Dell 7d1, 7dE Troubleshooting

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a pr operly grounded, working electrical outlet.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the computer, print server, or network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.dell.com to find the following:

•Live online customer support

•Contact numbers for telephone customer support

•Firmware and software updates

Setup troubleshooting

•“Incorrect language appears on the display” on page 128

•“Software did not install” on page 129

•“Print job does not print or is missing pages” on page 130

•“Printer is printing blank pages” on page 131

•“Printer is busy or does not respond” on page 131

•“Cannot delete documents from the print queue” on page 132

•“Cannot print through USB” on page 132

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > > Device Setup > > Language >

2Press the up or down arrow button to scroll to the language you w ant, and then press .

Troubleshooting 128

Contents

Main Contents Page Page Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Publications Page Understanding the parts of the printer About your printer 10 About your printer 11 Ordering and replacing supplies Ordering ink cartridges Replacing ink cartridges Removing ink cartridges Installing ink cartridges Recycling Dell products Page Using the printer control panel buttons and menus Replacing the language sheet Using the printer contro l panel Page Changing the Sleep timeout Saving paper and energy Restoring factory default settings Page Using shortcuts What are shortcuts? Getting started Launching the shortcuts page using the printer software Creating a shortcut Using shortcuts on the printer Modifying or deleting a shortcut Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Software installed during printer installation Printer software Using the Macintosh prin ter software Launching the Print dialog Launching an application 1 2 Finding and installing optional software Downloading PCL and PS drivers ( Windows only) Reinstalling the printer soft ware Uninstalling the printer software Installing the printer software Using the Internet Loading paper and original documents Loading the paper tray Page Page Page Page Page Loading various paper types Page Page Saving paper settings Loading original documents on the scanner glass Page Printing Tips for printing Printing basic document s Printing a document Collating printed copies Changing the print order of pages Printing multiple pages on one sheet Printing documents from a flash drive Printing specialty docu ments Printing on envelopes Printing on labels Printing on customsize paper Working with photos Supported file types Using a flash drive with the printer Printing photos from a flash drive Printing photos from a PictBridge-enabled digital camera Printing on both sides of the paper (duplexing) Printing on both sides of the paper (duplexing) automatically Page Setting the duplex printing dry time Using the control panel Using the printer software Managing print jobs Finding the print queue for your printer Creating a print queue Setting your printer as the default printer Changing the default printing mode Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying an ID card Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using th e printer control panel Placing separator sheets between copies Copying multiple pages on one sheet Placing an overlay message on each page Removing the background of a copy Making a two-sided (duplex) copy Making a twosided (duplex) copy automatically Making a twosided (duplex) copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local computer Scanning to a netwo rk computer Scanning to a flash drive or memory card Scanning photos for editing Scanning documents for editing Scanning directly to email using the printer software Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Page E-mailing Setting up the printer t o e-mail Setting up the e-mail function Configuring email settings Creating an email contact list using the computer Sending e-mail Tips for emailing Canceling an email Faxing Setting up the printer t o fax Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line Setup 2: Printer is sharing the line with an answering machine Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Scenario 2: Digital Subscriber Line (DSL) Scenario 3: VoIP telephone service Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected dir ectly to a cable modem Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house 1 2 Scenario 5: Country or regionspecific setup Connecting the printer to a nonRJ11 wall jack Connecting the printer in countries or regions that use serial connection Page Entering your user information Setting the fax footer Setting the date and time 2 3 Configuring the fax se ttings Configuring fax settings using the printer control panel 2 Configuring fax settings using the fax software Creating a contact list Creating a contact list using the printer control panel Creating a contact list using the fax software Sending faxes Tips for sending faxes Sending faxes using the printer control panel Sending faxes using the computer Receiving faxes Tips for receiving faxes Receiving faxes automatically Receiving faxes manually Faxing FAQ If I skipped the fax setup initially, do I need to run the installe r again to set up the fax? For Macintosh users a b What is a splitter and what type of splitter should I use? What is my fax number? What is my dialing prefix? When do I need to set Auto Answer to On? How many rings should I set? How do I set the distinctive ring for the printer? How can I check the dial tone? How do I adjust the speaker volume on the pri nter? Adjusting the dialing volume 2 Adjusting the ringer volume 2 How can I make sure that fax calls go to the pri nter and voice calls go to the answering machine? How do I send a fax at a scheduled time? How do I send a fax using a phone calling card? How do I know that the fax was sent successfully? How do I print the fax history of the print er? How do I print a fax on both sides of the paper? How do I forward a fax? Can I block faxes? Can I retrieve failed faxes? Networking Installing the printer on a wireless network Wireless network compatibility Supported network security options WPA2/WPA Printing a network setup page Information you will need during wireless setup Information you will need during advanced wireless setup Wireless Mode Network Name (SSID) Channel Authentication Installing the printer on a wireless network Installing the printer on other computers Determining the printer status using the network indicator light Special wireless installation instructions Before you begin Adding the printer to your wireless network 1 2 3 Assigning a static IP address Changing wireless settings after installation Advanced wireless setup Adding a printer to an existing ad hoc wireless network Configuring WiFi Protected Setup manually USE THE PUSH BUTTON CONFIGURATION (PBC) METHOD USE THE PERSONAL IDENTIFICATION NUMBER (PIN) METHOD Configuring security Configuring 802.1X Authentication Installing the printer on an Ethernet network Information you will need to set up the printer on an Ethernet network Installing the printer on an Ethernet network Performing network management tasks Switching between USB, Ethernet, and wireless connections (Windows only) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Selecting a printer Switching between USB, Ethernet, and wireless connections (Macintosh on ly) Using the printer wirelessly Using the printer locally (USB) Using the printer over an Ethernet network Adding the printer Sharing a printer in a Windows environment Sharing a printer in a Macintosh environment Networking FAQ What is WiFi Protected Setup? Where do I find my WEP key or WPA/WPA2 preshared key/passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of security my network is using? How are home networks configured? Wireless network exam ples Page Page 2 4 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signal strength? C HECK THE WIRELESS SIGNAL MOVE THE PRINTER CLOSER TO THE ACCESS POINT R EMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE R EMOVE SOURCES OF ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? For Macintosh users with an AirPort base station For Macintosh users with an access point Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? How are IP addresses assigned? What is a key index? What is the difference between Guided and Advanced setup? Maintaining the printer Maintaining ink cartridges Checking ink levels Using the printer control panel Using the printer software Cleaning the exterior of the printer Cleaning the scanner glass Moving the printer to anoth er location Page Troubleshooting Before you troubleshoot If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display Installation screen did not appear during installation LAUNCH THE PRINTER CD MANUALLY 2 4 1 2 Print job does not print or is missing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 3 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Printer is printing blank pages R EINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE 1 2 3 4 Cannot delete documents from the print queue MAKE SURE THE USB PORT IS ENABLED IN WINDOWS 2 4 Understanding printer messages Alignment Problem Cannot Collate Job Change [Paper Source] to [Size] Paper Change [Paper Source] to [Size] [Type] Paper Communication Error Duplex Unit Missing Ink Cartridge Error Ink Cartridge Missing Ink Cartridge Unsupported Ink Low Load [Paper Source] with [Size] Paper Load [Paper Source] with [Size] [Type] Paper Network [x] Software Error Out of Paper in Tray [x] Paper Tray [x] Detected Paper Tray [x] Removed Printer Memory Full Printhead Error Printhead Missing Printhead Unsupported Printhead Warning Replace Ink Cartridge Scanned Document Too Long Scanner ADF Cover Open Scanner Disabled Short Paper Clearing paper jams Paper jam in the printer Check the jam clearance area Check the paper tray Page Paper jam in the exit tray Paper jam in the duplex unit Paper jam in the ADF (select models only) Check the ADF Check under the ADF tray 2 3 4 Paper or specialty media misfeeds C HECK PAPER R EMOVE EACH PAGE AS IT IS ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT SELECT THE BORDERLESS PRINT FEATURE 9 10 Streaks or lines on printed image C HECK THE INK Replace low or empty ink cartridges. Print speed is slow MAXIMIZE COMPUTER PROCESSING SPEED Copy and scan troubleshooting Copier or scanner does not respond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close Troubleshooting 151 1 2 3 Poor copy or scanned image quality Partial copies or scans of documents or photos Fax troubleshooting Fax troubleshooting checklist 1 2 Connection checklist ENABLE ERROR CORRECTION 2 ENABLE AUTOMATIC FAX CONVERSION 2 MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL MAKE SURE THAT FAX FORWARDING IS DISABLED 2 INCREASE THE RINGER VOLUME Fax error messages on the printer control panel Troubleshooting 157 Network troubleshooting Network troubleshooting checklist The Continue button is unavailable MAKE SURE THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THE USB PORT ON THE COMPUTER IS WORKING MAKE SURE THE USB CABLE IS WORKING MAKE SURE YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL R UN THE INSTALLER 1 2 3 MAKE SURE YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT 2 4 Wireless troubleshooting Resetting the wireless settings to factory defaults 2 3 4 CHECK YOUR WEP KEY OR WPA PASSPHRASE CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT CHECK THE WIRELESS SIGNAL QUALITY MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK Wireless print server not installed CHECK POWER Communication not available message appears when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK 2 4 1 2 MAKE SURE THE WIRELESS PORT IS SELECTED 2 4 5 6 7 TURN OFF THE ACCESS POINT (WIRELESS ROUTER) AND TURN IT BACK ON E LIMINATE NETWORK E LIMINATE SOURCES OF CHANGE THE CHANNEL THE ACCESS POINT USES CHECK FOR KNOWN ISSUES WITH THE ACCESS POINT CHECK FOR WIRELESS NETWORK ADAPTER UPDATES CHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTER Notices Product information Edition notice GOVERNMENT END USERS Federal Communications Commission (FCC) compliance information statement Modular component notice Licensing notices Noise emission levels Page Power consumption Product power consumption Sleep Mode Off mode Total energy usage Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Notice to users of the US telephone network: FCC requirements Notice to users of the Canadian telephone network Avis rserv aux utilisateurs du rseau tlphonique du Canada Notice to users of the New Zealand telephone network South Africa telecommunications notice Using this product in Switzerland Utilisation de ce produit en Suisse Page Industry Canada (Canada) Industry Canada (Cana da) Notice to users in the European Union Page Notices 178 Index Numerics A B C D E F G I J K L M N R S T U V W