Solving Power Problems | Compaq E500 guide

Solving PC Card Problems Continued

Problem	Possible Cause		Solution

Storage PC Card	Flash memory cards		Load the Microsoft Flash
does not work	require the Microsoft		File System.
	Flash File System to
	be loaded.

The card is not formatted.

The card is not supported by the computer.

Format the PC Card as you would a diskette.

Call Compaq Customer Support for a current list of Compaq-qualified PC Cards.

Solving Power Problems

Problem

Computer turned off while it was left unattended and power/suspend light is off

Possible Cause

The system initiated Hibernation due to a low battery condition.

Solution

Connect the computer to an external power source.

Charge the battery pack.

Replace the depleted battery pack with a fully charged battery pack.

Computer turned off while unattended, power/suspend light is off, and information was lost

The computer entered		Enable Hibernation
a low battery condition		through Power
while Hibernation was		Properties after doing
disabled.		one or more of the
		following:
		1.		Connect the computer
				to an external power
				source.
		2.		Charge the battery
				pack.
		3.		Replace the battery
				pack with a fully
				charged battery pack.

16-22Troubleshooting

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Compaq E500 specifications Solving Power Problems, Solving PC Card Problems Possible Cause Solution

Contents

Compaq Armada E500 Getting Started Taking a Look At the Computer Using the Keyboard Using Battery Packs Managing Power Working with Removable Drives Device Bays Using an Internal Modem Available on Select Models Connecting External Devices Using PC Cards Using Audio Features Upgrading the Computer Maintenance & Travel Guidelines Security Features Intelligent Manageability Computer Setup and Diagnostics Utilities Troubleshooting USB Compaq Computer Corporation Contents Using Suspend Standby and Hibernation Setting Power Preferences in Windows 95 Connecting to a Docking Device 10-4 13-1 Appendix a Using this Guide Preface Getting Started Finding Assistance Identifying Packing Box Contents Function Identifying Hardware Components1Component Or damage to the equipment Front Components ComputerFront Components Front Components 3Component Left Side Components Left Side Components Component1 Function Right Side ComponentsRight Side Components Right Side Components Component7 Function Infrared port Composite TV-Out jack Tilt foot Rear Components Rear Components Bottom Components Bottom Components Status Indicator Lights Status Indicator Lights Using the Keyboard Using the Pointing Device Identifying1 TouchPad Components Navigating with the TouchPad TouchPad Procedures Setting TouchPad PreferencesProcedure Task Pointing-Stick Components Navigating with the Pointing-Stick Pointing-Stick Procedures Setting Pointing-Stick Preferences EasyPoint IV pointing stick model Using Hotkeys Hotkeys Quick ReferenceFn+F10 hotkeys, press Scroll Lock⊕Scroll Lock+F10 Task Hotkeys Switching the Image Adjusting System VolumeHotkeys Quick Reference Task Press Fn+F5+M or Setting a Power Conservation Level Viewing Battery StatusAdjusting Panel Contrast Initiating Quick Controls Stretching Text BrightnessDisplaying System Information Using the Embedded Numeric Keypad Fn+Num Lk Operating the Keypad Keys as Standard Keys Enabling the Keypad at Startup Using Battery Packs Learning About Battery Packs Using a New Battery Pack Charging Battery Packs Inserting and Removing the Primary Battery Pack Removing the Primary Battery Pack Inserting the Primary Battery Pack Storing a Battery Pack Maximizing Battery Pack LifeRecommended Battery Pack Storage Temperatures Storage Time System Beeps Recycling Used Battery PacksBeeps with a Blinking Battery Charge Light Beeps with a Blinking Power/Suspend Light Turning Beeps On or Off Recommended Power Source Managing PowerSelecting a Power Source Using Suspend Standby and Hibernation Using Standby Suspend and Hibernation Task Procedure Result Using Standby Suspend and Hibernation Task Procedure Managing Low-Battery ConditionsIdentifying Low-Battery Conditions Managing Power Resolving Low-Battery Conditions If external power is available, do one of the following Charging a Battery Pack If you are charging the battery pack in the computer Using the Battery Meter or Power Meter Icon Monitoring the Charge in a Battery PackUsing the Battery Status Tab Windows NT Using the Power or Power Meter TabWindows 95 and Windows Calibrating a Battery Pack Battery Number Battery Pack Location Running a Calibration Using Power Preferences Stopping a Calibration Preference Setting Power Preferences Windows 95 and Windows NTProcedure from Control Panel 14Managing Power Setting Power Preferences in Windows To access most power preference settings-Select Turning Auto Insert Notification On or Off Conserving Battery PowerBattery Power Conservation Checklist Conserving Battery Power in Windows Conserving Battery Power in Windows NT Bay Configuration Bay ConfigurationFunctional Bay Devices Supported Power State Working with Removable Drives and Device Bays Caring for Removable Drives Changing the Startup Sequence with MultiBoot Selecting Diskettes Type of Drive Diskettes Accepted DualBay Devices Inserting a DualBay Device Second Battery Pack Removing a DualBay Device MultiBay Devices Inserting a MultiBay Device Using a Second Hard Drive Removing a MultiBay Device Removing a Compact Disc Manually Ejecting a Compact Disc Using the LS-120 DriveUsing the Third Battery Pack Using AN Internal Modem Connecting the Modem Cable Selecting Communication Software Using Modem Commands and Dial Modifiers Uninstalling the ModemUsing the Modem While Traveling Internationally Using a Country-Specific Modem Adapter Selecting a Country-Specific Modem Configuration Travel Connection Checklist Check the telephone line type-the modem requires an 6Using an Internal Modem Available on Select Models Connecting an External Enhanced Keyboard Connecting an External Monitor Connecting a Television Monitor If you are running Windows 95 or later to ensure that Connecting a Parallel Printer Connecting a Mouse or Other External Pointing DeviceConnecting a Serial Printer Connecting Infrared Equipment Configuring the Infrared Port Enabling the Infrared Port Connecting USB Peripherals Connecting to a Docking Device Inserting a PC Card Using PC CardsPC Card Types 2Using PC Cards Removing a PC Card PC Card Device Drivers Changing PC Card SettingsManaging PC Card Power Zoomed Video Stopping a PC Card Using Audio Features Identifying the Audio ComponentsAudio Components Component1 Using Internal and External Microphones Audio Components Component3 Using Internal and External Speakers/Headphones Controlling Audio Volume Speaker Ports Checking the Amount of Memory Upgrading the ComputerUpgrading System Memory Obtaining an Optional Memory Expansion Board Inserting a Memory Expansion Board External cables during this step Removing a Memory Expansion Board Upgrading the Computer Upgrading the Hard Drive Attaching a Hard Drive AdapterAdding an Internal Modem Removing and Inserting the Primary Hard Drive Maintenance and Travel Uidelines Obtaining Customized Update Information With Info MessengerObtaining Software Updates and Enhancements By Subscription Updating the System Displayingn the Version of the Installed System ROM Updating the System ROM Installing a System ROM from a Diskette Obtaining a System ROM Reinstalling Software Caring for the Computer Preparing the Computer for Shipping or Travel Traveling with the Computer If you are traveling internationally Security Features Types of Security Using the Cable Lock Entering a Power-On Password Using the Power-On PasswordEstablishing the Power-On Password Changing the Power-On Password Country Key Character Deleting the Power-On Password If You Forget Your Power-On Password Using Quick Controls Enabling Quick Controls Using the Setup Password Establishing the Setup Password Entering the Setup Password Changing the Setup Password Deleting the Setup Password Enabling and Disabling Devices User and Master Passwords Overview DriveLock Overview Establishing DriveLock Protection Changing the User or Master Password Removing DriveLock Protection Intelligent Manageability Intelligent Manageability Overview Asset Management Fault Management Fault Management Alerts Configuration Management Security Management Computer Setup Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics for Windows Using Computer Setup To do this Selecting from the File MenuBegin here Selecting from the Security Menu Begin here To do this Selecting from the Advanced Menu Using Compaq Diagnostics for Windows Running a Diagnostic Test Computer Setup and Diagnostics Utilities Troubleshooting Troubleshooting Checklist Solving Audio Problems ProblemSolution Possible Cause Solving Audio Problems Possible Cause Solution 16-4Troubleshooting Solving Battery Problems Solving Battery Problems Possible Cause Solution Solving CD-ROM Drive and DVD-ROM Drive Problems Problem Possible Cause Solution Solving Diskette and SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Solving Hard Drive Problems Solving Hardware Installation Problems Solving Keyboard Problems Solving Memory Problems Solving Modem Problems ATX3DT Solving ModemProblems Possible Cause Solution ATM1 Modem is connected to a digital line. Note Solving Modem Problems Possible Cause Solution Solving Modem Problems 16-18Troubleshooting Solving PC Card Problems Solving PC Card Problems Possible Cause Solving PC Card Problems Solving Power Problems Solving PC Card Problems Possible Cause Solution Solving Printer Problems Solving Screen Problems Solving Screen Problems Possible Cause Solution Solving Software Application Problems Solving Pointing Device Problems Solving Infrared Problems There is an interrupt request IRQ conflict Solving Infrared Problems Possible Cause Solution Solving USB Problems Compaq Customer Support Preparing to Call Technical Support Country Location Code Telephone Number Worldwide Telephone NumbersWorldwide Telephone Numbers Brazil Colombia Greece Korea Norway Sweden Venezuela Regulatory Notices Regulatory Agency Series Numbers Cables Federal Communications Commission NoticeModifications European Notice Canadian NoticeAvis Canadien Battery Notice Japanese Notice German Ergonomics NoticeAirline Travel Notice Energy Star Compliance Power Cords Laser Information Laser SafetyCdrh Regulations Safety Precautions for Modems Regulations Governing Use of Modems 8Regulatory Notices Telephone Consumer Protection Act Canadian Regulations Governing Use of Modems New Zealand Modem Statements Regulatory Notices B-11 Macrovision Corporation Notice When Handling Removable Drives When Installing Internal ComponentsElectrostatic Discharge Preventing Electrostatic Discharge Grounding Methods Specifications Electrical Ratings for AC Adapter Index Index 2Index Index 4Index Index 6Index QuickRestore CD-ROMs,12-4 8Index Index