Solving CD-ROM Drive and DVD-ROM Drive Problems
Problem | Possible Cause | Solution | ||
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The CD is not properly seated in the drive.
Eject the CD, reseat it, and close the tray.
| The CD has been |
| Eject the CD, turn it over, |
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| loaded upside down. |
| then reload. |
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| The CD may be dirty |
| Clean the CD and |
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| or scratched. |
| reload it. |
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| Load another CD. |
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Cannot eject | CD is not properly |
| Turn off the computer |
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compact disc | loaded in the drive. |
| and insert a thin metal |
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| rod into the emergency |
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| eject hole on the front |
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| bezel of the |
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| drive. Press firmly. |
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| Slowly pull the tray out |
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| from the drive until the |
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| tray is fully extended, |
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| then remove the CD. |
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Troubleshooting
