Troubleshooting | Canon iP3300 specification

Troubleshooting

This section describes troubleshooting tips for problems you may encounter when using the printer.

Note

If you cannot find appropriate tips for your problem, refer to the on-screen manuals.

Cannot Install the Printer Driver

Cannot Connect to Computer Properly

Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work

"Hi-Speed USB Device Plugged into non-Hi-Speed USB Hub" or "This Device Can Perform Faster" Message Is Displayed (Windows XP Only)

Print Results Not Satisfactory

Cannot Print to End of Job

Part of the Page Is Not Printed

Colors Are Unclear

Ink Does Not Come Out/Printing Does Not Start/Printing Is Blurred/Colors Are Wrong/Straight Lines Are Misaligned

Line or Image Does Not Print or Prints Partially (Windows XP/ Windows 2000 Only)

White Streaks

Printed Paper Curls or Has Ink Blots

Printed Surface Is Scratched/Paper Is Smudged

Colors Are Uneven or Streaked

Printer Does Not Start or Stops During Print Jobs

Printing Does Not Start

Printing Stops Before It Is Completed

Printer Moves But Ink Is Not Ejected Printing Speed Not as Fast as Expected

122

Image 122

Canon iP3300 manual Troubleshooting

Contents

Users Guide Using the Canon Setup Utility Opening the Canon IJ Printer Utility Macintosh How to Use This Manual Navigating in the Content Frame Navigating from the Menu Printing This Manual Searching Topics by Keywords Search All Help Symbols Used in This ManualSearch iP3300 Users Guide Trademarks Location Power supplyChoosing a Maintaining CleaningPrinter Do not install the printer in a location Ink tanks Working aroundPrint Heads Page Main Components Front View RESUME/CANCEL Button Power Button / Power LampAlarm Lamp Cover Guide Rear View Inside Print Head Holder Holds the Print Head Print Head Lock Lever Locks the Print Head into placeInk Lamp Ink Lamps Orange Loading Printing Paper Paper Handling Recommended Paper and Requirements Glossy Photo Paper Matte Paper Plus Double Sided Shirt Photo Paper Plus Glossy Photo Paper ProPhoto Paper Plus Glossy Transfers Media Types You Cannot Use Photo Paper Pro Guidelines Using the Auto Sheet Feeder and the Front Feeder When Printing for the First Time Paper Source Selection Scenarios If you print a lot on photo paper as well as on plain paper Loading Paper When Printing on Plain Paper See Printing Media Prepare to load paper Load the paper Printer driver, select Auto Sheet Feeder for Paper Loading Paper in the Front Feeder Load the paper with the print side facing Down Page Retract the Paper Support Printer driver, select Front Feeder for PaperLoading Envelopes Page Then select DL Env. or Comm. Env. #10 in Page Size Printing with Windows Turn on the printer and load the paper in the printer Specify the required settings Click Preferences or Properties Print the document Set Print Quality and Color/Intensity as needed Create a document or open a file to print using an Printing with Macintosh Appropriate application software Select Paper Size Print the document Page Paper Size Compatible Media TypesSize Width Height 7 inches Page Printing WeightTypes Plain paperPage Loading High Resolution Paper HR-101NPrinter Driver Settings Handling of Printed Output Size Page Matte Photo Paper MP-101 Storing Printed Output Printable Area When Performing Duplex Printing Photo Paper Plus Double Sided PP-101D Printer Driver Settings Page Photo Paper Plus Glossy PP-101 Storing Printed Output Photo Paper Plus Semi-gloss SG-101, SG-201 Storing Printed Output Photo Paper Pro PR-101 Storing Printed Output Photo Stickers PS-101 Page Shirt Transfers TR-301 Size A4 Envelopes Unsuitable Envelopes Media Type Envelope Replacing an Ink Tank Ink is low Ink may have run out Ink Level Indication on the ComputerInk is out Ink is out or may have run out Open the Canon IJ Printer UtilityCanon IJ Printer Utility is displayed Knowing When to Replace Ink Tank If the Alarm lamp flashes orange four times If the Alarm lamp flashes orange sixteen times Ink tank with no ink Replacing Ink Tanks Handling Ink Remove the ink tank whose lamp is flashing fast Prepare the replacement tank Install the ink tank Close the Top Cover When You Turn Off the PrinterKeeping the Best Printing Results When You Are Not Using the Printer for a Long Time When Printing Becomes Faint or Colors Are Incorrect If the Ruled Lines Are Shifted Printing the Nozzle Check Pattern Without a Computer Printing the Nozzle Check PatternPrint the Nozzle Check Pattern Click Nozzle Check Examine the pattern and take the appropriate action Open the Front Feeder and extend the Paper Output Support Examine the pattern and take the appropriate action Examining the Nozzle Check Pattern Confirm the printed nozzle check patternPage Click Cleaning Print Head CleaningCleaning the Print Head Without a Computer Click Print Check Pattern Cleaning See Replacing an Ink Tank Print Head Deep Cleaning Click Deep Cleaning Start Print Head Deep Cleaning Check the condition of the Print Head Make sure that Cleaning is selected in the pop-up menu Page Aligning the Print Head Head AlignmentPage Page Confirm the message, and then click OK When the confirmation message is displayed, click OK Select Test Print in the pop-up menu 101 102 103 Cleaning the Paper Feed Rollers Cleaning Your PrinterCleaning the Inside of the Printer Cleaning the Paper Feed Roller of the Auto Sheet Feeder Repeat three times Reattach the Rear Cover Cleaning with the Printer Driver Bottom Plate cleaning Cleaning the Inside of the Printer without a Computer 108 Click the Maintenance tab, and then Bottom Plate Cleaning When the confirmation message is displayed, click Execute 110 Cleaning the Protrusions Inside the Printer Execute Using the Canon Setup Utility Features of the Canon Setup Utility Starting the Canon Setup Utility 114 115 Select Printer Canon Setup Utility Menu WindowsPictBridge Print Settings Change Media Type PictBridge Dialog BoxPrinting Type Automatic Image Optimize Send Canon Setup Utility Menu Macintosh 120 121 Troubleshooting 123 Cannot Install the Printer Driver Click Cancel on the Printer Connection screen 125 Cannot Connect to Computer Properly Cause Action See Printing Speed Is Slow / USB Part of the Page Is Not Printed Print Results Not SatisfactoryCannot Print to End of Job Colors Are Unclear Printing tables and charts Printing a top-quality photo or 130 If the problem is still not resolved after If the problem is not resolved afterPerforming Print Head Cleaning twice Performing Print Head Deep Cleaning twice Select the Reduce spool data size Print Quality settingFine Not print out properly White StreaksIf the nozzle check pattern does Select Quality & Media Detailed SettingPrinted Paper Curls or Has Ink Blots Quality to Fine Printed Surface Is Scratched/Paper Is Smudged Open the Front Feeder and extend 137 Press firmly on the Rear Cover until it is fit Drag the Ink Drying Wait Time slide bar See Media Types You Cannot Use 141 Color/Intensity , and then click Set Colors Are Uneven or StreakedIntensity If the problem is not resolved After performing Print Head Cleaning twice Printer Does Not Start or Stops During Print Jobs Printing Does Not Start Click the Maintenance tab and then View Printer Status Click the printer icon in the Dock to Printing Stops Before It Is Completed Printer Moves But Ink Is Not Ejected 150 Mode Printing Speed Not as Fast as ExpectedPrint Head Holder Does Not Move to the Center Quality to Fast See Alarm Lamp Flashes Orange 153 Paper Does Not Feed Properly Paper Feed Roller is dirty Front Feeder Repeat three times Press firmly on the Rear Cover until it is Loading Paper 158 Paper Jams Printing Paper 160 161 162 Cancel button Alarm Lamp Flashes OrangeAlarm Lamp Flashes Orange 164 Performed until the ink absorber is Error Message Appears on the Screen Replacing an Ink Tank Writing Error/Output Error/Communication Error Instructions Click Print directly to the printer Error No Is DisplayedPrinting Support Select Print and Fax Error No /1710 Is DisplayedSelect iP3300 in Printer on the Print Preferences from Printer 171 Printer driver could not be found Other Error MessagesCanon IJ Status Monitor is Background printing Failed Windows Me/Windows 98 only 173 Canon IJ Status Monitor Is Not Displayed Windows-specific ProblemsCanon IJ Status Monitor is not enabled Background Printing Cannot Print Properly from a Digital CameraCannot Print in Background Windows Me/Windows 98 Only Flashes Orange Error Message On Camera Tank 179 Tank. See Replacing an Ink Tank If You Cannot Resolve the Problem Appendix Included Items Printing Area A5, A4, B5, 4 x 6, 4 x 8, 5 x 7, 8 x 10, Credit Card, Wide Size Printable Area width x height Letter, Legal Envelopes 187 Uninstalling the Printer Driver Guide Uninstalling the On-Screen ManualsClick OK when the confirmation message appears 189 Transporting the Printer Shipping the Printer Specifications Image optimize Paper typeLayout Print date & file Processor RAM Hard Disk Space*4 TrimmingInterface Operating System Additional System Requirements for On-Screen Manuals Make sure that Canon iP3300 is selected, and then click Select Printer SettingsOpening the Printer Properties Dialog Box Windows Non-XP Windows, click Start Settings Printers Opening the Print Dialog Box Opening the Page Setup and Print Dialog Box MacintoshOpening the Page Setup Dialog Box Select Print on the File menu in your application program Opening the Printer Setup Utility Print Center Macintosh Printer List opens 200 Select iP3300 in the Name list and click Utility Select iP3300 in the Product list and click MaintenanceOpening the Canon IJ Printer Utility Macintosh Canon IJ Printer Utility starts up