Compaq Customer Support | Compaq E500 specs

appendix A

COMPAQ CUSTOMER SUPPORT

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting chapter, you may need to call technical support. To receive the fastest possible solution when you call, follow the instructions in Chapter 15 to run the Compaq diagnostics utilities. Have the following available when you call:

■The computer

■Serial number on the bottom of the computer

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages that occurred

■Hardware configuration

■Type of printer connected

■Hardware and software you are using

■Product identification number (PIN), which you entered when you set up the computer. (Click Start⊕Settings⊕Control Panel⊕System⊕General tab. Your PIN number is below your name.)

Compaq Customer Support A-1

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Compaq E500 specifications Compaq Customer Support, Preparing to Call Technical Support

Contents

Compaq Armada E500 Getting Started Taking a Look At the Computer Using the Keyboard Using Battery Packs Managing Power Working with Removable Drives Device Bays Using an Internal Modem Available on Select Models Connecting External Devices Using PC Cards Using Audio Features Upgrading the Computer Maintenance & Travel Guidelines Security Features Intelligent Manageability Computer Setup and Diagnostics Utilities USB Troubleshooting Compaq Computer Corporation Contents Using Suspend Standby and Hibernation Setting Power Preferences in Windows 95 Connecting to a Docking Device 10-4 13-1 Appendix a Preface Using this Guide Finding Assistance Getting Started Identifying Packing Box Contents Function Identifying Hardware Components1Component Or damage to the equipment Front Components ComputerFront Components Front Components 3Component Left Side Components Left Side Components Component1 Function Right Side ComponentsRight Side Components Infrared port Composite TV-Out jack Tilt foot Right Side Components Component7 Function Rear Components Rear Components Bottom Components Bottom Components Status Indicator Lights Status Indicator Lights Using the Pointing Device Using the Keyboard Identifying1 TouchPad Components Setting TouchPad Preferences Navigating with the TouchPad TouchPad ProceduresProcedure Task Pointing-Stick Components Navigating with the Pointing-Stick Pointing-Stick Procedures EasyPoint IV pointing stick model Setting Pointing-Stick Preferences Hotkeys Quick Reference Using HotkeysFn+F10 hotkeys, press Scroll Lock⊕Scroll Lock+F10 Task Hotkeys Adjusting System Volume Switching the ImageHotkeys Quick Reference Task Press Fn+F5+M or Viewing Battery Status Setting a Power Conservation LevelAdjusting Panel Contrast Initiating Quick Controls Stretching Text BrightnessDisplaying System Information Fn+Num Lk Using the Embedded Numeric Keypad Enabling the Keypad at Startup Operating the Keypad Keys as Standard Keys Learning About Battery Packs Using Battery Packs Charging Battery Packs Using a New Battery Pack Removing the Primary Battery Pack Inserting and Removing the Primary Battery Pack Inserting the Primary Battery Pack Maximizing Battery Pack Life Storing a Battery PackRecommended Battery Pack Storage Temperatures Storage Time System Beeps Recycling Used Battery PacksBeeps with a Blinking Battery Charge Light Turning Beeps On or Off Beeps with a Blinking Power/Suspend Light Recommended Power Source Managing PowerSelecting a Power Source Using Suspend Standby and Hibernation Task Procedure Result Using Standby Suspend and Hibernation Using Standby Suspend and Hibernation Task Procedure Managing Low-Battery ConditionsIdentifying Low-Battery Conditions Managing Power If external power is available, do one of the following Resolving Low-Battery Conditions If you are charging the battery pack in the computer Charging a Battery Pack Using the Battery Meter or Power Meter Icon Monitoring the Charge in a Battery PackUsing the Battery Status Tab Windows NT Using the Power or Power Meter TabWindows 95 and Windows Calibrating a Battery Pack Running a Calibration Battery Number Battery Pack Location Stopping a Calibration Using Power Preferences Preference Setting Power Preferences Windows 95 and Windows NTProcedure from Control Panel 14Managing Power To access most power preference settings-Select Setting Power Preferences in Windows Turning Auto Insert Notification On or Off Conserving Battery PowerBattery Power Conservation Checklist Conserving Battery Power in Windows Conserving Battery Power in Windows NT Bay Configuration Bay ConfigurationFunctional Bay Devices Supported Power State Working with Removable Drives and Device Bays Caring for Removable Drives Changing the Startup Sequence with MultiBoot Type of Drive Diskettes Accepted Selecting Diskettes Inserting a DualBay Device DualBay Devices Removing a DualBay Device Second Battery Pack Inserting a MultiBay Device MultiBay Devices Removing a MultiBay Device Using a Second Hard Drive Removing a Compact Disc Manually Ejecting a Compact Disc Using the LS-120 DriveUsing the Third Battery Pack Connecting the Modem Cable Using AN Internal Modem Selecting Communication Software Uninstalling the Modem Using Modem Commands and Dial ModifiersUsing the Modem While Traveling Internationally Using a Country-Specific Modem Adapter Selecting a Country-Specific Modem Configuration Check the telephone line type-the modem requires an Travel Connection Checklist 6Using an Internal Modem Available on Select Models Connecting an External Monitor Connecting an External Enhanced Keyboard If you are running Windows 95 or later to ensure that Connecting a Television Monitor Connecting a Parallel Printer Connecting a Mouse or Other External Pointing DeviceConnecting a Serial Printer Connecting Infrared Equipment Enabling the Infrared Port Configuring the Infrared Port Connecting to a Docking Device Connecting USB Peripherals Inserting a PC Card Using PC CardsPC Card Types 2Using PC Cards Removing a PC Card PC Card Device Drivers Changing PC Card SettingsManaging PC Card Power Stopping a PC Card Zoomed Video Identifying the Audio Components Using Audio FeaturesAudio Components Component1 Audio Components Component3 Using Internal and External Microphones Controlling Audio Volume Using Internal and External Speakers/Headphones Speaker Ports Checking the Amount of Memory Upgrading the ComputerUpgrading System Memory Inserting a Memory Expansion Board Obtaining an Optional Memory Expansion Board External cables during this step Removing a Memory Expansion Board Upgrading the Computer Attaching a Hard Drive Adapter Upgrading the Hard DriveAdding an Internal Modem Removing and Inserting the Primary Hard Drive Obtaining Customized Update Information With Info Messenger Maintenance and Travel UidelinesObtaining Software Updates and Enhancements By Subscription Updating the System Updating the System ROM Displayingn the Version of the Installed System ROM Obtaining a System ROM Installing a System ROM from a Diskette Caring for the Computer Reinstalling Software Traveling with the Computer Preparing the Computer for Shipping or Travel If you are traveling internationally Types of Security Security Features Using the Cable Lock Entering a Power-On Password Using the Power-On PasswordEstablishing the Power-On Password Country Key Character Changing the Power-On Password If You Forget Your Power-On Password Deleting the Power-On Password Enabling Quick Controls Using Quick Controls Establishing the Setup Password Using the Setup Password Changing the Setup Password Entering the Setup Password Enabling and Disabling Devices Deleting the Setup Password DriveLock Overview User and Master Passwords Overview Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection Intelligent Manageability Overview Intelligent Manageability Asset Management Fault Management Alerts Fault Management Security Management Configuration Management Selecting Computer Setup or Compaq Diagnostics for Windows Computer Setup Diagnostics Utilities Using Computer Setup To do this Selecting from the File MenuBegin here Begin here To do this Selecting from the Security Menu Selecting from the Advanced Menu Running a Diagnostic Test Using Compaq Diagnostics for Windows Computer Setup and Diagnostics Utilities Troubleshooting Checklist Troubleshooting Problem Solving Audio ProblemsSolution Possible Cause Solving Audio Problems Possible Cause Solution 16-4Troubleshooting Solving Battery Problems Solving Battery Problems Possible Cause Solution Problem Possible Cause Solution Solving CD-ROM Drive and DVD-ROM Drive Problems Problem Possible Cause Solving Diskette and SuperDisk LS-120 Drive Problems Solution Solving Hard Drive Problems Solving Hardware Installation Problems Solving Memory Problems Solving Keyboard Problems ATX3DT Solving Modem Problems ATM1 Solving ModemProblems Possible Cause Solution Modem is connected to a digital line. Note Solving Modem Problems Possible Cause Solution Solving Modem Problems 16-18Troubleshooting Solving PC Card Problems Solving PC Card Problems Possible Cause Solving PC Card Problems Solving PC Card Problems Possible Cause Solution Solving Power Problems Solving Printer Problems Solving Screen Problems Solving Screen Problems Possible Cause Solution Solving Software Application Problems Solving Pointing Device Problems There is an interrupt request IRQ conflict Solving Infrared Problems Solving Infrared Problems Possible Cause Solution Solving USB Problems Preparing to Call Technical Support Compaq Customer Support Country Location Code Telephone Number Worldwide Telephone NumbersWorldwide Telephone Numbers Brazil Colombia Greece Korea Norway Sweden Venezuela Regulatory Agency Series Numbers Regulatory Notices Cables Federal Communications Commission NoticeModifications European Notice Canadian NoticeAvis Canadien Japanese Notice German Ergonomics Notice Battery NoticeAirline Travel Notice Energy Star Compliance Power Cords Laser Information Laser SafetyCdrh Regulations Regulations Governing Use of Modems Safety Precautions for Modems 8Regulatory Notices Canadian Regulations Governing Use of Modems Telephone Consumer Protection Act New Zealand Modem Statements Regulatory Notices B-11 Macrovision Corporation Notice When Installing Internal Components When Handling Removable DrivesElectrostatic Discharge Preventing Electrostatic Discharge Grounding Methods Electrical Ratings for AC Adapter Specifications Index Index 2Index Index 4Index Index 6Index QuickRestore CD-ROMs,12-4 8Index Index