Canon iP3300 Troubleshooting

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when

using the printer.

Note

If you cannot find appropriate tips for your problem, refer to the on-screen

manuals.

Cannot Install the Printer Driver

Cannot Connect to Computer Properly

Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

"Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub" or

"This Device Can Perform Faster" Message Is Displayed (Windows XP Only)

Print Results Not Satisfactory

Cannot Print to End of Job

Part of the Page Is Not Printed

Colors Are Unclear

Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors

Are Wrong/Straight Lines Are Misaligned

Line or Image Does Not Print or Prints Partially (Windows XP/

Windows 2000 Only)

White Streaks

Printed Paper Curls or Has Ink Blots

Printed Surface Is Scratched/Paper Is Smudged

Colors Are Uneven or Streaked

Printer Does Not Start or Stops During Print Jobs

Printing Does Not Start

Printing Stops Before It Is Completed

Printer Moves But Ink Is Not Ejected

Printing Speed Not as Fast as Expected

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Contents

Main User's Guide Using the Canon Setup Utility Troubleshooting Appendix Page Page Navigating from the Menu Navigating in the Content Frame Printing This Manual Searching Topics by Keywords Symbols Used in This Manual Trademarks Safety Precautions Page Page Page Page Before Printing Main Components Front View Page Rear View Inside Page Page Loading Printing Paper Paper Handling Recommended Paper and Requirements Page Page Media Types You Cannot Use Photo Paper Pro Guidelines Using the Auto Sheet Feeder and the Front Feeder When Printing for the First Time To Change the Paper Source Paper Source Selection Scenarios If you print a lot on photo paper as well as on plain paper Choosing the paper source to match the location of the printer Loading Paper Page Loading Paper in the Auto Sheet Feeder 1 Page 4 Source Loading Paper in the Front Feeder Page Page 1 Page Page Basic Printing Printing with Windows 1 2 3 4 5 Printing with Macintosh 1 2 3 4 5 Page Printing Media Compatible Media Types Page Page Weight Types Page High Resolution Paper HR-101N Glossy Photo Paper GP-401 / Glossy Photo Paper "Everyday Use" GP-501 Page Matte Photo Paper MP-101 Page Photo Paper Plus Double Sided PP-101D Page Page Photo Paper Plus Glossy PP-101 Page Photo Paper Plus Semi-gloss SG-101, SG-201 Page Photo Paper Pro PR-101 Page Photo Stickers PS-101 Page T-Shirt Transfers TR-301 Envelopes 1 2 3 Size Unsuitable Envelopes Loading Page Routine Maintenance Replacing an Ink Tank Getting the Ink Level Information Ink Level Indication on the Printer Ink Level Indication on the Computer Page Knowing When to Replace Ink Tank Page Page Replacing Ink Tanks 1 2 Cover. 3 4 5 6 Keeping the Best Printing Results When You Turn Off the Printer When You Are Not Using the Printer for a Long Time When Printing Becomes Faint or Colors Are Incorrect Step 1 Step 2 Step 3 Page Printing the Nozzle Check Pattern 1 2 3 4 Page 5 Examining the Nozzle Check Pattern 1 2 Pattern Check dialog box. Page Print Head Cleaning 1 2 Support. 3 4 5 check pattern, and take appropriate action. Page 5 check pattern, and take appropriate action. Page 1 2 3 4 5 Page Aligning the Print Head 1 2 3 4 5 Page Page Page 10 1 2 Page Page Page Page Cleaning Your Printer 1 2 3 Page 4 5 Cleaning with the Printer Driver (Bottom Plate cleaning) 1 2 3 4 Page Page Execute. Cleaning the Protrusions Inside the Printer Using the Canon Setup Utility Features of the Canon Setup Utility Page 1 2 3 Page Canon Setup Utility Menu (Windows) PictBridge Dialog Box Page Canon Setup Utility Menu (Macintosh) PictBridge Dialog Box Page Page Troubleshooting Page Cannot Install the Printer Driver Page Cannot Connect to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Page Print Results Not Satisfactory Cannot Print to End of Job Part of the Page Is Not Printed Colors Are Unclear Page Page Page Line or Image Does Not Print or Prints Partially (Windows XP/Windows 2000 Only) White Streaks Printed Paper Curls or Has Ink Blots Printed Surface Is Scratched/Paper Is Smudged Page Page Page Page Page Page Colors Are Uneven or Streaked Page Page Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Page Page Printing Stops Before It Is Completed Printer Moves But Ink Is Not Ejected Page Printing Speed Not as Fast as Expected Print Head Holder Does Not Move to the Center Page Page Paper Does Not Feed Properly Page Page Page Page Paper Jams Page Page Page ALARM Lamp Flashes Orange ALARM Lamp Flashes Orange Page Page POWER Lamp Flashes Green and ALARM Lamp Flashes Orange Alternately Error Message Appears on the Screen Writing Error/Output Error/Communication Error Page Error No.: 300 Is Displayed Error No.: 1700/1710 Is Displayed Error No.: 2001 Is Displayed Other Error Messages Page Windows-specific Problems Canon IJ Status Monitor Is Not Displayed Cannot Print in Background (Windows Me/Windows 98 Only) Cannot Print Properly from a Digital Camera Page Page Page Page Page If You Cannot Resolve the Problem Appendix Included Items Printing Area A5, A4, B5, 4" x 6", 4" x 8", 5" x 7", 8" x 10", Credit Card, Wide Letter, Legal Envelopes Page Uninstalling the On-Screen Manuals 1 2 1 2 3 Page Page Shipping the Printer Specifications Page Page Page Opening the Printer Properties Dialog Box (Windows) 1 2 1 2 3 Opening the Page Setup and Print Dialog Box (Macintosh) 1