Multi-Level Precedence and Preemption

Incoming call while dialling outbound number + one free call appearance line

When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented. The incoming call hears ringback tone.

Your dial pad entry sequence is not interrupted. The incoming call is shown to you when:

you complete dialing your call and ring or busy signal is heard. The incoming call is presented if the incoming call has not hung up. You can decide to answer the call.

you decide to cancel dialling by pressing Goodbye or hanging up. The incoming call is presented if the incoming call has not hung up. You can decide to answer the call.

Incoming call while dialing outbound number + held call with priority higher then incoming call

When you enter the first digit or character to make a new call, then any call that comes in during this time is not presented.

Your dial pad entry sequence is not interrupted. Since the incoming call is of lower precedence than the held call and you are entering digits for another call, the incoming call is sent a busy response. The caller sees a User is Busy message. See Figure 87.

Figure 87: User is Busy message

Note: The held call and the process of placing the second call are counted as two consumed call appearances.

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Avaya 1040E manual User is Busy message

1040E specifications

The Avaya 1040E is a highly advanced desktop phone designed for professionals seeking effective communication solutions in a business environment. This model is part of Avaya's 9600 series, which is renowned for its exceptional features, clarity, and user-friendly interface.

One of the key features of the Avaya 1040E is its high-definition audio capabilities. The phone uses wideband audio technology, ensuring that conversations are clear and crisp, significantly enhancing speech intelligibility. This makes it ideal for environments where clear communication is critical, such as call centers or corporate offices.

The design of the Avaya 1040E is both functional and aesthetically pleasing. With a large, backlit display, users can easily navigate through menus and view call information without strain. The intuitive interface allows for quick access to frequently used features, such as directory, call logs, and voicemail, enhancing overall efficiency.

Another noteworthy characteristic of the Avaya 1040E is its support for Power over Ethernet (PoE), which simplifies deployment by allowing the phone to draw power directly from the network cable. This eliminates the need for separate power adapters, making installation cleaner and more straightforward. Additionally, the phone includes multiple programmable keys, which can be customized to suit the specific needs of individual users, providing direct access to frequently dialed numbers or important functions.

The Avaya 1040E also supports a series of modern communication technologies. It is compatible with SIP (Session Initiation Protocol), making it well-suited for VoIP (Voice over Internet Protocol) systems, thereby enhancing flexibility for businesses looking to integrate their communication systems with newer technologies.

In terms of security, the phone integrates various encryption methods to ensure that calls remain confidential. This is particularly important for organizations that deal with sensitive information.

Overall, the Avaya 1040E is a robust and versatile communication device that blends advanced technology with practical usability. Its features cater to a broad range of professional needs, making it an excellent choice for organizations aiming to boost productivity and improve communication efficiency in the workplace. Whether in a busy office or more tranquil environments, the Avaya 1040E provides a reliable solution that meets the demands of modern business communication.