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Poor print quality Check the print quality. (See Checking the print quality on page 168.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using. (See
Printing for Windows® or Printing and Faxing for Macintosh® in the Software
User’s Guide on the CD-ROM and Paper Size and Type on page 27.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
If you are using generic ink, use Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 18.)
The recommended environment for your machine is between 68° F to 91° F (20°
C to 33° C).
White horizontal lines appear in text
or graphics.
Clean the print head. (See Cleaning the print head on page 167.)
If you are using generic ink, use Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. (See Acceptable paper and other
media on page 18.)
The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 167.)
If you are using generic ink, use Genuine Brother Innobella™ Ink.
Characters and lines are stacked. Check the printing alignment. (See Checking the print alignment on page 169.)
Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper and other media on page 9.)
Make sure the Inner Back Cover and Outer Back Cover are closed properly.
Smudged stain at the top center of
the printed page.
Make sure the paper is not too thick or curled. (See Acceptable paper and other
media on page 18.)
Printing appears dirty or ink seems
to run.
Make sure you are using the recommended types of paper. (See Acceptable
paper and other media on page 18.) Don't handle the paper until the ink is dry.
If you are using photo paper, make sure that you have set the correct paper type.
If you are printing a photo from your PC, set the Media Type in the Basic tab of
the printer driver.
Stains appear on the reverse side
or at the bottom of the page.
Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer
platen on page 166.)
Make sure you are using the paper support flap. (See Loading paper and other
media on page 9.)
The machine prints dense lines on
the page.
Check Reverse Order in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing for Windows® or Bi-Directional Printing for Macintosh®.
If you are using generic ink, use Genuine Brother Innobella™ Ink.
Cannot perform ‘page layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Printing (continued)
Difficulty Suggestions