Multi-Level Precedence and Preemption

Consultative transfer

When doing a consultative call transfer, the Call Server does not know if the precedence of the transferred call can be re-used. Therefore you can only use a precedence level that you are authorized to use.

You may want to transfer the call with a precedence level higher than the authorized level of the caller being transferred. You can specify the precedence to use when making the consultative call. To enable this, the precedence selection screen is displayed after you select a consultative transfer. For information on making a consultative transfer, see “Transferring a call” on page 228.

You can only choose a precedence level that you are authorized to use. The default value is Routine.

In a consultative transfer, the precedence level of the transferred call is the higher level of the initial call and the consultative call. For example, Person A calls Person B with a precedence level of Immediate. During the call, Person B performs a consultative transfer to Person C with a precedence level of Flash during the consultation. When the call is finally transferred, the transferred call has a precedence level of Flash, even if the call initially had a precedence level of Immediate.

Multiple calls

When there are multiple calls on the IP Deskphone, each call is displayed as a single line on the screen.

If the line is wider than the screen capacity, scroll left and right to see more information.

If there are multiple incoming calls, calls are displayed on the IP Deskphone in the order of precedence from highest to lowest. If the calls have the same precedence, then the calls are displayed in order of the age of the call, from oldest to newest.

A maximum of two calls are presented at one time.

When a call is displayed, the related tone is played as well.

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Avaya 1040E manual Multiple calls, Consultative transfer

1040E specifications

The Avaya 1040E is a highly advanced desktop phone designed for professionals seeking effective communication solutions in a business environment. This model is part of Avaya's 9600 series, which is renowned for its exceptional features, clarity, and user-friendly interface.

One of the key features of the Avaya 1040E is its high-definition audio capabilities. The phone uses wideband audio technology, ensuring that conversations are clear and crisp, significantly enhancing speech intelligibility. This makes it ideal for environments where clear communication is critical, such as call centers or corporate offices.

The design of the Avaya 1040E is both functional and aesthetically pleasing. With a large, backlit display, users can easily navigate through menus and view call information without strain. The intuitive interface allows for quick access to frequently used features, such as directory, call logs, and voicemail, enhancing overall efficiency.

Another noteworthy characteristic of the Avaya 1040E is its support for Power over Ethernet (PoE), which simplifies deployment by allowing the phone to draw power directly from the network cable. This eliminates the need for separate power adapters, making installation cleaner and more straightforward. Additionally, the phone includes multiple programmable keys, which can be customized to suit the specific needs of individual users, providing direct access to frequently dialed numbers or important functions.

The Avaya 1040E also supports a series of modern communication technologies. It is compatible with SIP (Session Initiation Protocol), making it well-suited for VoIP (Voice over Internet Protocol) systems, thereby enhancing flexibility for businesses looking to integrate their communication systems with newer technologies.

In terms of security, the phone integrates various encryption methods to ensure that calls remain confidential. This is particularly important for organizations that deal with sensitive information.

Overall, the Avaya 1040E is a robust and versatile communication device that blends advanced technology with practical usability. Its features cater to a broad range of professional needs, making it an excellent choice for organizations aiming to boost productivity and improve communication efficiency in the workplace. Whether in a busy office or more tranquil environments, the Avaya 1040E provides a reliable solution that meets the demands of modern business communication.