Brother MFC-6490CW Software Difficulties, PhotoCapture Center Difficulties, Network Difficulties

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Software Difficulties

Difficulty Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

Cannot print images from

FaceFilter Studio.

To use FaceFilter Studio, you must install the FaceFilter Studio application from

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

Quick Setup Guide.

Also, before you start FaceFilter Studio for the first time, you must make sure your

Brother machine is turned On, and connected to your computer. This will allow you

to access all the functions of FaceFilter Studio.

Difficulty Suggestions

Removable Disk does not work

properly. 1 Have you installed the Windows® 2000 update? If not, do the following:

1) Unplug the USB cable.

2) Install the Windows® 2000 update using one of the following methods.



Install MFL-Pro Suite from the CD-ROM. (See the Quick Setup Guide.)

Download the latest service pack from the Microsoft Web site.

3) Wait about 1 minute after you restart the PC, and then connect the USB

cable.

2 Take out the memory card and put it back in again.

3 If you have tried ‘Eject’ from within Windows®, take out the memory card

before you continue.

4 If an error message appears when you try to eject the memory card, it means

the card is being accessed. Wait a while and then try again.

5 If all of the above do not work, turn off your PC and machine, and then turn

them on again. (You will have to unplug the power cord of the machine to turn

it off.)

Cannot access Removable Disk

from Desktop icon.

Make sure that you have correctly inserted the memory card or USB Flash

memory drive.

Difficulty Suggestions

Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.

Print a Network Configuration list (see Reports on page 90.) and check the current

Network settings printed in this list. Reconnect the LAN cable to the hub to verify

that the cabling and network connections are good. If possible, try connecting the

machine to a different port on your hub using a different cable. If the connections

are good, the machine shows LAN Active for 2 seconds.

(If you are using a wireless connection or are having Network problems, see the

Network User’s Guide for more information.)