5 Troubleshooting
Symptoms and Solutions
The following tables provide some solutions to common problems that may occur with your ETEP.
LED Indicators
Table 26 | LED Indicators |
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Symptom |
| Explanation and Possible Solution |
No power light. | • Make sure the power cable is attached and plugged in to both | |
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| the device and the power outlet. |
Alarm light is lit. | • The ETEP is in an error state. See “Error State” on page 74 for | |
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| information about possible causes and recovery procedures. |
Port status LED is off (no link). | • Check the network cable. Verify correct transmit and receive | |
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| cable polarity. |
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| • Check the operational status of the equipment being connected. |
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| • Verify that the |
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| local or remote port in question match the settings of the |
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| equipment to which they are connected. |
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| • If the problem is not resolved, the network may not be |
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| functioning properly. Consult a local network administrator. |
Port status LED is not blinking | • Check physical connectivity. | |
(no traffic). |
| • Verify that the policies are set up to allow traffic to pass through |
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| |
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| the appliance. |
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| • Check with your Network Administrator to ensure proper |
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| placement in the network. |
Power supply LED is off | The power supply is unplugged or is unable to recover from a | |
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| power interruption. |
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| • Make sure the power cable is attached and plugged in to the |
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| power supply and the power outlet. |
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| • Check the status LED on the power supply on the rear of the |
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| unit. If the LED is off, the power supply is not receiving power. If |
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| the LED is red, the power supply requires a manual power |
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| cycle. Unplug the power cord, wait 5 seconds, and then reapply |
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| power. The LED is green during normal operation. If a manual |
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| power cycle does not restore power, contact customer support. |
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|
ETEP Installation Guide | 73 |
