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Cisco Systems 2900, OL-24281-01 Troubleshooting, A P P E N D I X A, Settings” procedure on, page

Models: OL-24281-01

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A P P E N D I X A

A P P E N D I X A

Troubleshooting

Table A-1provides information that may help you if you need to troubleshoot a Cisco 2900 Series IP Dome. Do not try to repair a unit yourself. Leave maintenance and repairs to qualified technical personnel only.

Table A-1	Troubleshooting the Cisco 2900 IP Dome

Issue		Possible Cause	Suggested Resolution

Dome does not start properly		The circuit board fuse may need	Check the fuse on the circuit
after installation.		to be replaced.	board inside the back box for
			continuity. Replace the fuse if
			needed.

		The back box may not be	Check the wiring with a volt
		receiving proper voltage.	meter to ensure that the back box
			is receiving proper voltage.

Dome starts correctly, but you do		Switch settings on the dome	Check the signal with a volt
not have accurate control.		drive are set incorrectly.	meter or an oscilloscope. (This
			step does not apply if you are
			using Coaxitron control.)
			Ensure that the switch settings
			on the dome drive are set
			correctly (see the “Switch
			Settings” procedure on
			page 1-11).

No video is displayed.		Power is not connected.	Check the power connector.

		Video cable is not connected.	Check the video connector.

		TXB-N module is not inserted	Reinstall the TXB-N module.
		properly.	Make sure the pins on the
			module are inserted correctly.

Cisco Video Surveillance IP PTZ Dome Camera User Guide, Cisco 2900 Series IP Dome

	OL-24281-01	A-1

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Cisco Systems 2900, OL-24281-01 manual Troubleshooting, A P P E N D I X A, Settings” procedure on, page

Contents

Fax Cisco 2900 Series IP DomeCisco Systems, Inc 170 West Tasman Drive San Jose, CATHE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS C O N T E N T S Preset/Pattern Page Rebooting the CameraSelecting SNMP Settings Configuring SNMP V2cSelecting the Users and Groups Settings Example Handler Filter SetupCreating a Timer Event Source ContentsOL-24281-01 ContentsChapter 1, “Installation” PrefaceOverview Organizationviii PrefaceOL-24281-01 Installing the Lower Dome, page InstallationMounting •Installing the Dome Drive, pageIn-Ceiling Pendant Wiring RJ-45Connector Microphone Page Maximum Distance Installing the Dome DriveWire Gauge Cable TypeIn-Ceiling,page Pendant, page Installing the Lower Dome1-10 In-CeilingPendant Step 2 Push the lower dome into the back box1-11 Switch SettingsSerial Port Settings Special SystemsDome Termination Switch SettingPelco D or Pelco P Protocol Baud Rate Video Cable Type1-13 Switch Setting1-14 1-15 1-16 1-17 1-18 1-19 1-20 Live Video Page, page Settings Page, page OperationSystem Requirements Accessing the IP Device, pageEditing a User, page Accessing the IP DeviceLive Video Page Live Video Page IconsPTZ Controls IconDescription Selecting a Stream ControlDescription Primary Stream and Secondary Stream, page Primary Stream and Secondary StreamQuickView Stream UnicastTaking a Snapshot Displaying Video in the Multiscreen ViewMulticast Camera Configuration Tab, page Users Tab, page Settings PageAccessing the Device Menus System TabConfiguring the Time Settings Changing the Device NameInformation Settings Generating a System Log Rebooting the CameraRestoring All Camera Defaults Customizing the Appearance of the Text OverlaySSL Settings Network TabSelecting the Audio Configuration Settings, page General Network SettingsTurning On DHCP, page Turning Off DHCP, page Changing the HostnameTurning On DHCP Network Tab, page Changing the Hostname, page2-12 Turning Off DHCPGenerating a Self-SignedCertificate, page Selecting the Secure Sockets Layer ModeGenerating a Certificate Request Generating a Certificate Request, page2-14 Generating a Self-SignedCertificateSelecting SNMP Settings Enabling Secure Shell2-15 2-16 Configuring SNMP V2cCamera Configuration Tab Configuring SNMP2-17 Selecting a Configured Preset, page Adjusting the Video PropertiesAdjusting the Video Properties, page Configuring Home Preset, page2-19 Using On-ScreenDisplay OSD to Access Camera MenusConfiguring a Preset Configuring Home Preset2-20 2-21 Selecting a Configured PresetPreset/Pattern Page Live View PageConfiguring a Pattern Selecting a Configured Pattern2-22 Selecting a Video Preset Configuration, page A/V Streams TabLiveView Page Preset/Pattern PageAdvanced Sharpening, page Selecting a Video Preset ConfigurationImage Rate and Bit Rate, page I-FrameInterval, pageConfiguring a Custom Video Stream Figure 2-9Custom Video Stream Configuration Page2-25 Compression Standards Image Rate and Bit Rate2-26 2-27 Secondary Stream H.2642-28 4CIF2-29 15002-30 Secondary Stream H.2642-31 4CIF2-32 6 FPS @ 512 kbps2-33 4CIF2-34 4CIF2-35 Selecting the Audio Configuration SettingsI-FrameInterval Advanced Sharpening2-36 Figure 2-10Audio Configuration PageDeleting a User, page Users Tab•Selecting the Users and Groups Settings, page Creating a New User, page Editing a User, pageSelecting the Users and Groups Settings Figure 2-11General Settings Page for Users2-38 2-39 Creating a New User2-40 Events TabEditing a User Deleting a UserExample Handler Filter Setup, page Creating a Timer Event SourceCreating a System Event Source CCreating a Timer Event Source, page2-42 Editing an Event SourceDeleting an Event Source Creating an Event Handler Send Email2-43 Example Handler Filter Setup, pageSee the following sections for more information System Tab, pageExample Handler Filter Setup, page Example Handler Filter SetupEditing an Event Handler Deleting an Event Handler2-45 d.Select the sources that activates the handlerOperation 2-46Chapter Events Tabpage TroubleshootingSettings” procedure on A P P E N D I X APage Camera Optics SpecificationsA P P E N D I X B ProtocolsElectrical Physical Mechanical dome drive onlyAudio VideoEnvironmental IN-1 I N D EIN-2 IN-3 IN-4