Heating Troubleshooting
Use the unit Scrolling Marquee display or a CCN device to view the heating status display and the heating diagnostic display (see Appendix A) for information on the heating operation. Check the current alarms and alarm history for any heating alarm codes and correct any causes. (See Table 12.) Verify any unique control configurations per installed site requirements or accessories. If alarms conditions are corrected and cleared, operation of the heat stages and indoor fan may be verified by using the Service Test mode. (See Table 5.)
Phase Reversal Protection
If the control senses an incorrect phase relationship, the relay (K1) will be
48/50PD
Gas Heat (48PD Units Only)
See Table 12 for general gas heating service analysis. See Fig. 9 for service analysis of the IGC board logic. Check the status LED on the IGC board for any flashing alarm codes and correct any causes. (See Table 13.)
Electric Heat (50PD Units Only)
See Table 14 for electric heating service analysis.
Variable Frequency Drive (VFD) Troubleshooting
The VFD must be in “Auto” mode and when commanding it to 100% the voltage signal should be 10vdc across AI1 and AIGND. Verify all parameters are correct to factory defaults. See Appendix B for parameters and additional troubleshooting.
Phase Loss Protection
The phase loss protection option will monitor the
Phase Loss Protection
If the reverse rotation board senses any one of the three phase inputs has no AC voltage, the relay will be
A red LED is provided to indicate the function of the board. See the table below.
LED STATUS | FUNCTION |
On Continuously | Relay contact closed (normal operation). |
Blinking | Relay contact open (phase loss or phase |
reversal has occurred) | |
| supplied to the control system. |
Off | 24 vac control power not present (off). |
Table 12 — Gas Heating Service Analysis
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| PROBLEM | CAUSE | REMEDY | |
Burners Will Not Ignite. | Unit is not configured for heat. | Check heating configurations using ComfortLinkt Scrolling | ||
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| Marquee. |
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| Active alarm. | Check active alarms using ComfortLinkt Scrolling Marquee and |
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| the IGC alert flash codes. |
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| No power to unit. | Check power supply, fuses, wiring, and circuit breakers. |
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| No power to IGC. | Check fuses and plugs. |
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| Heaters off due to time guard to prevent short | Check active alarms using ComfortLinkt Scrolling Marquee and |
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| cycling. | the IGC alert flash codes. |
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| Occupancy schedule set point not calling for | Check using ComfortLinkt Scrolling Marquee. |
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| Heating. |
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| No gas at main burners. | Check gas line for air and purge as necessary. After purging gas |
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| line of air, allow gas to dissipate for at least 5 minutes before |
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| attempting to |
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| Water in gas line. | Drain water and install drip. |
Inadequate Heating. | Dirty air filters. | Replace air filters. | ||
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| Gas input too low. | Check gas pressure at manifold. Refer to gas valve adjustment in |
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| the Service section. |
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| Occupancy schedule set point set too low. | Check setpoints and adjust if necessary. |
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| Unit undersized for load. | Decrease load or increase of size of unit. |
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| Restricted or low airflow. | Remove restriction, verify proper fan speed operation, and check |
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| SAT compared to the SAT heating limits. |
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| Too much outdoor air. | Check economizer position and configuration. Adjust minimum |
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| position if needed using ComfortLink Scrolling Marquee. Verify |
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| proper fan speed operation. |
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| Limit switch cycles main burners. | Check rotation of blower and temperature rise of unit. Adjust as |
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| needed. |
Poor Flame |
| Incomplete combustion (lack of combustion air) | Check all screws around flue outlets and burner compartment. | |
Characteristics. | results in: Aldehyde odors, CO, sooting flame, or | Tighten as necessary. | ||
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| floating flame. |
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| Cracked heat exchanger, replace. | |
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| Unit is |
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| pressure. |
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| Check vent for restriction. Clean as necessary. |
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| Check orifice to burner alignment. |
Burners Will Not Turn Off. | Unit is in Minimum | Check using ComfortLinkt Scrolling Marquee and the IGC alert | ||
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| flash codes. |
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| Unit running in Service Test mode. | Check using ComfortLinkt Scrolling Marquee. |
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| Main gas valve stuck. | Turn off gas supply and unit power. Replace gas valve. |
LEGEND |
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IGC | - | Integrated Gas Controller |
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SAT | - | Supply Air Temperature |
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