5 Troubleshooting

Symptoms and Solutions

The following tables provide some solutions to common problems that may occur with your ETEP.

LED Indicators

Table 26

LED Indicators

 

 

 

 

Symptom

 

Explanation and Possible Solution

No power light.

Make sure the power cable is attached and plugged in to both

 

 

the device and the power outlet.

Alarm light is lit.

The ETEP is in an error state. See “Error State” on page 74 for

 

 

information about possible causes and recovery procedures.

Port status LED is off (no link).

Check the network cable. Verify correct transmit and receive

 

 

cable polarity.

 

 

Check the operational status of the equipment being connected.

 

 

Verify that the auto-negotiation and flow control settings on the

 

 

local or remote port in question match the settings of the

 

 

equipment to which they are connected.

 

 

If the problem is not resolved, the network may not be

 

 

functioning properly. Consult a local network administrator.

Port status LED is not blinking

Check physical connectivity.

(no traffic).

 

Verify that the policies are set up to allow traffic to pass through

 

 

 

 

the appliance.

 

 

Check with your Network Administrator to ensure proper

 

 

placement in the network.

Power supply LED is off

The power supply is unplugged or is unable to recover from a

 

 

power interruption.

 

 

Make sure the power cable is attached and plugged in to the

 

 

power supply and the power outlet.

 

 

Check the status LED on the power supply on the rear of the

 

 

unit. If the LED is off, the power supply is not receiving power. If

 

 

the LED is red, the power supply requires a manual power

 

 

cycle. Unplug the power cord, wait 5 seconds, and then reapply

 

 

power. The LED is green during normal operation. If a manual

 

 

power cycle does not restore power, contact customer support.

 

 

 

ETEP Installation Guide

73

Page 73
Image 73
Black Box ET10000A, ET1000A, ET0010A manual Symptoms and Solutions, LED Indicators, Symptom Explanation and Possible Solution

EncrypTight Enforcement Point (ETEP), ET10000A, ET0100A, ET0010A, ET1000A specifications

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