Using Directed Call Pickup DCP | Aastra Telecom IP Phone manual

Line Keys and Softkeys

Using Directed Call Pickup/Group Call Pickup

Use the following procedure for the DCP/GCP feature on your phone.

IP Phone UI

Note: Before using the DCP/GCP feature on your phone, you must first con- figure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key. See the previ- ous procedures to configure a DCP or GCP Key.

Using Directed Call Pickup (DCP)

1.When the monitored extension receives a call, press the DCP Key to pick up the call.

If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.

2. Use the

and

keys to scroll through the list to select an extension.

3.Press the Pickup Key for the extension you select. The call is answered.

Using Group Call Pickup (GCP)

1.If any of the monitored group of extensions receives a call, press the GCP Key. The call is answered.

If the monitored group of extensions receives multiple incoming calls simulta- neously, the phone displays a list of incoming calls.

2. Use the

and

keys to scroll through the list to select an extension.

3.Press the Pickup Key for the extension you select. The call is answered.

				Services	Icom
				Dir
				Callers
Select an extension				DCP on line:
				1. 2201
				1. 2201
			2. 2202
Press the Pickup			3. 2203
Press the Pickup
Key to answer				- Pickup
Key to answer				- Pickup

the call	- Cancel

82Model 57i IP Phone User Guide

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Aastra Telecom IP Phone manual Using Directed Call Pickup/Group Call Pickup, Using Directed Call Pickup DCP

Contents

57i IP Phone Page Software License Agreement Software License AgreementModel 57i IP Phone User Guide Page Table of Contents Table of Contents 122 112120 132 Vii Page About this Guide About this GuideDocumentation Phone Features IntroductionIntroduction Installation and Setup Requirements Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys Configured ReferenceIdle Screen Idle Screen with Voicemail Messages Voicemail Icon Screen Display After Picking Up the Handset Idle Screen After Handset Pickup Key Descriptions IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Keys Key Description IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Phone Options via the IP Phone UI Methods for Customizing Your PhoneMethods for Customizing Your Phone Option Number For Simplified Options Menu Using the IP Phone UI References Using the Aastra Web UI Phone Options via the Aastra Web UI Methods for Customizing Your Phone Operation, Basic Settings Headings Descriptions Or per-line basis Phone Status via IP Phone UI Phone StatusPhone Status Select Phone Status Finding Your Phone’s IP Address Attr. Port0 Port1 Phone Status via the Aastra Web UI Ring Tones and Tone Sets Customizing Your PhoneCustomizing Your Phone Ring Tones Select Preferences Configuring Ring Tones and Tone SetsRing Tone Sets Select Ring Tone For per-line configuration Contrast Level Setting Contrast LevelContrast Level Cancel Done Select Contrast Level Select Backlight Setting the BacklightBacklight Display Backlight Off Auto Cancel Done Karen BatzBacklight On Time Seconds Backspace Clear Enabling/Disabling Live Dialpad Change Cancel DoneLive Dialpad Select Preferences Select Live Dialpad Audio Mode Audio Mode Option DescriptionSet Audio Select Preferences Select Set Audio Select Audio Mode Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Set Audio Audio Mode Headset Mic Volume Select Done Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel DonePhone Set Time and Time Format Configuring Time and DateTime and Date Select Preferences Select Time and Date Select Set Time Select Time Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Set Date and Date Format Your Phone CustomizingSelect Date Format Set Time Zone Select Preferences Select Time and Date Select Time Zone Daylight Savings Time Select Preferences Select Daylight Savings Click on Basic Settings-Preferences-Time and Date Setting WWW MMM DD default Language Specifying the Language to Use Click on Basic Settings-Preferences-Language Settings If you change the password Then you need to User PasswordSetting a User Password Select User Password and press Select Click on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Phone Lock Click on Operation-Reset Restarting your phoneSelect Restart Phone Lock the Phone Phone LockLocking/Unlocking a Phone Unlock the Phone Lock the Phone Unlock the PhoneLock the Phone? field, click Defining an Emergency Dial Plan Emergency Description Number Define an Emergency Dial Plan 911110 Multiple Line and Call Appearances Line Keys and SoftkeysLine Keys and Softkeys Softkeys Multiple Line Call Appearance Keys Softkeys Directory None Callers List SoftkeysKey Function Description Line Line Keys and Softkeys None Softkeys Softkey Type Default StatesState-Based Softkeys Bottom Keys only State Description XML Key Display Behavior Label LAB Sat Jan 1 1218am Line Key Activity Light Icon Definition You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Key Speeddial Prefix Creating a Speeddial Key Using the Softkeys Enter Name Enter Number Line Save Backspace ABC Cancel Line Save Backspace Enter Number Line Save Backspace CancelEnter Name 123 Creating a Speeddial Key Using the Aastra Web UI Setting a Do Not Disturb Key Do not Disturb DND Key Line Keys and Softkeys Setting a BLF Key Busy Lamp Field BLF KeyExample Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Using Group Call Pickup GCP Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Press the Pickup Key to answer Services Key Top and bottom keys are softkeys XML KeyXML Application URI XML Application Title Setting XML Services Click on Operation-Softkeys and XML-ServicesClick on Operation-Softkeys and XML Setting an XML Key Accessing the XML Service From the Services MenuServices Key From an XML Softkey Setting a Flash Key Flash Key Setting a Sprecode Key Sprecode Key Line Keys and Softkeys Park/Pickup Static Configuration Park/Pickup Keys Park/Pickup Call Server Configuration Values Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Park/Pickup Key Configuration Key Configuration Using the Aastra Web UI Configuring Park/Pickup using Key Configuration Configuration Values on Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyHow it works Line Keys and Softkeys Services Key Setting Services Key Directory Key Directory Key101 Setting Directory Key Callers List Key Callers List Key103 Setting Callers List Key Intercom Key Intercom Key105 Setting an Intercom Key Setting a None Key None Key107 Setting an Empty Key Empty Key Setting a Phone Lock Key Phone Lock Key109 Using the Lock/Unlock Key on the IP Phone Lock the Phone Deleting a Key Softkey function is deleted from the IP phone memory111 Making Calls Making CallsDialing a Number Using Handsfree Speakerphone 113 Using a Headset Advanced Volume Controls for the Headset MicTo change this volume To Make and Receive Calls Using a Headset 115 Using Intercom Using the Icom Key Incoming Intercom Features Description Aastra Web UI 117 Accessing the Redial List Redial Delete All Items MuteDeleting from the Redial List 119 Answering an Incoming Call Receiving CallsReceiving Calls To answer the call Sending an Incoming Call to Voicemail 121 Placing a Call on Hold Handling CallsHandling Calls To place a call on hold Retrieving a Held Call When on HoldAutomatic Hold TueMay17 1019am 0027 L1 Connected 201 Keri March Transferring Calls Screen that displays when handset is liftedTransfer Key when handset is lifted Blind Transfer Conferencing Calls To transfer a call to another extension125 Conference Key Using Local ConferencingLocal Conferencing TueMay171019am 0027 L2 Dial 203 Joining Two Active Calls in a Single Conference 127 Using Centralized Conferencing Conference key when handset is liftedCentralized Conferencing for Sylantro and Broadsoft Servers 129 Setting Up Multiple Conferences for Sylantro Server only Joining Additional Parties to Active Conferences Ending Calls 131 Managing Calls Accessing Your DirectoryManaging Calls Directory List DeleteList Sorting Entries and Quick Search FeatureManaging the Directory List 133 Name Number Line Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Screen Editing Names, Numbers, and Labels Adding Names, Numbers, LabelsOn Screen 135 Scrolling Multiple Screens Per Entry Arranging Multiple Screens 137 Saving from the Display Delete? Steve Smith YesCancelSaving Entries to the Directory List Deleting Single and Multiple Numbers in an Entry Directory 97 items Use to view Press 1st letter Add New Quit139 Adding to and Editing the Directory List Steve Smith Office Dial Delete Add Number141 Scrolling Multiple Screens Per Entry 001 Cell Line Dial Delete Arrange Add Number Quit 001 Line Dial Delete Arrange143 Deleting Single and Multiple Numbers in an Entry Downloading the Directory List to Your PC 145 Download the Directory List Click on Operation-Directory Accessing the Directory List 147 Callers List Caller’s List Screen Display Press the Callers List key. or Accessing the Callers ListCallers List Key Handsfree Button 149 Editing Entries in the Callers List Deleting Entries from the Callers List Use151 Downloading the Callers List to Your PC Download the Callers List Call Forwarding Call Description ForwardMode153 Setting Call Forwarding For Global Call Forward SettingsSelect Call Forward and press Select Click on Basic Settings-Call Forward 155 Managing Calls Services Key Callers List Missed Calls IndicatorAccessing and Clearing Missed Calls 157 Using Voicemail Voicemail Configuring Suppression of Dtmf Playback Additional FeaturesAdditional Features Star Codes Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits161 Enable/Disable Call Waiting Enabling/Disabling Call Waiting 163 Configuring Call Waiting Tone Play Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone165 Configuring XML Beep Support XML Beep Support Status Scroll Delay Configuring Status Scroll Delay167 Incoming Call Interrupts Dialing Configuring Incoming Call Interrupts Dialing 169 Goodbye Key Cancels Incoming Calls Configuring Goodbye Key to Cancel Incoming Calls Using the Goodbye Key to Cancel Incoming Calls Feature 171 Configuring UPnP Mapping Lines UPnP Mapping Lines for remote phones Message Waiting Indicator Configuring Message Waiting Indicator173 Incoming Intercom Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Microphone Mute Auto-Answer/Play Warning Tone Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Allow Barge Using Redial Key for Last Number Redial Outgoing Intercom Calls Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Missed Call Summary Subscription Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing XML Softkey for Special Characters in XML Applications Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications 179 Model 536M Model 536M and 560M Expansion ModulesModel 536M and 560M Expansion Modules Model 560M Using the Expansion Modules 536M Expansion Module181 Function Keys 560M Expansion Module1List 1 and List 1 Screen 2 Screen 183 Troubleshooting Solutions Troubleshooting Solutions How do I change my user password? What are services, and how do I use them?Why does my phone display the No Service message? How do I find the IP address of my phone? Why does my phone display Bad Encrypted Config? How do I restart the IP phone? 187 How do I lock my phone? 189 Page Warranty Repair Services Limited WarrantyLimited Warranty ExclusionsPage Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index Index-1 Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev