Bay Technical Associates DS62-MD4, DS Series manual Troubleshooting, Functional Solutions

DS62-Network, DS62-MD4 Network/Modem Host Module

Troubleshooting:

Functional Solutions:

1.No menu serial port:

a.DS power is on and cable connected to EIA232 serial port.

b.Verify the cable and adapter has the correct pin out, RJ08X007 and 9FRJ45PC-1.

c.Cisco Rollover cables have the same pin out as RJ08X007.

d.Type 5(;), the Attention Character will not echo to the screen, if it does than it may have been changed to a character other than the semi-colon.

2.No Menu Ethernet Port:

a.Note what the CX LED is doing, refer to Appendix C.

b.Verify the Ethernet port is connected to your network via an Ethernet cable. The LINK LED is lit for a valid connection.

c.Type 5(;) semi-colon, the Attention Character will not echo to the screen, if it does print or Unknown character than type each character on the keyboard 5-times until you discover the Attention character, else reset unit configuration.

3.Password not Work:

a.Password is case sensitive, check for Caps Lock.

b.Have the admin user delete the user and add back

i.Refer to DS Configuration/User Management ‘Delete a User’ and ‘Add a User’ section.

ii.Refer to Network Access Configuration/Login Setup/Manage Users

4.Network session locks up:

a.More than 4 sessions are open, close one session.

5.No Access to Configuration Menu:

a.Only one user at a time can have access. Have the other user back out of the configuration

6.No DS74 Ports displayed for User:

a.DS74 Ports have to be assigned to the user, refer to ‘DS Configuration User Management, Change User’s Port Access and Password’ section.

7.Not able to PING unit:

a.Verify unit connected correctly to network.

b.Verify unit network configuration is correct.

c.In the Network Configuration Status Menu, verify the unit has a valid MAC address. The last six digits of the MAC address are the hexadecimal equivalent of the first eight digits of the unit serial number. (i.e. MAC address = 00:C0:48:0A:B6:59 equals to decimal 702041)

8.Verify DS unit is functioning:

A rollover cables (pin out 1-8, 2-7, 3-6, 4-5, 5-4, 6-3, 7-2, 8-1) and a 9-pin adapter (9FRJ45PC-

1)and Ethernet or Modem cable.

a.Set up the Host module with modem or Ethernet cables for normal operations.

b.Connect the rollover cable and adapter from the PC to a DS74 port.

c.Create a Modem/Ethernet session, (Hyper-terminal). Type semi-colon 5-times (; ; ; ; ;).

d.The main menu should display the DS74 ports. Select the port connected to the PC from step 2. The cursor will move to next line and wait.

49