Aastra Telecom IP Phone specification

Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers)

Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.

The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP softkey to pick up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of incoming calls. You select a call from this list, and are connected to the call.

When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP softkey, selects an extension from a list,

and presses the Pickup softkey to answer the call.

Note: Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your System Administrator for more information.

Line Keys and Softkeys

Model 57i IP Phone User Guide

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Image 87

Aastra Telecom IP Phone manual Presses the Pickup softkey to answer the call

Contents

57i IP Phone Page Software License Agreement Software License AgreementModel 57i IP Phone User Guide Page Table of Contents Table of Contents 132 112120 122 Vii Page About this Guide About this GuideDocumentation Phone Features IntroductionIntroduction Requirements Installation and Setup Getting Started Getting StartedPlugging in and Starting the Phone Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Idle Screen With Softkeys Configured ReferenceIdle Screen Voicemail Icon Idle Screen with Voicemail Messages Idle Screen After Handset Pickup Screen Display After Picking Up the Handset Keys Key Description IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Key Descriptions IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Option Number Methods for Customizing Your PhoneMethods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu For References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Operation, Basic Settings Or per-line basis Select Phone Status Phone StatusPhone Status Phone Status via IP Phone UI Attr. Port0 Port1 Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones Customizing Your PhoneCustomizing Your Phone Ring Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences For per-line configuration Select Contrast Level Setting Contrast LevelContrast Level Cancel Done Contrast Level Display Setting the BacklightBacklight Select Backlight Backlight Off Auto Cancel Done Karen BatzBacklight On Time Seconds Backspace Clear Select Preferences Select Live Dialpad Change Cancel DoneLive Dialpad Enabling/Disabling Live Dialpad Audio Mode Audio Mode Option DescriptionSet Audio Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio Mode Select Headset Mic Volume Headset Mic Volume Low Medium High Cancel DonePhone Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time Format Set Date and Date Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Select Time Format Your Phone CustomizingSelect Date Format Select Preferences Select Time and Date Select Time Zone Set Time Zone Select Preferences Select Daylight Savings Daylight Savings Time WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Resetting a User Password Reset a User PasswordClick on Operation-Phone Lock Click on Operation-Reset Restarting your phoneSelect Restart Phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the Phone Lock the Phone Unlock the PhoneLock the Phone? field, click Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Softkeys Multiple Line Call Appearance Keys Line Keys and SoftkeysLine Keys and Softkeys Multiple Line and Call Appearances Softkeys Directory None Callers List SoftkeysKey Function Description Line Line Keys and Softkeys State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only None Softkeys XML Label LAB Key Display Behavior Sat Jan 1 1218am Activity Light Icon Definition Line Key You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Prefix Speeddial Key Enter Name Enter Number Line Save Backspace ABC Cancel Creating a Speeddial Key Using the Softkeys 123 Enter Number Line Save Backspace CancelEnter Name Line Save Backspace Creating a Speeddial Key Using the Aastra Web UI Do not Disturb DND Key Setting a Do Not Disturb Key Line Keys and Softkeys Setting a BLF Key Busy Lamp Field BLF KeyExample Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key Using the ACD Feature on your IP Phone ACD LED Table57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Press the Pickup Key to answer Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Using Group Call Pickup GCP Services Key Top and bottom keys are softkeys XML KeyXML Application URI XML Application Title Setting XML Services Click on Operation-Softkeys and XML-ServicesClick on Operation-Softkeys and XML Setting an XML Key Accessing the XML Service From the Services MenuServices Key From an XML Softkey Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Line Keys and Softkeys Park/Pickup Keys Park/Pickup Static Configuration Park/Pickup Call Server Configuration Values Configuring Park /Pickup using Static ConfigurationClick on Basic Settings-Preferences-General Key Configuration Using the Aastra Web UI Park/Pickup Key Configuration Configuring Park/Pickup using Key Configuration Configuration Values on Using the Park Call/Pickup Parked Call Feature Park a CallPickup a Parked Call Setting a Last Call Return Key Last Call Return lcr Key Sylantro Servers onlyHow it works Line Keys and Softkeys Services Key Setting Services Key Directory Key Directory Key101 Setting Directory Key Callers List Key Callers List Key103 Setting Callers List Key Intercom Key Intercom Key105 Setting an Intercom Key Setting a None Key None Key107 Empty Key Setting an Empty Key Setting a Phone Lock Key Phone Lock Key109 Lock the Phone Using the Lock/Unlock Key on the IP Phone Deleting a Key Softkey function is deleted from the IP phone memory111 Making Calls Making CallsDialing a Number 113 Using Handsfree Speakerphone Using a Headset Advanced Volume Controls for the Headset MicTo change this volume 115 To Make and Receive Calls Using a Headset Using the Icom Key Using Intercom 117 Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List 119 MuteDeleting from the Redial List Delete All Items To answer the call Receiving CallsReceiving Calls Answering an Incoming Call 121 Sending an Incoming Call to Voicemail To place a call on hold Handling CallsHandling Calls Placing a Call on Hold TueMay17 1019am 0027 L1 Connected 201 Keri March When on HoldAutomatic Hold Retrieving a Held Call Blind Transfer Screen that displays when handset is liftedTransfer Key when handset is lifted Transferring Calls Conferencing Calls To transfer a call to another extension125 TueMay171019am 0027 L2 Dial 203 Using Local ConferencingLocal Conferencing Conference Key 127 Joining Two Active Calls in a Single Conference Using Centralized Conferencing Conference key when handset is liftedCentralized Conferencing for Sylantro and Broadsoft Servers 129 Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only 131 Ending Calls Directory List Accessing Your DirectoryManaging Calls Managing Calls 133 Sorting Entries and Quick Search FeatureManaging the Directory List DeleteList Screen Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Name Number Line 135 Adding Names, Numbers, LabelsOn Screen Editing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry 137 Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Delete? Steve Smith YesCancelSaving Entries to the Directory List Saving from the Display Directory 97 items Use to view Press 1st letter Add New Quit139 Adding to and Editing the Directory List Steve Smith Office Dial Delete Add Number141 Scrolling Multiple Screens Per Entry 001 Cell Line Dial Delete Arrange Add Number Quit 001 Line Dial Delete Arrange143 Deleting Single and Multiple Numbers in an Entry 145 Downloading the Directory List to Your PC Click on Operation-Directory Download the Directory List 147 Accessing the Directory List Caller’s List Screen Display Callers List 149 Accessing the Callers ListCallers List Key Handsfree Button Press the Callers List key. or Editing Entries in the Callers List Deleting Entries from the Callers List Use151 Download the Callers List Downloading the Callers List to Your PC Call Forwarding Call Description ForwardMode153 Setting Call Forwarding For Global Call Forward SettingsSelect Call Forward and press Select 155 Click on Basic Settings-Call Forward Managing Calls 157 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers List Voicemail Using Voicemail Star Codes Additional FeaturesAdditional Features Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences Configuring Display of Dtmf Digits Display Dtmf Digits161 Enable/Disable Call Waiting 163 Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone Configuring Stuttered Dial Tone Stuttered Dial Tone165 XML Beep Support Configuring XML Beep Support Status Scroll Delay Configuring Status Scroll Delay167 Incoming Call Interrupts Dialing 169 Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls 171 Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines Message Waiting Indicator Configuring Message Waiting Indicator173 Microphone Mute Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Incoming Intercom Allow Barge Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Auto-Answer/Play Warning Tone Using Redial Key for Last Number Redial Missed Call Summary Subscription Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Outgoing Intercom Calls Customizable Callers List Key and Services Key Autodial Hotline and WarmlineCentralized Conferencing 179 Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications Model 560M Model 536M and 560M Expansion ModulesModel 536M and 560M Expansion Modules Model 536M Using the Expansion Modules 536M Expansion Module181 1 Screen 560M Expansion Module1List 1 and List Function Keys 183 2 Screen Troubleshooting Solutions Troubleshooting Solutions How do I find the IP address of my phone? What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password? Why does my phone display Bad Encrypted Config? 187 How do I restart the IP phone? How do I lock my phone? 189 Page Exclusions Limited WarrantyLimited Warranty Warranty Repair ServicesPage Appendix a Time Zone Codes Time Zone Name/Time Zone Code TableTime Zone Name Time Zone Code 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index-1 Index Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev