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Error and Maintenance messages B
As with any sophisticated office product, errors may occur. If this happens, your machine identifies
the error and shows an error message. The most common error and maintenance messages are
shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Error Message Cause Action
B&W Print Only One or more of the color ink
cartridges are empty. If you click
Grayscale in the Advanced tab of
the printer driver you can use the
machine as a black & white printer
for approximately four weeks
depending on the number of
pages you print. If you unplug the
machine, or take out the empty ink
cartridge, you cannot use the
machine until you change to a
new ink cartridge. If a sending
machine has a color fax, the
machine's ‘handshake’ will ask
that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color
fax will be printed at your machine
as a black & white fax.
Replace the empty ink cartridge. (See
Replacing the ink cartridges on page 162.)
Cannot Detect You installed a new ink cartridge
too quickly and the machine
couldn’t detect it.
Take out the new ink cartridge and
re-install it slowly.
If you are using generic ink the
machine cannot detect the ink
cartridge.
Use a new Genuine Brother Innobella™
Ink Cartridge. If the error is not cleared, call
Brother Customer Service.
Cannot Print One or more of the ink cartridges
are empty. The machine will stop
all print operations. While memory
is available, black & white faxes
will be stored in the memory. If a
sending machine has a color fax,
the machine's ‘handshake’ will
ask that the fax be sent as black &
white. If the sending machine has
the ability to convert it, the color
fax will be stored in the memory
as a black & white fax.
Replace the empty ink cartridges. (See
Replacing the ink cartridges on page 162.)