Solving Pointing Device Problems
Problem | Possible Cause | Solution | ||
|
|
|
|
|
External pointing device is not working
TouchPad is not working
The external pointing device was connected to the computer while the computer was on.
Incorrect or no device driver is installed.
Press the suspend button to initiate Suspend. Press the suspend button again to exit Suspend. This allows the computer to recognize the pointing device.
Install the correct device driver using the Add New Hardware wizard.
Device driver is | The wrong mouse is | Use the keyboard to | ||
loaded but pointing | selected. | select Automatically | ||
device does not |
|
| detect installed hardware | |
work |
|
| in the Add New | |
|
|
| Hardware wizard. Then | |
|
|
| use the arrow keys to | |
|
|
| highlight the mouse icon | |
|
|
| in the selection box and | |
|
|
| choose the correct | |
|
|
| mouse hardware. | |
|
|
| If you are running | |
|
|
| Windows NT 4.0, use the | |
|
|
| keyboard to press F6. | |
|
|
| Then use the arrow keys | |
|
|
| to highlight My | |
|
|
| Computer, and press | |
|
|
| Enter. Use the arrow | |
|
|
| keys to highlight Control | |
|
|
| Panel, and press Enter. | |
|
|
| Use the arrow keys to | |
|
|
| highlight Mouse, and | |
|
|
| press Enter. Select the | |
|
|
| correct mouse hardware, | |
|
|
| and press Enter. | |
|
|
|
|
|
Troubleshooting
