Brother MFC-6490CW a, b, f, c, d, e, b, c

Troubleshooting and Routine Maintenance

167

B

Cleaning the paper pick-up

roller B

aPull the paper trays completely out of

the machine.

bUnplug the machine from the AC power

outlet and open the Outer Back

Cover (1) and Inner Back Cover (2) at

the back of the machine.

cClean the Paper Pick-up Roller (1) with

isopropyl alcohol on a cotton swab.

dClose the Inner Back Cover and the

Outer Back Cover.

Make sure the Outer Back Cover is

closed properly.

ePut the paper trays firmly back in the

machine.

fRe-connect the power cord.

Cleaning the print head B

To maintain good print quality, the machine

will automatically clean the print head. You

can start the cleaning process manually if

there is a print quality problem.

Clean the print head and ink cartridges if you

get a horizontal line in the text or graphics on

your printed pages. You can clean Black only,

three colors at a time

(Cyan/Yellow/Magenta), or all four colors at

once.

Cleaning the print head consumes ink.

Cleaning too often uses ink unnecessarily.

CAUTION

DO NOT touch the print head. Touching the

print head may cause permanent damage

and may void the print head's warranty.

aPress Ink.

bPress aor b to choose Cleaning.

Press OK.

cPress aor b to choose Black, Color or

All.

Press OK.

The machine cleans the print head.

When cleaning is finished, the machine

will go back to standby mode

automatically.

Note

If you clean the print head at least five

times and the print has not improved, call

Brother Customer Service. (See Brother

numbers on page i.)

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Contents

Main If you need to call Customer Service http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked questions) http://solutions.brother.com/ Ordering accessories and supplies In USA: 1-877-552-MALL (1-877-552-6255) 1-800-947-1445 (fax) http://www.brothermall.com/ In Canada: 1-877-BROTHER http://www.brother.ca/ Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother Two-Year Limited Warranty and Replacement Service (USA Only) Brother Two-Year Limited Warranty and Replacement Service (USA Only) BROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General Information 2 2 Loading paper and documents 9 3 General setup 25 Section II Fax 5 Sending a Fax 40 6 Receiving a Fax 49 7 Telephone Services and External devices 67 8 Dialing and storing numbers 79 9 Printing Reports 89 10 Polling 91 Section III Copy 11 Making copies 94 Section IV Walk-up Photo Printing 12 PhotoCapture Center: Printing photos from a memory card or USB Flash memory drive 106 13 Printing photos from a camera 125 Section V Software 14 Software and Network features 130 Section VI Appendixes A Safety and Legal 132 B Troubleshooting and Routine Maintenance 145 C Menu and Features 172 Page Section I General Using the docume ntation Symbols and conventions used in th e docume ntat ion Accessing the Software Users Guide and Network Users Guide Viewing Document a tion Gen e r a l Informa tion c d e How to find Scanning in structions How to find Network setup inst ructions Viewing Documentation (For Macintosh)1 a b c d e How to find Scanning instruct ions How to find Network setup ins tr u ct ion s Accessing Brother Support (For Windows)1 Contro l panel overv iew 12:45 34 5 LC D scr een B asi c Op era t ion s b c d e 12:4512:45 Loading paper and othe r me dia Loading paper in paper tr ay #1 a b Load ing pape r and doc ument s d e f g h i Loading paper in paper tray #2 a b c d e f g h i j k l Loading envelopes and post cards a a b c Removing small printouts from the ma chi ne Pri ntable area Acceptable paper and other media Recommended media Brother paper Handling and usi ng media Paper capacity of the output paper tr ay Choosing the right media Paper type and si ze for eac h operation Paper weight , thi ckness and cap acity Loading doc uments Us ing th e ADF Recomm ended env ironm ent Docume nt Sizes Supported How t o load do c um e nts a b c d Using the s canner glass Docum ent Size s Suppor ted How t o load d ocuments a b Scannable are a Gene ral set up 3 On/Off key Turning the machine of f a Mode T imer b c d 3 Paper set ting s Paper Size and Type b c d b c d e Secure Paper Feed mode for Ledger size Short Grain Paper b c d Volume S ett ings Automatic Daylight Saving s Time Sleep Mod e LCD screen Page Secu rity fe atures 4 Secure F uncti on Lock Setting and changing the Admi nistrator Pass word Setting the pass w ord Page 4 Setting up and changing restri cted us ers Settin g up r estrict ed use rs d e m f g d e f g h Page Page Page Section II Fax Enter ing F ax mode Faxing from the ADF b c Se nding a F ax Faxing from the scanner glass b c f Glas s Scan Siz e b c Color fax transmis sion How to preview an outgoing fa x b c d e Canceling a fax in progress Broadcasting (Black & White o nly) c f d e Additional sending oper ations Sending faxes using multiple settings b c d b c Changing fa x resolution b c Dual access (Bla ck & White only) b c Overseas Mode c d Delayed Faxing (B lack & W hi te on l y) Page Sending a f ax manually c d e f Sending a fax at the end of a conversat ion a c d Out of Memory m essage Receive mo des Choose the corre ct Recei ve Mode Rece iv ing a F ax Page Using r eceive modes Fax only Fax/Tel Manual Ext ernal TAD Receive mode set tings Rin g Del ay c d e F/T Ring Time (Fax/Tel mode only) Additional receiving operat ions Printing a reduced incoming fa x c d e c d e Receiving a fax at the end of a co n versa tion a b c d Printing a fax from the memor y c Memory Receive (Black & W hite only) Fax Forwarding c d e c d e f g c d e PC Fa x Rec eiv e c d e f g c d i e f c d e Changing Memory Receive Operations Fax Preview (Black & White o nly) How to prev iew a rec ei v ed fax Setting Fa x Pre vi e w b Using Fax Previ ew b How to pr int al l fa xes i n th e l ist b Changing the settings to turn off fax prev ie w c Remote Retr ieval Setting a Remote Access Code c d Using your Remote Access Code a b c d e Rem ote Fax comma nds Retri eving f ax m essages a b c d e Changing your Fax Forwarding number a b c d e f Telephone Services and External devi ces Tel ephone ser vices Vo ic e Ma il Dis tincti ve Ring What does your telephone company's Distincti ve Ring do? What does Brother's Distinctive Ring do? Do you have Voi ce Mail? Before you choose the ring pattern to r egi st er c d e f g c d e Ca ller I D Setting up you r area code (USA only) Connecting an external TAD (telephone answerin g devi ce) Connections a b c d e f a b c Special line co ns iderations Roll over telephone line s Two-line te lephone syste m a b c d Multi-line connections (P BX) External and extension te lephones Connecting an external or extension t elephone Using external and extension telephones Using extension telephones Using an external telephone (connected to the EXT. jack of the machi ne) If you answer a call and no one is on the l ine: Using a Non-Brother cordless external telephone Page Dia ling and st oring nu mbers How to Dial Manual dialing One Touch Dialing Speed Di aling b c d Fax Redial a b b Call er ID hist ory Stor ing numb ers Storing a pause Storing One Touch Dial numbers a b d f g Storing One Touch numbers from the Ca ll er I D h is to ry b d e g h i c e i g Storing Speed Dial numbers from Ou tgo in g Ca ll s c d f g h c j d e g c e f g j i Setting up groups for broadcasting f g i e Changin g a Group nam e c g Deleting a Gr oup c d Deleting a numbe r from a Group c d e Dialing Access codes and credit card numbers a b c d e f g h Pr inti ng Repo rts 9 Fax repor ts Transmission Verification Report c Repor ts How to pri nt a report b c d Poll ing 10 Polling o verview Polling receive Setup to receive polling Polled transmit (B lack & White only) Set up for polled t ransmit c d e f g Page How to copy Entering C opy mode Making a single copy c Making co pies Copy set tings Changing copy quality d e f Enlarging or reducing the im ag e copi ed g Making N in 1 copies or a poster (pa ge la yout) d e g h i j d e f Page Tray Sel ect a d e f d f b d e f g h b d e f g h Page Out of Memory message Page Section IV Walk-up Photo Printing PhotoCapture Center Operatio ns Printing from a memory card or USB Flash memory drive without a PC Scanning to memory cards or USB Flash memory drive without a PC Using PhotoCapture Center from your computer PhotoCapture Center: Printing photos from a memory card or US B Flash memory driv e Memory cards or a USB Flash mem ory drive folde r str ucture Getting st arte d 1 2 3 4 5 Entering PhotoC apture mode Print Images View Photo(s) a b d a b e c e a Pr int Photos b c d f g Enhance Photos Auto Correct a a b d e Enhan ce Scenery a b d e Remove Red-Eye a b d e Monoc hr ome a b d e Page Print All Photos a b c d Slide show a b c Printing a p hoto du ring a Slide sho w a b c Trimmi ng a b c d e a b PhotoCapture Center print settings 12 Pri nt Qual ity a b c Paper options Paper Type a b c Con trast a b c Color Enhancement (True2Life)12 a b a b c Borderless printing a b c Prin t Date a b c Setting your changes as the new de fault a b Scan to a memory card or USB Flash memory drive Entering S can mode How to scan to a memory card or USB Fl ash memory drive a c d k e f Page Understanding the Err or Messages 13 Printing photos directly from a PictBridg e camera PictBridge requirements Setting your digi tal camera Pr inti ng photos f rom a camera Printing Im ages a b c DPOF prin t ing 13 Printing photos directly from a digital camera (without Pic t Br idg e ) Printing Im ages a b c Understanding the Err or Messages Page Softw are and Network features a b c a Appendixes A Sa fe ty a nd Leg al Choosing a locati on To use th e machine safely Page Page Page Page Important safety instructions Page Page Federal Communications Commission (FCC) Declara ti on of Conformity (USA onl y) Indus try Canada Com plianc e State ment (Cana da only) LAN connection International ENERGY STAR Compliance Statement A Lega l limitations f or copying Tradem arks B Troub leshooting If you are having difficulty with your machine B Troubleshooting and Routine Maintenanc e Printing Troubleshooting and Routine Maintenance 147 Printing Received Faxes Printing Telephone Line or Connections Receiving Faxes Sending Faxes Troubleshooting and Routine Maintenance 149 Handling Incoming Calls Copying Difficulties Scanning Difficulties Sending Faxes (continued) Software Difficulties PhotoCapture Center Difficulties Network Difficulties Dial Tone b c d e Telephone line interference c Err or and Main tenan ce mess ages Page Page Page Page Error anima tion Transferring your faxes or Fax Jour nal report Transferring faxes to another fax machi ne a b c g d e Page Page Printer jam or paper j am a b c d e f g h i Routine maint enance Replacing the ink cartridges a b c d e f g Cleaning the outside of the ma chin e Page Cleaning the sc anner glass a b Cleaning the machine printer platen a b Cleaning the paper pick-up roller a b f c d b c d e f b c i d e b c Machine In formatio n Checki ng the seri al number d b c d e j f g C Mode an d me nu keys On-screen prog ramm ing Menu table Memory s torage Menu table Page Page Page Network menu Page Page Page Page Page Menu ( ) (continued) Fax ( ) Page Scan ( ) Page Page Copy ( ) Page Page Watermark Copy Settings Page Photo Capture ( ) Print Settings Page Phone Book ( ) Fax Preview ( ) Entering T ext Inser ting spaces Making cor rections Repeating l etters Specia l characters and sy mbols D General Spec ificatio ns Page Pri nt m edia Fax Co py Phot oCaptu re Cent er Page Scanner Pri nter Inte rfaces Comp uter req uirements Cons umable item s Networ k (LAN) Wireless one -push configurat ion E Glos sary Page Page Page Index F G H I J L M N Q R S T V W Page Visit us on the World Wide Web http://www.brother.com