chapter 16
TROUBLESHOOTING
Troubleshooting Checklist
If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions:
■Is the computer connected to an external power source or does it have a fully charged battery pack installed?
■Is the computer turned on and is the power light on?
■Are all cables connected properly and securely?
■Did the diskette drive contain a nonbootable diskette when you turned on the computer?
■Have you installed all the necessary device drivers? For example, if you are using a mouse, you may need to install a mouse device driver.
■Have you installed printer drivers for each application?
■Did you exit properly from Windows before shutting off your computer? Failure to exit properly can result in file corruption.
■Have you scanned the computer for viruses?
While your computer is configured just for you, problems you encounter while working may not be unique. Eliminating the typical problems described in these troubleshooting sections may save you time and money. If you have a problem with your computer, consider the problems and possible solutions in the troubleshooting sections. If the problem appears related to a software application, also check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized service provider or the Customer Support Center.
Troubleshooting
