKey Function Description Line Line Keys and Softkeys None Softkeys Softkey Type Default StatesState-Based Softkeys Bottom Keys only State Description XML Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace ABC Cancel Line Save Backspace Enter Number Line Save Backspace CancelEnter Name 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys and Softkeys Busy Lamp Field BLF Key Setting a BLF KeyExample Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key ACD LED Table Using the ACD Feature on your IP Phone57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Press the Pickup Key to answer XML Key Services Key Top and bottom keys are softkeysXML Application URI XML Application Title Click on Operation-Softkeys and XML-Services Setting XML ServicesClick on Operation-Softkeys and XML Setting an XML Key From the Services Menu Accessing the XML ServiceServices Key From an XML Softkey Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Configuring Park /Pickup using Static Configuration Park/Pickup Call Server Configuration ValuesClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Configuration Values on Park a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Last Call Return lcr Key Sylantro Servers only Setting a Last Call Return KeyHow it works Line Keys and Softkeys Services Key Setting Services Key Directory Key Directory Key101 Setting Directory Key Callers List Key Callers List Key103 Setting Callers List Key Intercom Key Intercom Key105 Setting an Intercom Key None Key Setting a None Key107 Setting an Empty Key Empty Key Phone Lock Key Setting a Phone Lock Key109 Using the Lock/Unlock Key on the IP Phone Lock the Phone Softkey function is deleted from the IP phone memory Deleting a Key111 Making Calls Making CallsDialing a Number Using Handsfree Speakerphone 113 Advanced Volume Controls for the Headset Mic Using a HeadsetTo change this volume To Make and Receive Calls Using a Headset 115 Using Intercom Using the Icom Key Incoming Intercom Features Description Aastra Web UI 117 Accessing the Redial List Redial Delete All Items MuteDeleting from the Redial List 119 Answering an Incoming Call Receiving CallsReceiving Calls To answer the call Sending an Incoming Call to Voicemail 121 Placing a Call on Hold Handling CallsHandling Calls To place a call on hold Retrieving a Held Call When on HoldAutomatic Hold TueMay17 1019am 0027 L1 Connected 201 Keri March Transferring Calls Screen that displays when handset is liftedTransfer Key when handset is lifted Blind Transfer To transfer a call to another extension Conferencing Calls125 Conference Key Using Local ConferencingLocal Conferencing TueMay171019am 0027 L2 Dial 203 Joining Two Active Calls in a Single Conference 127 Conference key when handset is lifted Using Centralized ConferencingCentralized Conferencing for Sylantro and Broadsoft Servers 129 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls 131 Managing Calls Accessing Your DirectoryManaging Calls Directory List DeleteList Sorting Entries and Quick Search FeatureManaging the Directory List 133 Name Number Line Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Screen Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen 135 Scrolling Multiple Screens Per Entry Arranging Multiple Screens 137 Saving from the Display Delete? Steve Smith YesCancelSaving Entries to the Directory List Deleting Single and Multiple Numbers in an Entry Add New Quit Directory 97 items Use to view Press 1st letter139 Adding to and Editing the Directory List Dial Delete Add Number Steve Smith Office141 Scrolling Multiple Screens Per Entry Add Number Quit 001 Line Dial Delete Arrange 001 Cell Line Dial Delete Arrange143 Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC 145 Download the Directory List Click on Operation-Directory Accessing the Directory List 147 Callers List Caller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button 149 Editing Entries in the Callers List Use Deleting Entries from the Callers List151 Downloading the Callers List to Your PC Download the Callers List Call Description ForwardMode Call Forwarding153 For Global Call Forward Settings Setting Call ForwardingSelect Call Forward and press Select Click on Basic Settings-Call Forward 155 Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls 157 Using Voicemail Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star Codes Click on Basic Settings-Preferences Display Dtmf Digits Configuring Display of Dtmf Digits161 Enable/Disable Call Waiting Enabling/Disabling Call Waiting 163 Configuring Call Waiting Tone Play Call Waiting Tone Stuttered Dial Tone Configuring Stuttered Dial Tone165 Configuring XML Beep Support XML Beep Support Configuring Status Scroll Delay Status Scroll Delay167 Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing 169 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature 171 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Configuring Message Waiting Indicator Message Waiting Indicator173 Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Autodial Hotline and Warmline Customizable Callers List Key and Services KeyCentralized Conferencing XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications 179 Model 536M Model 536M and 560M Expansion ModulesModel 536M and 560M Expansion Modules Model 560M 536M Expansion Module Using the Expansion Modules181 Function Keys 560M Expansion Module1List 1 and List 1 Screen 2 Screen 183 Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? 187 How do I lock my phone? 189 Page Warranty Repair Services Limited WarrantyLimited Warranty ExclusionsPage Time Zone Name/Time Zone Code Table Appendix a Time Zone CodesTime Zone Name Time Zone Code 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev