Manuals / AMX / Computer Equipment / Network Card

AMX NI-4000 Troubleshooting Information Cont, Symptom, Solution, During the firmware upgrade

Models: NI-2000 NI-4000 NI-3000

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During the firmware upgrade

	Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution

During the firmware upgrade	This occurs when initially upgrading the on-board Master from a
process, NetLinx Studio failed to	previous firmware (build 117 or lower), to the new Web Security
install the last component.	firmware (build 130 or higher).
	• Only upon the initial installation of the new build there will be a failure
	of the last component to successfully download. This is part of the
	initial update procedure and will not occur during uploads of later
	firmware.
	• After the last components fails to install, click Close and reboot the
	on-board Master by selecting Tools > Reboot the Master
	Controller > Continue to continue the process.
	• After the last components fails to install, click Close and reboot the
	Master by selecting Tools > Reboot the Master Controller > Continue
	to begin the process.
	• Refer to the Upgrading the On-board Master Firmware via an
	IP section on page 46 for detailed procedures.

NetLinx Integrated Controllers	127

Image 133

AMX NI-4000 Troubleshooting Information Cont, Symptom, Solution, During the firmware upgrade, install the last component

Contents

instruction manual NetLinx Integrated ControllersNI-2000, NI-3000, and NI-4000 NetLinx Central Controllers and CardsAMX Limited Warranty and Disclaimer Quick Setup and Configuration Overview Table of ContentsConnections and Wiring IntroductionConfiguration and Firmware Update Installation and UpgradingNetLinx Security and Web Server NetLinx Security with a Terminal Connection Programming TroubleshootingIntroduction NI-2000 SpecificationsNetLinx Integrated Master Controller Features Dimensions HWD NI-2000 SpecificationsWeight IntroductionFront Panel Components NI-2000 Specifications ContRear Panel Components NetLinx Integrated ControllersIntroduction NI-2000 Specifications ContThe D notation is used to explicitly represent a device number NI-2000 Specifications Cont NI-3000 SpecificationsIncluded Accessories Optional AccessoriesIntroduction switchFront RearDimensions HWD NI-3000 Specifications ContPower requirements WeightIntroduction NI-3000 Specifications ContRear Panel Components Included Accessories NI-3000 Specifications ContIntroduction The D notation is used to explicitly represent a device numberNI-3000 Specifications Cont NI-4000 SpecificationsDimensions HWD NI-4000 SpecificationsPower requirements WeightIntroduction NI-4000 Specifications ContRear Panel Components Introduction NI-4000 Specifications ContThe D notation is used to explicitly represent a device number NetLinx Integrated ControllersIncluded Accessories NI-4000 Specifications ContOptional Accessories IntroductionInstallation Procedures Quick Setup and Configuration OverviewConfiguration and Communication Program NetLinx Security into the On-Board Master Update the Controller and Control Card FirmwareStudio to the most recent release IP recommendedSetting the Configuration DIP Switch for the Program Port Connections and WiringBaud rate settings Baud Rate Settings on the Configuration DIP SwitchModes and Front Panel LED Blink Patterns Wiring GuidelinesUsing the Configuration DIP switch Modes and LED Blink PatternsWiring length guidelines Preparing captive wiresWiring Guidelines - NI-4000 & NI-3000@ 900 mA Wiring Guidelines - NI-2000 @ 700 mAUsing the 4-pin mini-Phoenix connector for data with external power Using the 4-pin mini-Phoenix connector for data and powerRS-232/422/485 Device Port Wiring Specifications Program Port Connections and WiringProgram Port, Pinouts, and Signals RS-232/422/485 Device Port Wiring Specifications ICSNet RJ-45 Connections/WiringICSNet RJ-45 Signals Connections and WiringICSHub OUT Pinouts and Signals Ethernet 10/100 Base-T RJ-45 Connections/WiringEthernet RJ-45 Pinouts and Signals ICSHub OUT portEthernet LEDs Relay Connections and WiringEthernet ports used by the Integrated Controllers Ethernet Ports Used by the NetLinx Integrated ControllersRelay connections Input/Output I/O Connections and WiringI/O Port Wiring Specifications NI-4000 and NI-3000 IR/Serial Connections and WiringI/O Port Wiring Specifications NI-2000 IR/Serial Connector Wiring SpecificationsConnections and Wiring NetLinx Control Card Slot Connector NI-4000 unit onlyFIG. 17 NetLinx Control Card 20-pin connector NetLinx Integrated ControllersNetLinx Integrated Controllers Connections and WiringInstalling NetLinx Control Cards NI-4000 Only Installation and UpgradingDevicePortSystem DPS Setting the NetLinx Control Card Addresses NI-4000 OnlyRemoving NetLinx Control Cards NI-4000 Only Compact Flash UpgradesOptional Compact Flash Upgrades Accessing the internal components on an Integrated ControllerInstallation of Compact Flash upgrades Closing and Securing the Integrated Controller Install screws Bracket Rack Mounting Holes Installing the Integrated Controller into an Equipment RackFIG. 22 Mounting Integrated Controller into an equipment rack 10. Apply power to the unit by using an active PSN power supply NetLinx Integrated Controllers Installation and UpgradingCommunicating with the Master via the Program Port Configuration and Firmware UpdateBefore beginning Select Diagnostics Device Addressing from the Main menu Setting the System ValueUsing multiple NetLinx Masters Select Diagnostics Device Addressing from the Main menu Changing the Device Address on a NetLinx Devicethere is a problem, use a system value of zero 0 on the Master Select Diagnostics Device Addressing from the Main menu Resetting the Factory Default System and Device ValuesRecommended NetLinx Device numbers Obtaining the Master’s IP Address using DHCP 1. Select Diagnostics Network Addresses from the Main menu Assigning a Static IP to the NetLinx MasterCommunicating with the On-board Master via an IP FIG. 28 Assigning Communication Settings and TCP/IP Settings Upgrading the On-board Master Firmware via an IP Verifying the current version of NetLinx Master Firmware6. Select the NI Master’s KIT file from the Files section FIG FIG. 31 Assigning Communication Settings and TCP/IP Settings Upgrading the NI Controller Firmware via an IPUpgrading the new NI Controller firmware via an IP Configuration and Firmware UpdateNetLinx Integrated Controllers 6. Enter the Device number of the target NetLinx Integrated Controller Upgrading the Control Card Firmware via an IP 13. Right-click the associated System number and select Refresh System. This establishes a new connection to the specified System and populates the list with devices on that system. The communication method is then highlighted in green on the bottom of the NetLinx Studio window NetLinx Security web browser and feature support NetLinx Security and Web ServerSupported Browser and Feature Compatibility NetLinx Security Terms New Master Firmware Security FeaturesMaster Security Telnet Security Terminal RS232 Program port security HTTP Web Server Security FTP SecurityWebControl Tab Accessing the NetLinx Master via its IP AddressNetLinx Security Terms Cont WebControl Tab Features Default Security ConfigurationDefault Security Configuration Security Options FTP Security - EnabledSecurity Tab Features Security TabSecurity link is selected Security tab - Enable Security page Security Tab Features ContSecurity System Features FeatureSecurity tab - Add Group page Security System Features ContAdd Group Entries Security tab - Modify Group page Add Group Entries ContModify Group Entries Security tab - Group Directory Associations page Modify Group Entries ContValid Directory Association Entries FeatureGroup Directory Association Entries NetLinx Security and Web ServerSecurity tab - Add User page FeatureAdd User Entries NetLinx Security and Web ServerModify User Entries Security tab - Modify User pageSecurity tab - User Directory Associations page Modify User Entries ContUser Directory Association Entries Valid Directory Association EntriesServer Certificate Entries Security tab - SSL Server Certificate pagecertificate because the Master Key has been changed Server Certificate Entries ContSecurity tab - Import Certificate page Security tab - Export Certificate Request pageFIG. 44 Security Tab - Export Certificate Request field FIG. 45 Security Tab - Import Certificate fieldShow Devices Tab System TabNetwork Tab FIG. 48 Security tab - showing NetLinx Master security options Master Security Setup ProceduresThe administrator group account cannot be deleted or modified Adding a Group and assigning their access rightsFIG. 50 Security tab - showing the Modify Group access rights fields Modifying an existing Group’s access rightsDeleting an existing Group Showing a list of authorized GroupsValid Directory Association Entries Adding a Group directory associationConfirming the new directory association The administrator user account cannot be deleted or modified2. Click the Directory Associations link Deleting a directory associationNetLinx cannot be used since they already exist Adding a User and configuring their access rightsModifying an existing User’s access rights Deleting a User Showing a list of authorized UsersAdding a User directory association Confirming the new directory association SSL Certificate Procedures2. Click the Directory Associations link Deleting a directory associationThis domain name does not need to be a resolvable URL Address when Self-Generating a SSL Server Certificate Requestself-generating a certificate The city/province name must be fully spelled outThe state/province name must be fully spelled out Creating a Request for a SSL Server CertificateBefore importing a CA server certificate, you must Importing a CA certificate to the Master over a secure SSL connectionRegenerating an SSL Server Certificate Request Display SSL Server Certificate Information7. Before exiting the Master and beginning another session Common Steps for Requesting a Certificate from a CA4. Enter the name of the server being used this is the Master Accessing an SSL-Enabled Master via an IP Address 7. Click Next to proceed with the certificate storage process Using your NetLinx Master to control the G4 panel FIG. 60 WebControl VNC installation and Password entry screens Using your NetLinx Master to control the G3 panela new certificate from your current CA What to do when a Certificate ExpiresInitial Setup via a Terminal Connection NetLinx Security FeaturesNetLinx Security with a Terminal Connection NetLinx Security FeaturesAccessing the Security configuration options If NetLinx Master security is not enabled, you will see the following Option 2 - Display system security options for NetLinx Master Security Options MenuOption 3 - Add user Edit User Menu Option 4 - Edit UserCommand Access Rights MenuEdit User Menu NetLinx Security with a Terminal ConnectionOption 5 - Delete user Access Rights MenuOption 6 - Show the list of authorized users Option 7 - Add GroupEdit Group Menu Add directory association Edit Group MenuEdit Group menu Delete directory association Edit Group menu Change Access RightsEdit Group menu List directory associations Option 8 - Edit Group Edit Group menu Display Access RightsOption 9 - Delete Group Option 12 - Display Telnet Timeout in seconds Option 11 - Set Telnet Timeout in secondsOption 10 - Show List of Authorized Groups Option 13 - Make changes permanent by saving to flashCommand Main Security MenuMain Security Menu NetLinx Security with a Terminal ConnectionMain Security Menu Cont Default Security ConfigurationDescription Help menu CommandHelp Menu Options NetLinx Security with a Terminal ConnectionHelp Menu Options Cont Logging Into a SessionSetup Security LogoutHelp Security Programming Using the ID ButtonConverting Axcess Code to NetLinx Code DevicePortSystem DPSPC COM Port Communication Settings Program Port CommandsProgram Port Commands Program Port Commands Cont SET IP DPS Program Port Commands ContNotes on Specific Telnet/Terminal Clients ESC Pass CodesEscape Pass Codes WindowsTM client programsRS-232/422/485 SendCommands LED Disable/Enable SendCommandsRS232/422/485 Ports Channels LED SendCommandsRS-232/422/485 SendCommands Cont HSON RS-232/422/485 SendCommands ContRXCLR RXOFFRS-232/422/485 SendCommands Cont RS-232/422/485 SendString Escape SequencesRS-232/422/485 SendString Escape Sequences IR / Serial Ports Channels IR/Serial SendCommandsIR RX Port Channels IR/Serial SendCommandsProgramming IR/Serial SendCommands ContCTOF CTONSENDCOMMAND DEV, GET MODE IR/Serial SendCommands ContSets the time between power SENDCOMMAND DEV, PTOF,Time IR/Serial SendCommands ContIR/Serial SendCommands Cont I/O SENDCOMMANDS Input/Output SendCommandsProgramming GET INPUTNetLinx Integrated Controllers ProgrammingTroubleshooting Information TroubleshootingTroubleshooting SymptomTroubleshooting Troubleshooting Information ContSymptom SolutionSymptom Troubleshooting Information ContSolution During the firmware upgradeRevisionLast12/10/04