Auto attendant operation
Auto attendant sequence for callers
When you set this phone to be an auto attendant, it automatically picks up a ringing line after the pickup delay time you programmed (see AUTO ATT DELAY section on page 49 of the installation guide), and plays the appropriate auto attendant announcement.
When a caller enters a correct extension number after hearing the announcements, the auto attendant transfers the call to that extension and announces to the caller, “Calling that extension. Please wait.”
The auto attendant continues to monitor the call after it is transferred. If the extension has a 1080 system extension mailbox, the mailbox answers and can record an incoming extension message. If neither the requested extension nor its mailbox picks up within 45 seconds, the auto attendant announces, “That extension is not answering. Enter a new extension number or to leave a message, please dial nine.” The auto attendant will try to transfer the call up to five times. If the call is not picked up by any extension during those attempts, the call is dropped.
NOTES:
•If someone at the requested extension picks up the call and subsequently plac- es the call on hold again, that extension must pick up the call again within 20 minutes or the call will be dropped. The twenty minutes restarts each time the same call is placed on hold.
•If the memory is full or the auto attendant is turned off on the 1080 system extension mailbox, no extension messages can be recorded in the 1080 system extension mailbox. The message counter DTAD: XX/YY will flash on all its system extensions.
If the caller presses [0] after hearing the message, the auto attendant directory outgoing message plays. The caller can then decide to enter an extension number or not, and the auto attendant responds as described above.
If the caller does not enter an extension number after hearing the announcement, the auto attendant waits about 12 seconds, then transfers the call to extension 11. If the call is not picked up after 45 seconds, the auto attendant will answer the call again, play “That extension is not answering. Enter a new extension number or to leave a message, please dial nine.” and wait 12 seconds for the entry. If the caller still doesn’t enter an extension number, the auto attendant announces, “Thank you” and drops the call.
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