Amana RSS, RST service manual Receiving, Care and Handling of Porcelain Enamel

GENERAL INFORMATION

RECEIVING

Inspect unit thoroughly at time of delivery. Report any visible damage to the carrier immediately. If the damage is "concealed" and not discovered until after delivery has been accepted, make a "concealed damage report" to the carrier. "Concealed damage report" forms may be ob- tained from the carrier's agent.

This procedure must be followed: All shipments, i.e., complete range or parts, are shipped at the buyer's risk. Manufacturer's responsibility ends when the consignment is accepted by the carrier in "good order". Manufacturer will give every assistance on damage claims by supplying any necessary supporting papers, such as invoices or bills of lading. It must be understood that this assistance does not imply acceptance of responsibility for settlement of such claims. Claims for loss or damage cannot be de- ducted from the invoice or payment of the invoice cannot be withheld pending adjustment of claims. Do not return any unit or parts for credit without written consent.

CARE AND HANDLING OF PORCELAIN ENAMEL

1.Porcelain enamel is glass that has been fused onto a metal surface. Because it is glass, however, it cannot be guaranteed.

It is impossible to make perfect color match in com- mercial enamel, and occasional variations must be expected. Minor imperfections are not just causes for complaint or rejection.

Porcelain will not stand heavy, sharp blows from cooking utensils or any other object.

In cleaning enamel, soap and water will usually suffice. Remove any discoloration promptly, but do not apply cold water to a hot surface.

Fruit juices, vegetable acids, sour milk, or strong mineral acids may discolor or etch enamel.

2.Cleaning Broiler Pan

For simplest method of cleaning, it is recommended that broiler pan be submerged in warm water imme- diately after use. Use a stiff brush, if necessary. Reheating broiler pan after it has been used without cleaning will result in fats and greases burning on and becoming much more difficult to remove.

NOTE: After the food has been removed from the oven or broiler, and the unit has been turned off, leave the oven and broiler door open for a few minutes to dry out the interior. If food has cooked over or grease has spattered the interior, clean the parts thoroughly as

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soon as cool enough using dry cloth. If not cleaned, there may be noticeable smoke, odor, or visible dirt the next time the unit is used.

3.Crazing - Craze is the name given to the small hair line marks which are sometimes found in enameled surfaces after use. They look like little cracks, but they are not. The enamel around them will never chip or peel off due to these marks. As we cannot guarantee enamel against crazing or discoloration, the customer should be informed as to the proper care of enamel.

To the customer, any mark is a defect, as they do not understand enamel. They are afraid the enamel will peel or crack off leaving a rusty spot. This is not true as craze marks will never peel or crack. A craze mark is simply a place where the outer coat of enamel has separated. The dark color that appears in the crack is dust that catches in the opening.

To service a craze complaint, it is best to use the following: Explain crazing to the customer using as an illustration the effect of hot water in a cold glass - it cracks. Compare it to the hairlines in dishes and cups due to continued heating and cooling. If the customer can be made to understand that the enamel will never come off, the customer will be satisfied.

One point to remember with service calls on crazing is to take care of it immediately. The longer the customer has to wait, the worse it appears to her. While this is true of all service work, it is especially true of crazing complaints. Make it a point to go out the same day the complaint is received.

CARE AND HANDLING OF CHROME, GLASS, OR METAL FINISH

To keep the stainless, chrome, or glass finishes "looking new" wash with soap and water, rinse, then dry with a clean cloth. If a polish is necessary, only the highest quality chrome cleaning compounds are recommended.

Finger marks and smears may easily be removed with a mild cleaner such as glass wax and simonize cleaner. Such agents should be used sparingly. Never use ordinary steel wool as it may leave a film of iron which will rust and discolor creating the illusion that the finish is rusting.

Never use harsh, gritty cleaners which can "age" or dam- age the porcelain and/or polished metal trim.

Never use strong chemical oven cleaners in a self-clean oven. They are unnecessary and their residues can produce noxious odors during self-clean, with oven tem- peratures of 900°F. or more.

RC231002 Rev. 3