When on Hold, Automatic Hold, 123 | Aastra Telecom IP Phone instruction

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

TueMay17 10:19am 00:27 L1 Connected

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Keri March

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where

that call is being held. Press to disconnect the call.

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing 3and 4navigation keys. To reconnect to a call press the line/call appearance button where that call is being held. If you press the call/line appearance button again, you disconnect from the call.

Handling Calls

Model 57i IP Phone User Guide

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Aastra Telecom IP Phone manual When on Hold, Automatic Hold, Retrieving a Held Call, 123

Contents

57i IP Phone Page Model 57i IP Phone User Guide Software License AgreementSoftware License Agreement Page Table of Contents Table of Contents 132 112120 122 Vii Page Documentation About this GuideAbout this Guide Introduction Phone FeaturesIntroduction Requirements Installation and Setup Plugging in and Starting the Phone Getting StartedGetting Started Dhcp waiting For IP SIP Idle Screen Network Connected/Network Disconnected Idle Screen Services Intercom Directory Callers List Idle Screen Idle Screen With Softkeys ConfiguredReference Voicemail Icon Idle Screen with Voicemail Messages Idle Screen After Handset Pickup Screen Display After Picking Up the Handset Keys Key Description IP Phone Keys and Key DescriptionsIP Phone Keys and Key Descriptions Key Descriptions IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions Option Number Methods for Customizing Your PhoneMethods for Customizing Your Phone Phone Options via the IP Phone UI Simplified Options Menu For References Using the IP Phone UI Phone Options via the Aastra Web UI Using the Aastra Web UI Methods for Customizing Your Phone Headings Descriptions Operation, Basic Settings Or per-line basis Select Phone Status Phone StatusPhone Status Phone Status via IP Phone UI Attr. Port0 Port1 Finding Your Phone’s IP Address Phone Status via the Aastra Web UI Ring Tones Customizing Your PhoneCustomizing Your Phone Ring Tones and Tone Sets Select Ring Tone Configuring Ring Tones and Tone SetsRing Tone Sets Select Preferences For per-line configuration Select Contrast Level Setting Contrast LevelContrast Level Cancel Done Contrast Level Display Setting the BacklightBacklight Select Backlight Backlight On Time Seconds Backspace Clear Backlight Off Auto Cancel DoneKaren Batz Select Preferences Select Live Dialpad Change Cancel DoneLive Dialpad Enabling/Disabling Live Dialpad Set Audio Audio ModeAudio Mode Option Description Set Audio Audio Mode Headset Mic Volume Select Done Headset Mic VolumeSetting Audio Mode and Headset Mic Volume Select Preferences Select Set Audio Select Audio Mode Phone Select Headset Mic VolumeHeadset Mic Volume Low Medium High Cancel Done Select Preferences Select Time and Date Select Set Time Configuring Time and DateTime and Date Set Time and Time Format Set Date and Date Format Backspace Cancel AM/PMDoneTime Format Time Format 12h Change Cancel Done Select Time Format Select Date Format Your PhoneCustomizing Select Preferences Select Time and Date Select Time Zone Set Time Zone Select Preferences Select Daylight Savings Daylight Savings Time WWW MMM DD default Click on Basic Settings-Preferences-Time and Date Setting Specifying the Language to Use Language Click on Basic Settings-Preferences-Language Settings Select User Password and press Select User PasswordSetting a User Password If you change the password Then you need to Click on Operation-User Password Click on Operation-Phone Lock Resetting a User PasswordReset a User Password Select Restart Phone Click on Operation-ResetRestarting your phone Unlock the Phone Phone LockLocking/Unlocking a Phone Lock the Phone Lock the Phone? field, click Lock the PhoneUnlock the Phone Emergency Description Number Defining an Emergency Dial Plan 911110 Define an Emergency Dial Plan Softkeys Multiple Line Call Appearance Keys Line Keys and SoftkeysLine Keys and Softkeys Multiple Line and Call Appearances Key Function Description SoftkeysDirectory None Callers List Softkeys Line Line Keys and Softkeys State Description Softkey Type Default StatesState-Based Softkeys Bottom Keys only None Softkeys XML Label LAB Key Display Behavior Sat Jan 1 1218am Activity Light Icon Definition Line Key You use the Aastra Web UI to set a softkey as a line Setting a Line Key Speeddial Prefix Speeddial Key Enter Name Enter Number Line Save Backspace ABC Cancel Creating a Speeddial Key Using the Softkeys 123 Enter Number Line Save Backspace CancelEnter Name Line Save Backspace Creating a Speeddial Key Using the Aastra Web UI Do not Disturb DND Key Setting a Do Not Disturb Key Line Keys and Softkeys Example Setting a BLF KeyBusy Lamp Field BLF Key Line Keys and Softkeys BLF List Key Setting a BLF List Key Line Keys and Softkeys Automatic Call Distribution ACD Key for Sylantro Servers Configuring an Automatic Call Distribution ACD Key 57i Solid Red LED Blinking Red LED No LED Icon Using the ACD Feature on your IP PhoneACD LED Table Using the ACD Key Available Log Out Presses the Pickup softkey to answer the call Configuring Directed Call Pickup DCP Keyfor Sylantro Servers Configuring Group Call Pickup GCP Key for Sylantro Servers Press the Pickup Key to answer Using Directed Call Pickup/Group Call PickupUsing Directed Call Pickup DCP Using Group Call Pickup GCP XML Application URI XML Application Title Services Key Top and bottom keys are softkeysXML Key Click on Operation-Softkeys and XML Setting XML ServicesClick on Operation-Softkeys and XML-Services Setting an XML Key Services Key Accessing the XML ServiceFrom the Services Menu From an XML Softkey Flash Key Setting a Flash Key Sprecode Key Setting a Sprecode Key Line Keys and Softkeys Park/Pickup Keys Park/Pickup Static Configuration Click on Basic Settings-Preferences-General Park/Pickup Call Server Configuration ValuesConfiguring Park /Pickup using Static Configuration Key Configuration Using the Aastra Web UI Park/Pickup Key Configuration Configuring Park/Pickup using Key Configuration Configuration Values on Pickup a Parked Call Using the Park Call/Pickup Parked Call FeaturePark a Call How it works Setting a Last Call Return KeyLast Call Return lcr Key Sylantro Servers only Line Keys and Softkeys Services Key Setting Services Key 101 Directory KeyDirectory Key Setting Directory Key 103 Callers List KeyCallers List Key Setting Callers List Key 105 Intercom KeyIntercom Key Setting an Intercom Key 107 Setting a None KeyNone Key Empty Key Setting an Empty Key 109 Setting a Phone Lock KeyPhone Lock Key Lock the Phone Using the Lock/Unlock Key on the IP Phone 111 Deleting a KeySoftkey function is deleted from the IP phone memory Dialing a Number Making CallsMaking Calls 113 Using Handsfree Speakerphone To change this volume Using a HeadsetAdvanced Volume Controls for the Headset Mic 115 To Make and Receive Calls Using a Headset Using the Icom Key Using Intercom 117 Incoming Intercom Features Description Aastra Web UI Redial Accessing the Redial List 119 MuteDeleting from the Redial List Delete All Items To answer the call Receiving CallsReceiving Calls Answering an Incoming Call 121 Sending an Incoming Call to Voicemail To place a call on hold Handling CallsHandling Calls Placing a Call on Hold TueMay17 1019am 0027 L1 Connected 201 Keri March When on HoldAutomatic Hold Retrieving a Held Call Blind Transfer Screen that displays when handset is liftedTransfer Key when handset is lifted Transferring Calls 125 Conferencing CallsTo transfer a call to another extension TueMay171019am 0027 L2 Dial 203 Using Local ConferencingLocal Conferencing Conference Key 127 Joining Two Active Calls in a Single Conference Centralized Conferencing for Sylantro and Broadsoft Servers Using Centralized ConferencingConference key when handset is lifted 129 Joining Additional Parties to Active Conferences Setting Up Multiple Conferences for Sylantro Server only 131 Ending Calls Directory List Accessing Your DirectoryManaging Calls Managing Calls 133 Sorting Entries and Quick Search FeatureManaging the Directory List DeleteList Screen Office Save BackspaceLabel Abc CancelAdding/Editing Entries in the Directory List Name Number Line 135 Adding Names, Numbers, LabelsOn Screen Editing Names, Numbers, and Labels Scrolling Multiple Screens Per Entry 137 Arranging Multiple Screens Deleting Single and Multiple Numbers in an Entry Delete? Steve Smith YesCancelSaving Entries to the Directory List Saving from the Display 139 Directory 97 items Use to view Press 1st letterAdd New Quit Adding to and Editing the Directory List 141 Steve Smith OfficeDial Delete Add Number Scrolling Multiple Screens Per Entry 143 001 Cell Line Dial Delete ArrangeAdd Number Quit 001 Line Dial Delete Arrange Deleting Single and Multiple Numbers in an Entry 145 Downloading the Directory List to Your PC Click on Operation-Directory Download the Directory List 147 Accessing the Directory List Caller’s List Screen Display Callers List 149 Accessing the Callers ListCallers List Key Handsfree Button Press the Callers List key. or Editing Entries in the Callers List 151 Deleting Entries from the Callers ListUse Download the Callers List Downloading the Callers List to Your PC 153 Call ForwardingCall Description ForwardMode Select Call Forward and press Select Setting Call ForwardingFor Global Call Forward Settings 155 Click on Basic Settings-Call Forward Managing Calls 157 Missed Calls IndicatorAccessing and Clearing Missed Calls Services Key Callers List Voicemail Using Voicemail Star Codes Additional FeaturesAdditional Features Configuring Suppression of Dtmf Playback Click on Basic Settings-Preferences 161 Configuring Display of Dtmf DigitsDisplay Dtmf Digits Enable/Disable Call Waiting 163 Enabling/Disabling Call Waiting Play Call Waiting Tone Configuring Call Waiting Tone 165 Configuring Stuttered Dial ToneStuttered Dial Tone XML Beep Support Configuring XML Beep Support 167 Status Scroll DelayConfiguring Status Scroll Delay Incoming Call Interrupts Dialing 169 Configuring Incoming Call Interrupts Dialing Configuring Goodbye Key to Cancel Incoming Calls Goodbye Key Cancels Incoming Calls 171 Using the Goodbye Key to Cancel Incoming Calls Feature UPnP Mapping Lines for remote phones Configuring UPnP Mapping Lines 173 Message Waiting IndicatorConfiguring Message Waiting Indicator Microphone Mute Incoming Intercom Call FeaturesIncoming Intercom Features Aastra Web UI Description Incoming Intercom Allow Barge Configuring Incoming Intercom SettingsAuto-Answer and Play Warning Tone are enabled by default Auto-Answer/Play Warning Tone Using Redial Key for Last Number Redial Missed Call Summary Subscription Available Features Enabled by AdministratorsAvailable Features Enabled by Administrators Outgoing Intercom Calls Centralized Conferencing Customizable Callers List Key and Services KeyAutodial Hotline and Warmline 179 Hold Feature Enhancement for Broadsoft ServersAnswer and Ignore Softkeys for XML Applications XML Softkey for Special Characters in XML Applications Model 560M Model 536M and 560M Expansion ModulesModel 536M and 560M Expansion Modules Model 536M 181 Using the Expansion Modules536M Expansion Module 1 Screen 560M Expansion Module1List 1 and List Function Keys 183 2 Screen Troubleshooting Solutions Troubleshooting Solutions How do I find the IP address of my phone? What are services, and how do I use them?Why does my phone display the No Service message? How do I change my user password? Why does my phone display Bad Encrypted Config? 187 How do I restart the IP phone? How do I lock my phone? 189 Page Exclusions Limited WarrantyLimited Warranty Warranty Repair ServicesPage Time Zone Name Time Zone Code Appendix a Time Zone CodesTime Zone Name/Time Zone Code Table 2Model 57i IP Phone User Guide Time 4Model 57i IP Phone User Guide Index-1 Index Index Index-3 Page Page Aastra Telecom Inc 41-001201-00 Rev