ADIC FCR 200 manual Contact Customer Support, RS-232 Port Problems

RS-232 Port Problems

If you experience trouble communicating with the RS-232 port, verify the host terminal emulation configuration. The FCR200 requires the baud rate to be set correctly, 8 data bits, 1 stop bit, and no parity. Flow control should be disabled, and may cause problems if set to ‘hardware’ or XON/XOFF. Some hosts may not support baud rates higher than 19200, so a lower baud rate may be required. If problems persist, you may want to check the cabling or try a different host. If a valid Ethernet IP address is configured, RS-232 configuration settings can also be set via SNMP and telnet.

Contact Customer Support

If you are unable to resolve your issue, contact your service representative.

Customer support may ask that you provide trace data or other configuration information. Trace data is obtained by setting the appropriate trace levels in the configuration menu, and running the failing situation. The terminal emulator is set to capture information to a file, and the appropriate trace data is dumped to the serial port. This results in a standard text file that can be mailed or faxed to the support personnel.

Contact Customer Support 7-7