63
Incoming
call
Caller dials [9]
AA records
central
message
AA plays
DIR OGM
Caller dials [0]
AA answers and plays outgoing
announcement
Caller dials extension number
AA plays “Calling that ...” and calls
extension, which rings
Normal call Yes Person
answers call?
No
Extension = 1080 or
1070 or 1040 1080
1080 answers and
records private
message
1070, 1040
1070’s or 1040’s
mailbox answers and records
SYS EXT message
Auto attendant operation
Auto attendant flow chart