Black Box ET1000A, ET0010A, ET0100A Preventative Maintenance, What To Do If an Appliance Fails

4 Maintenance

Preventative Maintenance

Periodically perform maintenance on your ETEP. Keep components free of dust and other particulate matter. Examine cables for damage and ensure that airflow requirements have been met. On ETEP models that have fans, check the fans for reduced airflow caused by dust build-up and clean as necessary. No special maintenance is required.

The ETEP is housed in a tamper evident chassis. Periodically check the chassis for evidence of tampering. Items to look for include stripped screws and damage to the tamper-evident seal. The tamper- evident seal is located on the rear panel;

The frequency of a physical inspection depends on the value of the intellectual property being protected and the security of the environment in which the ETEP is located. For example, a locked equipment closet is more secure than an open server room. At a minimum, it is recommended that the unit’s physical integrity be checked on a monthly basis.

CAUTION

The ETEP does not contain any field-replaceable internal parts. Do not remove the unit’s cover for any reason. Removing the cover will zeroize the ETEP, returning it to its factory default state. All configuration data and keys are destroyed during the zeroization process. The cover is to be removed only by authorized service personnel. Unauthorized cover removal voids the product warranty.

CAUTION

Disconnect all power cords before servicing.

What To Do If an Appliance Fails

Most ETEP models do not contain any field-replaceable parts. If you experience an appliance failure, contact Customer Support for a replacement ETEP and throughput license.

The ET1000A and ET10000A have field-replaceable power supplies. Contact Customer Support to obtain a replacement power supply in the event of a failure. See “Replacing a Power Supply” on page 66 for removal and installation instructions.

ETEP Installation Guide 65