Chapter 8 - Module Replacement
Module Replacement
The battery and power modules and the main intelligence and redundant intelligence modules are user replaceable. If a power or main intelligence module fails and a “redundant” module is present, the failed module can be replaced without interrupting power to the load equipment.
Note: A redundant intelligence module can be replaced with- out interrupting power to the load, provided a functioning MIM is installed. A battery module can be replaced without inter- rupting power to the load, provided the Power Array is not in the
Module Failure Alarm Indicators
In the event of a module failure, the PowerView will display one of the module failure messages in figures
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The power and battery module failure messages identify the bay where the module is installed. Bay locations (L1, L2, etc. or R2, R3, etc.) are printed on the center spine of the frame, between the module bays.
Technical Support & Obtaining Replacement Module
To obtain a replacement module or for technical assistance, contact APC technical support. A technician can help diag- nose a problem over the telephone and can facilitate obtain- ing replacement modules.* When contacting APC, be pre- pared with the following information:
nIn the event of a module failure, the PowerView may dis- play additional “fault list” screens. Press any key to scroll through these fault lists, record the information, and relay it to the the technical support technician.
nIf possible, call APC technical support from a telephone that is within reach of the SymmetraTM PowerView. This will aid in using the PowerView to gather and report addi- tional information to the technician.
nBe prepared to provide a detailed description of the prob- lem. A technician will help you solve the problem over the telephone if possible or will give you a Return Material Authorizaton Number (RMA#). If a module is returned to APC, this RMA# must be clearly printed on the outside of the package.
nIf the SymmetraTM is within the warranty period, repairs will be performed free of charge. If it is not within the warranty period, there will be a charge for repair.
nIf the SymmetraTM is covered by an APC PowerPlan Ser- vice Product, have that information available to give to the technical support technician.
Returning Modules to APC
To return a failed module to APC, pack the module in the original shipping container, and return it by insured, prepaid carrier. The APC technician will provide the address. If you no longer have the original shipping materials, ask the tech- nician about obtaining a new set. It is very important that you pack the module properly to avoid damage in transit. Never use stryrofoam beads or other loose packaging mate- rials when shipping a module. The module may settle in tran- sit and become damaged. Enclose a letter in the package with your name, RMA#, address, a copy of the sales receipt, de- scription of the trouble, a phone number, and a check (if necessary.)
Note: Damages sustained in transit are not covered under war- ranty.
*If a service contract was purchased from another service pro- vider, contact the service provider for replacement modules and technical assistance.
