Chapter 5 Service
Types of Service Available
Types of Service Available
If your power supply fails within three years of original purchase, Agilent Technologies will repair or replace it free of charge. If your unit fails after your three year warranty expires, Agilent will repair or replace it as a very competitive price. Agilent will make the decision locally whether to repair or replace your unit.
Standard Repair Service (worldwide)
Contact your nearest Agilent Technologies Service Center. They will arrange to have your power supply repaired or replaced.
Express Exchange (U.S.A. only)
You can receive a replacement Agilent E3631A via overnight shipment for low downtime.
1Call
•You will be asked for your shipping address and a credit card number to guarantee return of your failed power supply.
•If you do not return your failed power supply within 45 days, your credit card will be billed for a new Agilent E3631A.
•If you choose not to supply a credit card number, you will be asked to send your failed unit to a designated Agilent Service Center. After the failed unit is received, Agilent will send your replacement unit.
2Agilent Technologies will immediately send a replacement Agilent E3631A to you via overnight shipment.
•The replacement unit will have a different serial number than your failed unit.
•If you can not accept a new serial number for the replacement unit, use the Standard Repair Service option described above.
•If your failed unit was
•If your three year warranty has expired, Agilent will bill you for the Agilent E3631A exchange price - less than a new unit price. Agilent warrants exchange units against defects for 90 days.
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