AMX NI-2000 Troubleshooting Information, Symptom, Solution, My NI Controller can’t obtain a

Troubleshooting

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the

common operation of a Modero touch panel.

Troubleshooting Information

Symptom	Solution
My NI Controller can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address.	minutes to provide the address to the on-board Master.
	• Verify there is an active Ethernet connection attached to the rear of
	the NI-Series Controller before beginning these procedures.
	• Select Diagnostics > Network Address, from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the NI Controller a few
	minutes to negotiate a DHCP Address and try again.
My NI Controller shows the same	In requesting a DHCP Address, the DHCP Server can take up to a few
IP Address after selecting DHCP	minutes to provide the address to the on-board Master.
Server and clicking the GET IP	When using a controller that has previously been used; there may be
Information button.
	an instance where the IP Address was set as a fixed IP. In this case,
	the address would need to be released so a new user could use a
	DHCP server provided address.
	• Access the HyperTerminal application and try to communicate to the
	controller via the COM port.
	• Type echo on and press ENTER to send the information to the unit.
	• Type get ip to display the actual IP Address used by the unit.
	• Release the static/fixed IP Addresses.
	• Recycle power to the unit and retry obtaining a DHCP address
	through NetLinx Studio 2.2.
My NI Controller still can’t obtain a	If the NI Controller is not connected directly to an open Ethernet wall
DHCP Address even after	connector, but is rather connected to an Ethernet Hub
completing the above	• Contact Technical Support for a resolution to issues with this type
troubleshooting tip.
	of connection scenario.
I can’t detect the NI Controller and	The on-board Master is trying to establish communication.
my Status LED is blinking	• Give it a few moments and retry establishing communication using
irregularly.
	NetLinx Studio 2.2.
	• If the problem persists, cycle power to the unit and repeat the above
	procedure. Another solution is to attempt communication via another
	method (Program Port or IP).
	• Refer to the Configuration and Firmware Update section on page 37
	for more information.
NetLinx Studio only detects one of	Each Master is give a Device Address of 00000.
my connected Masters.	• Only one Master can be assigned to a particular System number. If
	you want to work with multiple Masters, open different instances of
	NetLinx Studio and assign each Master its own System value.
	• Example: A site has an NXC-ME260/64 and an NI-4000. In order to
	work with both units. The ME260/64 can be assigned System #1 and
	the NI-4000 can then be assigned System #2 using two open
	sessions of NetLinx Studio 2.2.

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