Troubleshooting
Error State
Table 27 | Error State Symptoms and Solutions | |
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Symptom |
| Explanation and Possible Solutions |
The Alarm LED is illuminated | The ETEP enters an error state when a boot test fails, the | |
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| operating temperature threshold is exceeded, signature errors are |
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| detected on critical files pertaining to policies and keys. or a FIPS |
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| test fails when the ETEP is in FIPS mode. |
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| When the ETEP is in an error state the Alarm LED illuminates, and |
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| the appliance discards all packets it receives. Depending on the |
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| error, other notifications may be sent (traps, status messages to the |
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| EncrypTight Manager or the terminal). |
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| To recover from an error state when FIPS mode is disabled: |
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| • When the ETEP detects a corrupted policy, it enters an error |
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| state and sends a critical error trap to the management station. |
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| To recover, redeploy the policies and then reboot the ETEP. |
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| • For |
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| temperature threshold is exceeded, cycle the power to restart |
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| the ETEP. |
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| • If a failure occurs during the boot process, refer to “Diagnostic |
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| Code Display” on page 75 for additional troubleshooting |
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| information. |
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| • If the actions listed above do not clear the error, contact |
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| customer support. |
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NOTE
A FIPS failure puts the ETEP into FIPS error mode, lights the alarm indicator, and puts dataplane in discard mode, but does not zeroize the ETEP. A user can recover by doing a reboot or exiting FIPS mode
Temperature Threshold and Discarded Traffic
When the ETEP enters an alarm state due to a temperature failure, the Alarm indicator illuminates and the ETEP discards traffic. The ETEP remains in an error state until it is rebooted. However, once the temperature drops below the critical threshold, the alarm indicator turns off and the ETEP stops reporting an alarm state to EncrypTight Manager, even though the alarm state has not been cleared and the ETEP continues to discard traffic.
If the ETEP is discarding traffic, check the system log for temperature warning notices to confirm that a temperature error occurred. Reboot the ETEP to resume normal operation.
74 | ETEP Installation Guide |
