Agilent Technologies Agilent 86120C manual Returning the Instrument for Service

Models: Agilent 86120C

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Returning the Instrument for Service

Getting Started

Returning the Instrument for Service

Returning the Instrument for Service

The instructions in this section show you how to properly return the instrument for repair or calibration. Always call the Agilent Technolo- gies Instrument Support Center first to initiate service before returning your instrument to a service office. This ensures that the repair (or calibration) can be properly tracked and that your instrument will be returned to you as quickly as possible. Call this number regardless of where you are located. Refer to “Agilent Technologies Service Offices” on page 7- 18 for a list of service offices.

Agilent Technologies Instrument Support Center +1 (877) 447 7278

If the instrument is still under warranty or is covered by an Agilent Technologies maintenance contract, it will be repaired under the terms of the warranty or contract (the warranty is at the front of this man- ual). If the instrument is no longer under warranty or is not covered by an Agilent Technologies maintenance plan, Agilent Technologies will notify you of the cost of the repair after examining the unit.

When an instrument is returned to a Agilent Technologies service office for servicing, it must be adequately packaged and have a com- plete description of the failure symptoms attached. When describing the failure, please be as specific as possible about the nature of the problem. Include copies of additional failure information (such as the instrument failure settings, data related to instrument failure, and error messages) along with the instrument being returned.

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Agilent Technologies Agilent 86120C manual Returning the Instrument for Service