IN CASE OF DIFFICULTY

If the system does not respond to remote commands from a remote touch tone phone

Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones. If you hear clicks instead, the phone is not a touch tone telephone.

The answering system may not detect the Remote Access Code while your announcement is playing. Try waiting until the announcement is over before entering the code.

Make sure you enter your Remote Access Code correctly.

There may be noise or interference on the phone line you are using. Press keys firmly.

If your outgoing announcement isn’t clear

If you record your announcement at the base, make sure you speak in a normal tone of voice, about nine inches from the base.

Make sure there is no “background” noise (TV, music, etc.) while you are recording.

For best sound quality, record the announcement using the cordless handset.

Display Dial feature does not work

Check to make sure you have stored correctly your area code or the phone number you are dialing.

This feature might not work if the phone is connected to a Private Branch Exchange (PBX).

This feature will not work if the screen displays ERROR.

The caller’s name or phone number is not displayed

Make sure you subscribe to Caller ID service or Caller Name service from your telephone company.

Caller ID service might not work when the phone is connected to a Private Branch Exchange (PBX).

Caller ID feature is inactive during a power failure.

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AT&T 7720 user manual If your outgoing announcement isn’t clear, Display Dial feature does not work