Brother FAX 4750 manual Error Messages, Error Message Cause Action

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.

You can correct most problems by yourself.

If you need additional help, call the Brother fax-back system at

USA:1-800-521-2846

From within Canada: 1-800-681-9838

Error Messages

Error Message	Cause	Action
CHANGE DRUM	The drum unit is near the	Use the drum unit until
SOON	end of its life.	you have a print quality
		problem; then replace the
		drum unit with a new one.
	The drum counter was not	1. Open the front cover
	reset.	and press Clear .
		2. Press 1 to reset.
CHECK PAPER	The machine is out of paper	Refill the paper or remove
CHECK PAPER #1	or paper is not properly	the paper and load it
CHECK PAPER #2	loaded in the paper cassette.	again.
COMM. ERROR	A poor quality phone line	Try the call again.
	caused communications error.
CONNECTION FAIL	You tried to poll a fax	Verify the other party’s
	machine that is not in	polling setup.
	Polled Waiting mode.
COOLING DOWN	The temperature of the drum	You must wait and allow the
	unit or toner cartridge is too	machine to resume printing
	hot. The machine will pause	when it is ready.
	its current print job and go
	into cooling down mode.
	During the cooling down
	mode, you will hear the
	cooling fan running while the
	display on the machine shows
	COOLING DOWN.
COVER OPEN	The front cover was not	Close the front cover for
	completely closed.	the drum unit.
DISCONNECTED	The other party or other	Try to fax or receive again
	party’s fax machine	or call the other party to see
	terminated the call.	what happened.

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